How do I register a Registered Training Organisations in the RIW System?


The RIW Program administers and maintains the qualification and competency records of rail industry workers.  Registered Training Organisations (RTOs) are able to record the attainment of qualifications and competencies for their graduate RIW cardholders directly through the RIW System.  This saves time and means less time off tools for the Rail Industry Worker, as competency evidence is not required to be verified by the RIW Service Desk.


What information does an RTO need to register in the RIW system?

  • RTO Trading Name and Legal Names
  • RTO Code
  • Company Australian Business Number (ABN)
  • Company registered address and contact details
  • Course / Unit of Competency codes registered to deliver


How does a Registered Training Organisation gain system access?

To register an RTO in the RIW System, please complete the RTO Registration/Delete/Update Details Service Request at https://www.riw.net.au/contact-us/request-a-service/.




Alternatively, you can request access through the RIW BOT located in the bottom right hand corner of the RIW website. You can either click on the below icon, or if you are already in the BOT, please click on the back arrow to return to the BOT menu.


Please choose the Service Requests menu item, enter in your contact details and then choose the AHP Registration & Management option when prompted. Complete the request and submit for action by the RIW Service Desk.



While the RIW Service Desk actions your request, please take the opportunity to familiarise yourself with the RIW System by watching our Video System Walkthrough for Registered Training Organisations, or visiting the RIW Knowledge Centre for Registered Training Organisations.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000137101



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