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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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- About the RIW System
- Administration
- Blocks & Suspensions
- Business Rules & Matrices
- Cardholder Management
- Competency Management
- eLearning
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- Job Role Management
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- Medicals and Drug & Alcohol
- Network Management
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- Premium Functionality
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- Work Restrictions & Risk Assessments
What is Premium Functionality?
For organisations that require more in depth visibility and management of their workers and associated projects, the RIW System can also be used as a standalone competency management system. Utilising the below features to manage the workforce provides assurance and confidence in your workers skills, abilities and currency.
This includes:
- Creation and management of employer competencies
- Creation and management of employer job roles
- Suspension of employer competencies and employer job roles
- Verification of employer, project-based or site-based competencies, allowing sub-contractors to assign employer competencies, which can be verified by the organisation or via the RIW Service Desk for a fee.
- Management of allocated items (i.e. PPE or high value assets)
- Crew management
- Management of Registered Training Organisations
- Vircarda Messaging - the ability to send a message direct to related cardholder mobile devices through their virtual RIW card.
- Access to the Advanced Project Admin RIW System user permission when managing projects as the Contractor in Charge.
Access to Premium Functionality requires additional training by MTA to key administrators to ensure the full functionality of the features is utilised:
Premium Functionality attracts a once off fee of $1,250 + GST for mobilisation and training.
To discuss the benefits of Premium Functionality for your company, please contact the RIW Service Desk on info@riw.net.au
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000183472
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Send feedbackVideo System Walkthrough - Premium Functionality Employers
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000034493
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Send feedbackHow does a Premium Functionality Employer monitor forthcoming and expired allocated items?
This article details how a Premium Functionality Employer can monitor expired and expiring allocated items in the RIW System for Rail Industry Workers who:
- Have an employment or association relationship with the company.
- Are currently swiped into a site if the company is also the Contractor In Charge.
An allocated item (from a pre-defined drop down list) includes items issued to Rail Industry Workers, such as personal protective equipment or other assets like as laptops or phones. This function allows companies to monitor the issue, expiry and return dates of assets.
This instruction applies to the following user roles:
- Advanced Project Admin (Premium Functionality Employer)
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Employer Admin - Read Only (Premium Functionality Employer)
- Helpdesk
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on the Expiries menu. |
3 | On the Expiries screen, click on Allocated Items from the left-hand menu. The screen will automatically populate all allocated items that have an expiry date that are:
A more refined search can be applied by populating the search fields with the Rail Industry Worker details, or by using the Allocated Item Type drop-down. Or you can Show All, Show Forthcoming, or Show Expired by clicking on the appropriate radio button and Search.
You can also export the list to a *.CSV file by clicking Export. |
4 | To fix an expiring item easily, click on the Rail Industry Worker record and Edit. This will take you to their Rail Industry Worker profile where you can immediately update the allocated item.
|
To report on expiring allocated items greater than 90 days, consider running a custom report.
Article link:
https://support.riw.net.au/support/solutions/articles/5100015169
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Send feedbackHow does a Premium Functionality Employer manage Training Providers (RTO's) in the RIW System?
This article details how a Premium Functionality Employer manages and sets employer competencies that each Training Provider (Registered Training Organisation) is approved to deliver.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Employer Admin - Read Only (Premium Functionality Employer) note: view only
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Training Providers shortcut
Click on the Training Provider shortcut located on the main dashboard.
Step 4: Training Providers Listing
Highlight the Training Provider (RTO) you wish to update and click the Set Competencies button.
Step 5: Managing Training Provider Competencies
Competencies can be added or removed from the Set Training Provider Competencies box.
Step 6: Adding a competency
To add a competency, complete the following:
- Category: Select from the dropdown list (Health & Safety or Rail)
- Competency: Start typing the name of the competency in the field and it should appear to be highlighted and selected.
Click the Add button and the competency will appear in the Selected Competencies box.
Click the Finish button at the bottom of the box..
Step 7: Removing a competency
Click and highlight the competency in the Selected Competencies box, then click the Remove button.
Click the Finish button at the bottom of the box.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152860
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Send feedbackHow does a Premium Functionality Employer request verification functionality for employer based competencies?
Currently the RIW System allows Premium Functionality Employer Admins to verify assigned employer based competencies. From 16 September 2021, this functionality will be extended to Advanced Project Admins. |
This article outlines how the primary contact of a Premium Functionality Employer can request employer based competency verification functionality for an Employer Admin or Advanced Project Administrator.
The following table shows what competencies can be verified by an Employer Administrator or Advanced Project Administrator.
| Competency Type | Employer Admin | Advanced Project Admin |
| Employer based competency | YES | NO |
| Project based competency | YES | YES |
| Site based competency | YES | YES |
NOTE: An Advanced Project Admin can only be a verifier for Projects and/or Sites that they are associated with on behalf of the Premium Functionality Employer.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
Step 1 - Service Request
Go to the Request to become a verifier service request at https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot.
Step 2 - Fill in Service Request
Fill in the required details, noting that fields marked with an asterisk (*) must be completed.
Once the request is complete, click Send to raise a ticket with the RIW Service Desk. The requester and verifier will be contacted once functionality is enabled.
For more information about what this functionality supports, please refer to the RIW Knowledge Centre articles How does a Premium Functionality Employer create or edit an employer competency? and How does a Premium Functionality Employer perform verification on an employer competency?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000170240
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Send feedbackHow does a Premium Functionality Employer add or edit an employer job role in the RIW System?
The article details how a Premium Functionality Employer can add (create) or edit an employer job role in the RIW System.
Please note that the adding of an employer job role can only be performed by a Premium Functionality Employer.
This instruction applies to the following user roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin (Premium Functionality Employer) - No Payment
- Helpdesk
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Employer Job Roles under the Premium Features on the Main Dashboard.
|
3 | On the Employer Job Roles page, click on the Add button.
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4 | On the Create a new Job Role screen, populate the fields to create the new employer job role, noting that a red asterisk (*) denotes a mandatory field. Note: Each employer job role MUST include the employer's name or acronym in the Name field. For example, MTAEmployer01 wants to create a shift worker job role. The name section would be formatted as MTAEmployer01 - Shift Worker. Populate the rest of the form as required:
Click Save to add the employer job role. |
5 | Once the new employer job role has been created, specific competencies or groups of competencies can be added as requirements. A cardholder will need to meet these requirements for the job role to be valid on their RIW profile. On the Employer Job Roles screen, locate and highlight the newly created job role and click Edit.
On the Edit a Job Role screen, click the Competencies tab on the left-hand side menu, and then Add to add competency requirements.
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6 | On the Add Competency screen, a single competency or group(s) of competencies can be added using the AND/OR operator where:
 To create groups of competencies where ALL the specified competencies are required, click the Add button and leave the Operator to AND. Select a category and competency and click the Add button to the right of the competency selected. Select and add the next and any further competencies to be included in this group in the same way. All the competencies added to this group will be displayed under the competencies heading. When the group has been set up as required, click Save. The summary view will show that All of the following: competencies in this group are required:
To create groups of competencies where only one of the specified competencies is required, click the Add button and change the Operator to OR. Select a category and competency and click the Add button to the right of the competency selected. Select and add the next and any further competencies to be included in this group in the same way. All the competencies selected will be displayed under the competencies heading. When the group has been set up as required, click Save. The summary view will show that At least one of the following competencies in this group are required.
More single competencies or groups of competencies can be added, if required. Later, more competencies can be added to a group which uses the OR operator by clicking Add to Group and selecting another competency in the same way as above. Competencies can also be deleted singly or from groups. This functionality means that individuals who have been assigned a specific job role will be flagged if any of the job role-specific competencies have expired or are missing. It also allows users to search for individuals who match or closely match the competency requirements for a particular job role via Search for People Suitable for Job Role under the People tab. |
6 | If required, an Additional Medical Information type can also be included in the job role requirements by clicking on Additional Medical Information from the left-hand side menu. To add a type, click on Add.  Similar to competencies, Additional Medical Information can be added with the AND / OR Operator argument. To add a type, start to type in the Additional Medical Information Type field, choose the Operator and click Add.  The type will be added to the job role.  |
NOTE: Changes made to existing employer job roles definitions will not be applied to Rail Industry Worker records until the following day (overnight process).
Article link:
https://support.riw.net.au/support/solutions/articles/51000029898
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Send feedbackHow does a Premium Functionality Employer add or edit an employer job role to a cardholder?
This article details how a Premium Functionality Employer can add an employer job role to a cardholder, or to edit an existing job role assigned to a cardholder.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People
On the main dashboard, click on the Search for People shortcut.
Step 3: Search Criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Highlight cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Employer Job Roles Tab
Click on the Employer Job Roles tab on the left hand side menu. Click the Add button to add a new employer job role, or click on the job role and the Edit button to edit the job role.
Step 6: Assign Employer Job Role
If you wish to add a new employer job role, the following Assign Job Role pop-up will appear.
Start typing in the Job Role field and the available job roles will appear as a drop down. A Start Date must be entered, and the Leave Date is optional. Click Save when complete.
When editing a job role, the same Assign Job Role pop-up will appear. The only option available is to set the leave date for the employer job role. Click Save when complete.
Step 7: Adding Competencies
Every Job Role requires competencies to be added. Administrators need to know the competencies that are needed to be added to each Job Role. Administrators need to have the Competency Codes for each competency to be added and understand the requirements of each Job Role.
To add competencies to a Job Role please refer to the following Knowledge Centre Article - https://support.riw.net.au/support/solutions/articles/51000077450
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000149644
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Send feedbackHow does a Premium Functionality Employer add and manage a crew?
Premium Functionality Employers have the ability to create crews, which are groupings of RIW cardholders. There are two distinct types of crews:
- Company Crews
- Project Crews
Company crews are only able to be edited and managed by the Employer Administrators of a company, where Project Crews can also be managed by Advanced Project Administrators.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Employer Admin - Read Only (Premium Functionality Employer)
Users with Advanced Project Admin credentials can only manage 'Project Crews'.
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Manage Crews shortcut
From the main dashboard, click on the Manage Crews shortcut.
Step 3: Creating a crew
Click the Add button to create a new crew
Step 4: Create crew details
Complete the Create Crew details. If the Project field is populated, this this will be considered a project crew. Click on Save when completed.
Step 5: Adding workers to the crew
From the Managed Crews screen, highlight the crew that requires cardholders to be attached to. Then click on the Set Workers button.
Step 6: Set Crew Workers
From the Set Crew Workers screen, either click on the Search button and return all cardholders eligible to be attached to the crew, or use the search criteria to locate specific cardholders.
Step 7: Adding to Crew
Highlight the cardholder's details and click on the Add to Crew button. The cardholder details will appear in the Crew Workers box. Once completing the crew, click on the Save button.
Step 8: Removing cardholders from a crew
Highlight the crew from the Managed Crews screen and click on Set Workers. In the Crew Workers screen, highlight the cardholder to be removed and click on the Remove From Crew button. Then click on the Save button.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153314
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Send feedbackHow does a Premium Functionality Employer create or edit an employer competency?
This article details how a Premium Functionality Employer can create or edit an employer competency in the RIW System. Where specified, these competencies can be selected and uploaded by other Employer Admins and Advanced Project Admins from other companies. Additionally, the competency can be set to require verification of evidence, which can be performed by the Employer Admin competency owner.
| Awardable by | Awardable to | Verifiable by |
|---|---|---|
| All permitted RIW System User Roles included nominated Training Providers (RTO's) |
| Employer Admin (must be the competency owner) |
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Employer Competencies
Click on Employer Competencies under the Premium Features tile on the Main Dashboard.
Step 3: Add Employer Competency
On the Employer Competencies screen, click on the Add button.
Step 4: Manage Competencies
Populate the fields to create a new employer competency, noting that a red asterisk (*) denotes a mandatory field. Read on for some further guidance about filling in the details before clicking save to complete.
The employer competency name should include the company name as an identifier. For example, if RIWCompany01 wants to create an induction competency, the name should be set as RIWCompany01 – Induction.
As well as giving the competency a name, a unique code must also be assigned to each individual competency created to support the simple management of employer competencies. This can consist of letters and/or numbers, e.g. RIW01-Comp1.
Notes may also be added in the text box if required, which could include the details of the competency.
Next, select the Category that the competency will be associated with from the drop down list, using the closest match.
If the competency requires a cardholder to hold a specific medical level before it can be valid, select the appropriate medical level from the drop down list. Choose No medical required if this is not a requirement of the competency.
Tick the Is Awardable checkbox to ensure that the competency can be selected by other RIW System Users to award to cardholder profiles.
In the Start Date Awardable field, add the date from which the competency can be awarded. The End Date Awardable can also be added, but it is not mandatory.
If the Always Award New checkbox is ticked and the competency has previously been awarded to the cardholder, when it is awarded again (re-certification) it will override the older instance with the most up-to-date expiry date rather than creating a new instance of the competency. If this box is left unticked, when the competency is awarded, the older instance will not be overridden but instead will be added as a separate record of the competency award.
Note: competencies can only have their expiry dates extended by re-certification if they are still current at the point the new competency is awarded. If the competency has already expired, it will be awarded as a new instance.
If evidence is required to validate the competency, tick the Evidence Required checkbox.
The Expiry field defines the rules under which the competency expires. It can be set to:
- Does not expire
- Expire after set period (if selected, new fields/values can be defined – see below)
- Specify expiry date when awarding the competency – the expiry date must be added manually at the point of award.
If the competency is set to Expire after set period, new fields will be displayed:
The Validity Period Unit allows the setting of the validity period in days or months. For example, if the competency has a validity of 2 weeks or 14 days, then select Days as the validity period unit and enter 14 in the Validity Period.
Choose who can assign the competency to the cardholder in the Assignable By drop down field with one of the following options:
- All permitted user roles EXCLUDING Training Providers
- All permitted user roles INCLUDING only Nominated Training Providers
- Nominated Training Providers only
If required, tick the Awardable By All Employers checkbox if the competency can be awarded by all Employers. When this checkbox is ticked, a new checkbox will appear, Evidence Verification Required.
If evidence verification is required for this employer competency, tick the Evidence Verification Required checkbox. This will then display a new drop down titled Verifier, which defaults to Employer. This means the competency owner will be responsible for verifying this competency. Please refer to the RIW Knowledge Centre Article How does a Premium Functionality Employer perform verification on an employer competency? for details on how to perform verification.
Save the new competency record when the definition is complete. It will now be available to award.
Note: Ensure the competency is defined correctly before making it awardable. Once the competency has been awarded to one or more cardholders, the competency definition is partially locked so that only certain fields can be updated. Competencies can only be deleted up to the point that they have not been awarded to a cardholder.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029897
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Send feedbackHow does a Premium Functionality Employer suspend or lift a suspension of an employer job role?
It may be necessary to suspend an Employer Job Role which has been assigned to a cardholder, or to restore it once the issue has been resolved. This article will provide instructions on how a Premium Functionality Employer can suspend or restore an employer job role.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People
On the main dashboard, click on the Search for People shortcut.
Step 3: Search Criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Highlight cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Employer Job Roles menu
Click on the Employer Job Roles tab on the left hand side of the page.
Step 6: Suspend the Employer Job Role
Click on the employer job role to be suspended to highlight the row, then click the Suspend button. The Suspend Job Role box will appear for completion. Once all the relevant information has been included, click on Save.
NOTE: The Case Ref Number is a mandatory field and requires a relevant internal reference. Please do not include 'special' characters in this field.
The employer job role has now been suspended.
Step 7: Lift suspension
If an employer job role suspension can be lifted, follow the instructions above to return to the Employer Job Roles menu. Highlight the suspended employer job role (which shows as suspended with the yellow warning triangle), and click on Lift Suspension. Enter in the lifted date and the Authorised To Be Lifted By name, and click Save.
The employer job role suspension has now been lifted.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000147225
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Send feedbackHow does a Premium Functionality Employer suspend or restore an employer competency?
Premium Functionality Employers can suspend and restore employer competencies held by cardholders.
Note: Employer competencies cannot be suspended by the RIW Service Desk. This is a function that only Premium Functionality Employer Administrators can perform for their own competencies.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search My People shortcut
Click on the Search My People shortcut from the main dashboard.
Step 3: Search for the cardholder
Use the Search criteria to find the cardholder's profile. from the returned list, highlight the cardholder's row and click the Edit button. The cardholder's profile will appear.
Step 4: Employer Competencies tab
Click on the Employer Competencies tab to generate a list of the competencies.
Step 5: Employer Competencies list
Locate the competency to be suspended from the list. Click on the Suspend/Restore a Competency button.
Step 6: Suspend the competency
Click on the Suspend link next to the competency to be suspended.
Step 7: Suspend/Restore a Competency reason
Complete the Suspension Reason from the drop down reasons and click the Save button.
Step 8: Restoring an employer competency
From Step 5, click the Suspend/Restore a Competency button.
Step 9: Restore an employer competency
Click on the Restore link next to the competency to be restored
The competency has now been restored.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000155103
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Send feedbackHow does a Premium Functionality Employer delete an employer competency?
Sometimes an employer competency may have been awarded in error, which can be corrected via the cardholders RIW profile.
IMPORTANT: The consequences of deleting an awarded competency could affect the cardholder’s authority to work, therefore, this action should be used with extreme caution.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search My People shortcut
Click on the Search My People shortcut from the main dashboard.
Step 3: Search for the cardholder
Use the Search criteria to find the cardholder's profile. From the returned list, highlight the cardholder's row and click the Edit button. The cardholder's profile will appear.
Step 4: Employer Competencies tab
Click on the Employer Competencies tab to generate a list of the competencies.
Step 5: Employer Competencies list
Click on the Delete a Competency button.
Step 6: Delete a Competency dialogue box
Click on the Delete link next to the competency to be deleted.
Step 7: Confirmation of deletion
Click the OK button to confirm the deletion.
The competency has been deleted.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000155132
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Send feedbackHow does a Premium Functionality Employer perform verification on an employer, project-based or site-based competency?
This article details how a Premium Functionality Employer can review submitted evidence for an employer-based, site-based or project-based competency and verify the award of the competency to a cardholder. This can occur when the competency has been submitted to the Employer Admin or Advanced Project Admin whose organisation owns the competency.
Employer competencies can be set up in the RIW System as requiring evidence and/or verification (please refer to the RIW Knowledge Centre article How does a Premium Functionality Employer create or edit an employer competency? for more information).
Verification can only occur by an Employer Admin or Advanced Project Admin who has been assigned this functionality by the RIW Service Desk. Not all Employer Admins or Advanced Project Admins for the Contractor In Charge will have this functionality. Please refer to the RIW Knowledge Centre Article How does a Premium Functionality Employer request verification functionality for employer based competencies?
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Advanced Project Admin - (Contractor in Charge Premium Functionality Employer only)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Competencies Pending Verification
To verify submitted competencies, click on the Competencies Pending Verification shortcut available on the Competencies tab.
Step 3: Pending Competencies to be Verified
On the Pending Competencies to be Verified screen, select Employer where a list of all outstanding verifications will display.
Step 4: Verify record
Find the relevant record to verify and select the eye icon in the Evidence column to view the submitted evidence. The View Evidence pop-up will appear, displaying all the evidence submitted for the competency. Click on the View icon to view the evidence.
Companies should manage their own Business Rules which determines the evidence deemed acceptable to verify the competency.
Once satisfied that the evidence either meets or does not meet internal business rule requirements, close the pop up box by clicking on Close.
If a statutory declaration is present on a cardholders profile that details any name discrepancies, click on the eye icon in the statutory declaration column, and the document will load in a new window. Once satisfied that the statutory declaration is true and correct, close the window and proceed to verify or reject the competency.
Step 5: Verify competency
If the competency evidence is suitable to be verified, tick the Select checkbox next to the record to be verified and then choose Verify.
A pop-up box will appear advising that the competency has been verified. Click OK to confirm.
Step 6: Reject competency
If the competency evidence is not suitable to be verified, tick the Select checkbox next to the record to be rejected and then choose Reject.
A Rejection Reasons pop-up screen will appear. Select the most relevant reason from the the drop down box as to why the competency is to be rejected. If a standard reason does not meet requirements, the RIW System User can also select Other - See Notes to enter free text to alert the requester the reason the competency was rejected. Once complete, click Select.
A further pop-up will appear confirming the competency has been rejected. Click OK to proceed.
For more information about competency rejections, please refer to the RIW Knowledge Centre article How does a company manage a rejected competency?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000170239
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Send feedbackHow does a Premium Functionality Employer add and manage allocated items for cardholders?
This article details how a Premium Functionality Employer in the RIW System can add and manage allocated items for Rail Industry Workers they have an employment or association relationship with.
Allocated items include pre-defined items (refer to type list at the end of this article) such as personal protective equipment or other high value assets like laptops, mobile phones, keys etc. If you wish to have an allocated item type added to the RIW System, please contact the RIW Service Desk.
Allocated items are managed from a cardholder's profile.
This instruction applies to the following user roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin (Premium Functionality Employer) - No Payment
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on the Search for My People shortcut on the Main Dashboard. |
3 | On the People screen, use the search filters to locate the Rail Industry Worker you wish to add an allocated item to. Once their record is found, click on the row and then Edit to view the cardholder's core information. |
4 | On the cardholder's profile, click on Allocated Items from the left-hand menu.  |
5 | To add an allocated item, click on the Add button.
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6 | On the Create Allocated Item pop-up, use the drop-down to choose the Allocated Item Type. Add the Asset Ref No, Issued Date, and an Expiry Date if required. Click Save.
The allocated item will now be added to the Rail Industry Worker's profile.
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7 | To return an allocated item, click on the item on the Allocated Items screen and Edit. On the Edit Allocated Item pop-up, add the Returned Date and click Save.
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8 | You can monitor the expiries of allocated items through Expiries, which can be found on the top menu. Click on Allocated Items from the left-hand menu.
Use the search criteria to narrow the number of items that appear in the results. The Allocated Item Type field will narrow the search results to at particular item type (eg. hi-vis jackets) and the following radio buttons will allow specific view / management of items:
Highlighting any row from the search results and clicking on the Edit button will surface the cardholder's profile for editing. NOTE: Only items that are forthcoming or expired in the 90 days before and after todays date will display. |
9 | To generate a report on allocated items managed by your company, please refer to the How does a Premium Functionality Employer run an allocated items report? |
Allocated Item Types |
Hi Vis Safety Vest |
Hi Vis Jacket |
Hi Vis Reflective Shirt |
Hi Vis Reflective Hoodie |
Hi Vis Overalls |
Hi Vis Wet Weather Pants |
Hi Vis Winter Vest |
Hard Hat |
Respiratory Protection (respirators, disposable masks) |
Steel Toe-Capped Boots |
Ear Muffs |
Fall Protection (harnesses, safety lines) |
Flame-Retardant Clothing |
UV Protection (sunscreen, broad-brim hat) |
Android Phone |
Android Tablet |
Computer Screen |
Desktop Computer |
iPad |
iPhone |
Laptop |
Phone Other |
Tablet Other |
QR-A1 Key |
QR-A2 Key |
QR-D1 Key |
QR-PS1 Key |
QR-Sig1.1 Key |
QR-Sig1.9 Key |
Keys |
Article link:
https://support.riw.net.au/support/solutions/articles/51000153358
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Send feedbackHow does a Premium Functionality Employer run an allocated items report?
This article details how a Premium Functionality Employer can run an allocated items report for their company to monitor allocated items issued to cardholders.
This instruction applies to the following RIW System User Roles:
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Access Reports
Click on the Reports tab and Create Report icon.
Step 3: Configure report
On the Report Tables page, expand the list by clicking on the + symbol next to People, and then check the Allocated Items box. Click continue.
Step 4: Define reporting columns
On the Report Columns page, select the columns required for the report, up to a maximum of 20 columns. To access more columns, click on the Show All Columns hyperlink. Click Continue when all columns have been selected.
In the example below, we have included the cardholders name, RIW number and email address, and checked all the Allocated item fields.
Step 5: Define reporting filters
The Report Filters page allows the results to be filtered, or to apply logic and run time filters, such as equal to, not equal to, contains, does not contain and has value. If you would like more information about how to adjust these filters, please refer to our article How does a company create a custom report?. Otherwise, just click continue to progress.
Step 6: View report
Once the report has been generated, it can be viewed on screen or exported as a comma separated value (CSV) file. To ensure the integrity of the RIW System when generating larger reports, the export function may result in the report being processed offline and a link being emailed to the user. Users can expect the email within a few minutes.
Step 7: Save and schedule reports
Users can also elect to Save the report.
Saving the report will allow a user to schedule the report to run at set times and automatically e-mail it to recipients (note: this can be emailed to any email address, not just those registered in the RIW system). Fill in the details as per below to schedule the report, and be sure to tick the Enable Scheduling checkbox if required. Click Save when complete.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000291910
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