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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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- About the RIW System
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How does a Network Manager edit their network details and requirements?
This article details how a Network Manager can edit their Network details and Network requirements in the RIW System.
This instruction applies to the following user roles:
- Helpdesk
- Network Manager
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Administration > Networks. |
3 | On the Network screen, click on the network name to highlight the row and then Edit.
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4 | Extreme caution should be exercised before amending any Network details. Please contact the RIW Service Desk for further guidance if required. Editing the main Details of the assigned Network could have wide-ranging effects, extreme caution should be used when changing this information. Any changes made to the name will be updated wherever this name is referenced in the RIW System. If the Is Active checkbox is deselected, the Network, it's projects, sites and zones will become inactive and will not be available for selection when swiping into a site or when awarding related Network competencies and job roles.
You can also define the Rail Corridor Access Job Role, which is a mandatory requirement for any network job role created for the defined network. The job role selected will also be used as part of the calculation to determine the rail/non-rail status of a cardholder when accessing site via a Kiosk solution. Any changes made are confirmed by clicking on the Save button.
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5 | On the Requirements tab, you can add/edit requirements for the Network. Pre-requisite requirements are competencies and job roles that a RIW cardholder must hold to gain access to that Network. For example, if asbestos is known to be at the Network, a RIW cardholder may need to have undergone asbestos safety training, otherwise the RIW cardholder will be denied access.
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6 | To add requirements, click the Add button.
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7 | On the Add Entry Rules screen, specify the competency or job roles required for the Network. Please note when adding requirements that variable groups of requirements can be created where either:
Please read the detail on the Add Entry Rules screen for further direction. Search for each requirement in the relevant competency or job role field by starting to type in the field. In the example below, we have added a generic MTA competency as a Network-Based competency, and the MTA Operator role as a Network Job Role.
When the required competency or job role has been surfaced, click Add to each of the rules to add it to the requirements. The requirements will now display on the bottom of the screen.
When the rule is completed, click on the Save button. |
8 | You can also add network contacts from this screen, who are contacts you elect to receive notification when a cardholder is denied access to site on the network in excess of defined site working hour rules. For more information on this, refer to How does a Network Manager add network contacts? |
Article link:
https://support.riw.net.au/support/solutions/articles/51000154344
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Send feedbackHow does a Network Manager add network contacts?
This article details how a Network Manager can add network contacts.
A Network contact will receive email and SMS notifications when a cardholder is denied access to site on their network in excess of site working hour rules via a kiosk or an Access Controller, and when a risk assessed deny swipe override is performed by an Access Controller on the excess working hours.
This instruction applies to the following user roles:
- Helpdesk
- Network Manager
1 | Go to https://app.riw.net.au and log in with your credentials. |
2 | Go to Administration > Networks. |
3 | Click on Contacts from the left-hand menu, and then Add.  |
4 | On the Create Contact pop-up, fill in the First Name, Surname, Email Address and Mobile Number. Click Save.  |
5 | The network contact will be added to the list of contacts. You can Edit or Delete a contact as required.  |
Article link:
https://support.riw.net.au/en/support/solutions/articles/51000309351
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Send feedbackWhat is automatic visibility of a cardholder who holds a Network Operator role?
When a cardholder holds a valid Network Operator role, the Network Operator has automatic visibility of the cardholders profile including visibility of all valid National and Network Operator owned job roles for that Network. A Network Operator will not have visibility of any other Network Operator job roles under this relationship.
Visibility of a cardholders profile is ended when an leave date is applied to the cardholders job role by the cardholders Primary Employer.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000167418
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Send feedbackHow does a Network Operator request communications support?
This article details how a Network Operator can request support from the RIW Program to distribute email communications to specific audiences of Rail Industry Workers and their employers. The request also captures any actions required by the RIW Service Desk to support the communications.
Network Operators are encouraged to manage their own communications. The Rail Industry Worker Program can support where visibility of the audience cohort cannot be achieved with their permission as per the RIW System Hierarchy and cardholder relationship.
Please allow up to 5 business days for any request for communications.
This instruction applies to the following user roles:
- Network Manager
- Network Manager - Read Only
1 | Go to https://www.riw.net.au/contact-us/request-a-service/ and select category & sub-category mentioned in the below screenshot:  |
2 | Fill in the service request, noting items marked with an asterisk (*) are mandatory. If there is an associated change required in the RIW System to support the communications, please ensure this request is captured, even if raised previously with the RIW Service Desk. This will ensure the necessary changes have been implemented prior to communications being sent.   |
3 | The request will be forwarded to the Metro Trains Australia (MTA) Communications team for action within 5 business days. NOTE: MTA maintains editorial control. Any substantial changes will be sent for review prior to release. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000319794
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