How does a cardholder install the Vircarda App to manage their virtual RIW card?


The RIW System allows cardholders to hold both a physical and virtual Rail Industry Worker card. The virtual card is maintained in a virtual wallet app called Vircarda, which is stored on the worker’s mobile device (either Android or iOS). The virtual card can be scanned/swiped in the same way as the physical card, thus allowing Access Controllers and Spot Checkers to verify job roles, competencies and any associated work restrictions prior to granting access to a worksite.

 

When a cardholder uses their virtual RIW card on site, the smart QR code generated through the Vircarda App refreshes every 30 seconds or when scanned. The Vircarda app must be used to generate the QR code each and every time a cardholder swipes on to a worksite, or is requested to provide their RIW card.

 

Virtual cards can be issued by a Primary Employer.



This instruction applies to the following RIW System User Roles: 

  • myRIW User (i.e. RIW cardholder)




Step 1: Virtual Card Request Received

When a virtual RIW card is requested for you by your Primary Employer, the cardholder will receive an email from no-reply@riw.net.au (check the SPAM folder if it is not received) or an SMS (text message) with a link to instructions on how to download the Vircarda App and load the virtual RIW card, including an RIW registration number and PIN.


Step 2: Install Vircarda App

Install the Vircarda App from the App Store or Google Play, or by visiting https://www.vircarda.co.uk/the-app


Android
iOS


Step 3: Enter RIW Registration number and PIN

Once successfully installed, enter the RIW registration number and PIN which was emailed or messaged.

 

Please contact the Primary Employer RIW Administrator if this information has not been received. 

 

If a cardholder had previously downloaded a virtual RIW card and registered an account, but have since changed their mobile device, they can use the 'login' function and follow the instructions to retrieve their RIW card.



Android

iOS


Step 4: Confirm virtual RIW card

The virtual RIW card will be displayed. Please check the details are correct and select Continue.

 

If any of the details are incorrect on the card, select the Report issue with card


AndroidiOS



Step 5: Account Registration

To complete Account Registration, enter in an email address, password, and mobile phone number (to enable the cardholder to recover their account should they forget your password or email address). 

Click the box confirming to confirm agreement with the Terms and Conditions and select Create Account.



AndroidiOS


Step 6: View Virtual RIW Card

The virtual RIW card will now be visible on the dashboard within the Vircarda App and can be used when swiping into site, or are spot checked on site.

 

To enable the card to be read onsite, select the Read Card option to present the smart QR code. The QR code sizing is scalable.

 

The Spot Checker or Access Controller can then read the virtual card using the standard RIW App.


 iOS Screenshot  (Android Screenshot not available)



To assist with scanning, Android devices will enact 100% screen brightness when the QR code appears.  iOS devices will enact 100% screen brightness at the opening of the Vircarda app







RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030433



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How does a cardholder download their virtual RIW card?


The RIW virtual card is accessible via a freely-downloadable app called Vircarda. After the app has been downloaded and installed, a cardholder can load and store their virtual RIW card on their smart phone. To use Vircarda, a cardholder must have a compatible smartphone (iOS or Android).


After a virtual RIW card has been requested by the Primary Employer, the cardholder will receive a detailed email or SMS containing the registration number and PIN for Vircarda. Before the app can be used with the RIW System, the cardholder must first register on Vircarda.


For detailed instructions on how to download, register and manage a virtual RIW card, please refer to the following article How does a cardholder install the Vircarda App to manage their virtual RIW card?


The Vircarda app is available for both iPhone and Android and must be downloaded from the appropriate App Store. Visit the RIW download page for more information.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/5100002992



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I am having trouble resetting my Vircarda password. What can I do?

The following troubleshooting tips can be used if a cardholder is having trouble resetting their password for their virtual card that is stored in their Vircarda app.


If the cardholder has tried to reset their Vircarda password unsuccessfully, the cardholder should ensure their email address is correct by logging into myRIW or asking their Primary Employer to check their details. 


Once it has been determined that the email address is correct, either:

  1. Use another personal email address to reset Vircarda login details; or
  2. Contact the RIW Service Desk and request they un-link virtual card from Vircarda.  The RIW Service Desk will the resend the virtual card pin via SMS or email.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000054984



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