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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How to use the shopping basket and process a payment within RIW?
This article details how to use the shopping basket in the RIW System and progress payment with our online payment partner, Stripe.
Items that can be added to the shopping basket include:
- Cardholder subscriptions
- Replacement RIW cards
- ID checks
- Fast track competency verifications
This instruction applies to the following RIW System user roles:
- Advanced Project Admin
- Employer Admin
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Any items requiring payment can be paid at time of request, or you can continue adding items to the shopping basket and pay for them as a bulk transaction. You can access the Shopping Basket on the Financial tile on the main dashboard. You will only see this icon when an item has been added to the basket.  |
3 | The Basket Details screen will list all the items requiring payment. You can Remove items if raised in error, or if you wish to add more items, return to the applicable function to continue adding items. When you are happy to continue, click Checkout.  |
4 | Payment Options will now show the available options to make payment. If you are a company that is approved for payment on account, you will have both a Card and Pay On Account option (refer to How to use Pay on Account). This article covers the Stripe payment option only, so click on Make Payment to proceed.  |
5 | The following fields will be displayed where you can enter your Credit/Debit card details. Note that only Mastercard and Visa are accepted.
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6 | Confirmation of your payment will be sent to your nominated email address for your records and you will be returned to the RIW System at the completion of the transaction. You can view your payment/transaction history at any time by referring to our article How can a company view their payment history? |
Article link:
https://support.riw.net.au/support/solutions/articles/51000141011
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Send feedbackHow to use the shopping basket and process a payment with Pay on Account
This article details how to use the shopping basket in the RIW System and progress payment with Pay on Account.
Pay on Account is available to Premium Functionality Employers only, although may be used at the discretion of the RIW Service Desk when troubleshooting payment issues.
Items that can be added to the shopping basket include:
- Cardholder subscriptions
- Replacement RIW cards
- ID checks
- Fast track competency verifications
This instruction applies to the following RIW System user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Any items requiring payment can be paid at time of request, or you can continue adding items to the shopping basket and pay for them as a bulk transaction. You can access the Shopping Basket on the Financial tile on the main dashboard. You will only see this icon when an item has been added to the basket. |
3 | The Basket Details screen will list all the items requiring payment. You can Remove items if raised in error, or if you wish to add more items, return to the applicable function to continue adding items. When you are happy to continue, click Checkout. |
4 | Payment Options will now show the available options to make payment. This article covers the Pay on Account option only, however,ver refer to How to use the shopping basket and process a payment within RIW if you wish to pay by credit/debit card. Click the Pay on Account radio button, and enter a PO Number. Click Complete.  |
5 | The Pay on Account Order Summary Screen will appear and provide an order reference number. You can also view the individual transaction records for each item by clicking on the View link.
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6 | Confirmation of payment will be sent to your nominated email address for your records. You can view your payment/transaction history at any time by referring to our article How can a company view their payment history? |
Article link:
https://support.riw.net.au/support/solutions/articles/51000141423
Did you find it helpful? Yes No
Send feedbackHow can a company view their payment and transaction history?
This article details how a company can view their payment and transaction history.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Payment History. |
3 | The Payment History screen will display the most recent transactions. You can use the search filters to refine or limit the information by transaction date (From Date and To Date), Item Type, Payment Method, RIW Number or Order Number.
You can Export the data to a CSV for further interrogation if required. |
4 | Clicking on a line item and View will allow you to view the order details.
This will open in a separate browser window/tab and show the MTA Order Confirmation with full detail of the transaction.
Close the window when complete and return to the Payment History screen to continue monitoring payments. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000141424
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