What is myRIW?


myRIW is the system that lets Rail Industry Workers view and manage their RIW profile on the web. 


In myRIW, you can: 


When a cardholder is first created  in the RIW System, they will receive an email to create a myRIW profile to accept the employment request. Please refer to How does a cardholder create a myRIW profile? for further details on creating a myRIW account.


You can access myRIW at https://app.riw.net.au/MySkillGuard/Account/LogOn.


Article Link:

https://support.riw.net.au/support/solutions/articles/51000077515


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How does a cardholder create a myRIW account?


myRIW allows you to view your RIW profile on the web. You can view all the information held about you in the RIW System, including employers, associations, job roles, competencies, rail health assessments and swipe information.  


You can also update your email address and/or mobile number, password, notification preferences and ask your Employer to make any corrections to your profile.


When you are first created as a Rail Industry Worker in the RIW System, you will receive an email invitation to create a myRIW account to accept the employment request.  


This article details how to create your myRIW account.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to the myRIW login page at https://app.riw.net.au/MySkillGuard/.

2


Click on the Create Account button.



3


On the Register to myRIW screen, enter your RIW Number, First Name, Surname and Date Of Birth. Make sure the details are entered correctly as these are matched to the details recorded in the RIW System. The match has to be exact to grant access. Click Submit. 



Note: If the RIW System does not find a corresponding record, try entering your details again. If the system still doesn't find a matching record, please contact your Employer to confirm your details.

4


Provided the details entered match your record in the RIW System, you can now set your password.


Create a Password using the guidance on screen.  Enter your password again in the Confirm Password field.


Click Register.



5


You can now log in to myRIW by going to https://app.riw.net.au/MySkillGuard/Account/Logon.

Enter your RIW Number and Password. Click Login.

You will be asked to verify your identity using two-factor authentication. Depending on how your RIW profile was set up, you can choose email or SMS. Click on an option available from the list.


A one-time authentication code will be sent to your device. Enter the code and click Login.

6


The first time you log into myRIW you will need to agree to the Permission Access Agreement. This document explains how information about you may be collected, stored, and used for the purposes of the RIW Program.



Indicate your acceptance to these terms as a condition of your participation in the RIW Program.



7


If the Permission Access Agreement is rejected, you will be unable to access your RIW profile, which means you will be unable to work on the rail network using an RIW card. Please contact your Employer to discuss your options before refusing, as clicking Reject means your profile will be immediately deleted from the RIW System. 



IMPORTANT! Clicking reject will immediately delete your profile from the RIW System.

8


Once the Permission Access Agreement is accepted, the myRIW dashboard will display.



By clicking on View My Profile, you can access your RIW profile, job roles, competencies and swipe history. You can also view your rail health assessments and drug & alcohol assessments.

 

By using Report Corrections, you can alert your employer of any changes to your details and request these to be updated in the RIW System.


You can also update your own email address, phone number and password in Manage My Account, and update your notification preferences for items such as competency or rail health assessment expiries.


From Employers and Associations, accept, reject or end employment and association requests from companies.



Article link:

https://support.riw.net.au/support/solutions/articles/51000030484





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Video - myRIW



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034492

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Two-factor authentication and myRIW


Two-factor authentication (2FA) is used to improve the security of your myRIW account. It requires you to produce a combination of your RIW number and password, and one of the following authentication methods:

  • Email security code
  • SMS security code


You will need to authenticate your profile every day when you log in to your account, or more frequently if using in-private or incognito browsing.


For 2FA to work effectively, ensure your email address and mobile phone number is always up to date in myRIW. If you can't access myRIW to do this yourself, please ask your employer to update your details.

This instruction applies to the following user role:

  • Rail Industry Worker


1


Go to https://app.riw.net.au/MySkillGuard/ and enter your RIW Number and Password.

Click Login.

2


Choose an authentication option. In the example below, both SMS and email methods are available. If you do not have a mobile number associated with your RIW profile, only the email authentication option will display.


It may take up to a minute for your security code to arrive. Try authenticating with an alternative method if you do not receive your code.

TIP! If you sent the authentication code to your email, try looking in your junk mail.

3


Enter the security code delivered to your device and click Login.



Check out our tips and resolution steps if you haven't received your two-factor authentication security code.


Article link:

https://support.riw.net.au/support/solutions/articles/51000305684



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How can a cardholder view their RIW profile in myRIW?


myRIW allows Rail Industry Workers to view their RIW profile on the web. 


In myRIW a cardholder can view their employers and associations, job roles and competencies, rail health (medical) assessments, drug & alcohol results, breathalyser test records and additional medical information items. A cardholder can also update their contact details and emergency contacts, their password, and can also request their Employer to make any corrections to their profile.


If you are concerned with any information on your profile in myRIW, please contact your Primary Employer.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.


If you have not yet created your myRIW profile, please follow the instructions in How does a cardholder create a myRIW profile?


2


Click on View My Profile on the home dashboard.



3


From the My Profile screen, you can navigate the menus on the left-hand side to locate specific information such as competencies or job roles held, medicals, drug & alcohol screenings, breathalyser records, additional medical information, and swipe information.


Clicking on Print Your Profile will give you a portable snapshot of your profile.





Please view the other myRIW articles for more information about how to use your myRIW profile.


Article link:

https://support.riw.net.au/support/solutions/articles/51000154378





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How does a cardholder accept or reject an employment or association request in myRIW?


This article covers how you can accept or reject an employment or association request in myRIW. 


A company requests an employment relationship to manage your RIW profile in the RIW System. Employers have full access and edit rights to your profile. An association request means a company has view only rights to your RIW profile, and gives them advance visibility of your profile before you get to site. They can also add any competencies or job roles to your profile.


You must accept employment or association requests within 30 days of issue.  If this time lapses, please ask the company to re-send the request.


This instruction applies to the following user roles:

  • RIW cardholder (myRIW)


Accepting or rejecting an employment or association request


1


You will receive an employment or association request on email or as a notification on your Vircarda App if you have a virtual RIW card and have notifications enabled.

2


To accept an employment or association request, go to myRIW at https://app.riw.net.au/MySkillGuard/ and log in with your RIW number and password.

If this is the first time you are using myRIW, check out How does a cardholder create a myRIW profile?

3


On the myRIW dashboard, click on the Employers and Associations tile.

4


Any pending employment or association requests will be displayed. 



To accept an employment or association request, click on the Accept button.


To reject an employment or association request, click on the Reject button.


5


A notification email will be sent to the person who sent the request to confirm you have accepted or rejected their request.


If you receive an association request from a company and swipe into a site managed by that company prior to accepting the request in myRIW, an automatic approval will be applied to the association request.

Article link:

https://support.riw.net.au/support/solutions/articles/51000029536

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How does a cardholder end their employment relationship with an employer in myRIW?


The article details how you can end a primary or secondary employment relationship with a employer in myRIW.


Important! When you end a primary employment relationship in myRIW (which is effective at 2400 hrs (AEST) or +1 hr (AEDT) of the leave date specified), you cannot use your RIW card to swipe into site until a new primary employment relationship is established. Please ask an Employer to send you an employment request after the specified leave date, which you must accept before using your RIW card.



This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.

2


Click on the Employers & Associations tile.




3


On the Employers & Associations screen, click on the End Employment button for the relationship you wish to end. In the below example, we will End Primary Employment.



4


On the End Primary Employment pop-up, enter the Leave Date you wish to apply to the relationship. Please note that you cannot enter a leave date in the past, only today's date or a date in future. Click Confirm.



5


If successful, you will be returned to the Employers & Associations screen, which will show the leave date applied which becomes effective at 2400 hrs (AEST) or +1 hrs (AEDT) of the date applied.


The employer will receive a system notification that you have elected to end your employment relationship.


NOTE: When ending a primary employment relationship and you have a secondary employment relationship(s), the secondary employer(s) will also receive notification that you have ended your primary employment relationship and that they can request to employ you.



Article link:

https://support.riw.net.au/support/solutions/articles/51000029880



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How can a cardholder update their contact details in myRIW?


This article details how you can update your contact and emergency contact details in myRIW.


NOTE: Changing your contact details in myRIW will automatically update information in the RIW System, which is accessible by any company who has visibility of your profile.


This instruction applies to the following user roles:

  • RIW cardholder (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


2


Click on Manage my Account.



3


On the Manage my Account screen you can change your password, email address, mobile number and contact information. You can also change your notification preferences for receiving system notifications about expiring competencies, job roles and rail health (medical) assessments.



4


To change your address details and emergency contacts, click on Change Contact Information.

Update the required details, enter your Password to confirm you have authority to make the amendments and click Save Changes.

5


To change your mobile number, click on Change Mobile Number.


NOTE: A mobile phone number is mandatory.

Update your Mobile Number, enter your Password to confirm you have authority to make the amendments and click Save Changes.



6


To change your email address, click on Change Email Address.

Update your Email Address, enter your Password to confirm you have authority to make the amendments and click Save Changes.




Article link:

https://support.riw.net.au/support/solutions/articles/51000029926

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How can a cardholder view their employment and association relationships in myRIW?


The article details how you can view your employment and association relationships in myRIW.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


2


Click on the Employers & Associations tile on the home dashboard.




3


On the Employers & Associations screen, a cardholder can view their employers and associations. 


In the example below, the cardholder has both an active primary and secondary employer, and one associated company. They also have one inactive primary employer.  For more information about the type of cardholder relationships in the RIW System, please read What are the different types of cardholder relationships in the RIW System?


From here, a cardholder can end an association relationship at any time by clicking on the End Association button, or End Primary Employment or End Secondary Employment.  Check out the following articles for more information on how this works:




Article link:

https://support.riw.net.au/support/solutions/articles/51000167160


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How can a cardholder view competencies on myRIW?


This article details how a you can view your competencies and monitor their expiry in myRIW.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials, which is your RIW number and password. 


If you have not yet created your account, please follow the instructions in How does a cardholder create a myRIW profile?


2


Click on View My Profile on the home dashboard.



3


On the My Profile screen, you can use the left-hand menu to access your personal details, job roles, competencies, medicals, drug & alcohol screenings, breathalyser results and swipe history.



4


To view your competencies, click on the relevant type of competency, such as National or Network.


In example below, National competencies awarded to the cardholder are displayed, including the competency code, competency name, expiry date and reason, which is whether the competency is valid, expired, rejected or pending verification with the RIW Service Desk.



You can sort the competency columns by clicking on the arrows next to the table headings. In this example, competencies with an expiry date are listed first.


Also, competencies that are no longer valid, for example if they have expired), will show in red.



5


To view the actual competency evidence, click on the Evidence button next to the competency name.


On the pop-up, click on Open to view the attachment, which will open in a new window. You can download or print the evidence as required.




If you have any queries regarding the competencies or evidence on your RIW profile, please get in touch with your Employer.


Article link:

https://support.riw.net.au/support/solutions/articles/51000299472



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How does a cardholder report corrections to their RIW profile through myRIW?


When viewing records on myRIW, a cardholder may notice that some of the details are incorrect. 

To inform an employer of any changes required, select the Report Corrections option from the main dashboard.

This instruction applies to the following RIW System User Roles:

  • myRIW User (i.e. RIW cardholder)

Step 1: Log in to MyRIW

Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and login using your credentials.


Step 2: Report Corrections

To report any corrections to a cardholders profile, the cardholder can click on the Report Corrections shortcut available from the main dashboard.



Detail the corrections required in the Updated details section and click Send.  An email will be sent to the Primary Contact of the company with the requested corrections.



A confirmation message will appear advising an email has been sent to the Employer.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029926




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How does a cardholder end an association relationship in myRIW?


This article details how a cardholder can end their association relationship with a company in myRIW.  


Associated companies have advance visibility of a cardholder before they arrive on site. This is typically used to ensure a cardholder is compliant with the company's work requirements ahead of time. An associated company has view only rights to the cardholders profile, but can add competencies and job roles to the profile. For more information please refer to What are the different types of cardholder relationships in the RIW System?


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.


2


Click on the Employers & Associations tile.



3


Under the Associations section, locate the relationship to be ended and click on the End Association.



4


On the End Association pop-up, click Confirm.



5


The association should no longer appear in the Associations section and is effective immediately.




For more information about ending an employment relationship, please refer to How does a cardholder end their employment relationship with an employer in myRIW?


Article link:

https://support.riw.net.au/support/solutions/articles/51000154521

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How can a Rail Industry Worker update their notification preferences in myRIW?


This article details how a Rail Industry Worker can update their communication preferences for RIW System notifications in myRIW.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn and log in using your credentials.

2


Click on Manage My Account.

3


Click on Change Notification Preferences.



4


On the Change Notifications Preferences screen, a Rail Industry Worker can update their notification preferences such as:

  • Toggle on/off if Company Messages (in Vircarda) are allowed. This is strongly recommended for your work protection and safety.
  • Toggle on/off if Employment and Association Requests (in Vircarda) are allowed.
  • Choose Do not send, Email, Vircarda, or Email and Vircarda from the drop down boxes for:
    • Subscription expiries
    • Competency expiries
    • Medical expiries
    • Job role leave date and validity 



Click Save changes when complete.



Article link:

https://support.riw.net.au/support/solutions/articles/51000166611



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How do I reset my myRIW password?


You may need to reset your myRIW password if you recently had your myRIW account unlocked by the RIW Service Desk or if you have forgotten your password.


After a number of attempts of entering your password incorrectly, your myRIW profile will be locked. If you receive this message, please raise a service request to have your myRIW profile unlocked.


This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


1


Go to https://app.riw.net.au/MySkillGuard/Account/LogOn.


2


The Forgotten Password link can be found below the login button or by clicking on the following link:

https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2. 



3


On the Password Reset screen, enter your User Name and Email Address and click Reset Password.

4


The system will email you a link to reset your password. This must be done within 72 hours of the email being sent as the link will expire. If this occurs, just use the Forgotten Password function again to resend another request.

On the Change Password screen, enter and confirm your password as per the instructions.  Click on the Reset Password button.



5


The following message will appear when the password has been changed.  



6


Go to the Login Page at https://app.riw.net.au/MySkillGuard/Account/LogOn and log in with your RIW Number and new password. Click Login.

7


You will need to verify your identity by choosing an authentication option available to your profile. In the example below, both SMS and email authentication methods are available. If you do not have a mobile number associated with your RIW profile, only the email authentication option will display.


It may take up to a few minutes for your authentication code to arrive. Try authenticating with an alternative method if you do not receive your code.

TIP! If sending the authentication code to your email, try looking in your junk mail, or check out these tips for more information.

8


Enter the code delivered to your device and click Login.


You will now have access to myRIW.

        

Article link:

https://support.riw.net.au/en/support/solutions/articles/51000178522



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How does a cardholder change their password in myRIW?


This article details how you can change your password in myRIW.


This instruction applies to the following user roles:

  • RIW cardholder (myRIW)


1


Go to myRIW at https://app.riw.net.au/MySkillGuard/ and log in with your credentials.

2


Go to Manage my Account > Change my Password.

3


On the Change Password screen enter your current password in the Old Password field, and then enter the New Password and Confirm Password. Click Save Changes.


A quick on-screen confirmation will advise the password has been updated.


Article link:

https://support.riw.net.au/support/solutions/articles/51000310746



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