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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How does a cardholder install the Vircarda App to manage their virtual RIW card?
This article shows you how to download and install the Vircarda App to manage your virtual Rail Industry Worker card.
When you are issued an RIW card by your employer, they can also request a virtual RIW card for you. If you have not received a virtual card invitation, please ask your employer to send you one.
Your RIW virtual card is maintained in an app called Vircarda, which is stored on your mobile device (Android and iOS). The virtual card can be scanned/swiped in the same way as a physical card, allowing Kiosks, Access Controllers and Spot Checkers to verify your job roles, competencies, and any associated work restrictions prior to granting access to a worksite.
When you use your virtual RIW card on site, the smart QR code generated through the Vircarda App refreshes every 30 seconds or when scanned. The Vircarda app must be used to generate a new QR code each and every time a cardholder swipes on to a worksite or is requested to provide their RIW card.
This instruction applies to the following user roles:
- Rail Industry Worker
1 | When a virtual RIW card is requested for you by your employer, you will receive an email from no-reply@riw.net.au (check your SPAM folder if it is not received) or an SMS (text message) with a link to instructions on how to download the Vircarda App and load the virtual RIW card, including an RIW registration code and PIN. |
2 | Install the Vircarda App from the App Store or Google Play, or by visiting https://www.vircarda.co.uk/the-app  |
3 | After launching the app, you will be presented with two options:
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Have a Vircarda account already?
1 | If you have a Vircarda account already, click on Login. |
2 | Enter your Email Address and Password and click Login.  If you have forgotten your details, click on the Forgotten Password or Email Address and follow the prompts. |
3 | When you have successfully logged in, your RIW card will be displayed.  To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.
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I'm new here
1 | If you are new to Vircarda, click on Register. |
2 | On the Let's get started screen, enter the Registration Code and PIN which was sent to you. If you haven't received these details, please check with your employer. Your registration code must be prefixed with RIW-, as per your instruction email or SMS. Click Continue.  |
3 | If a match is found your RIW card will now display. If it is not your card, click on Not Your Card?  This will advise you contact the RIW Service Desk on 1300 101 682. |
4 | To complete your account registration, enter in your Email Address and Password. Your password must contain eight or more characters with at least one upper case letter, one lowercase letter and one number. Tick the box that you confirm agreement with the Terms and Conditions. Click Create Account.  |
5 | The virtual RIW card will now be visible on the dashboard of the Vircarda App, and can be used when swiping into site, or if the worker is spot-checked on site.
To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.
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Article link:
https://support.riw.net.au/support/solutions/articles/51000030433
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Send feedbackHow does a cardholder download their virtual RIW card?
A worker's RIW virtual card is accessible via a freely-downloadable app called Vircarda.
After the app has been downloaded and installed from the app store, a cardholder can load and store their virtual RIW card on their smart phone. To use Vircarda, a cardholder must have a compatible smartphone (iOS or Android).
When a virtual RIW card has been requested by the Primary Employer, the cardholder will receive a detailed email or SMS containing the registration number and PIN for Vircarda. Before the app can be used with the RIW System, the cardholder must first register on Vircarda.
For detailed instructions on how to download, register and manage a virtual RIW card, please refer to the following article How does a cardholder install the Vircarda App to manage their virtual RIW card?
The Vircarda app is available for both iPhone and Android and must be downloaded from the appropriate App Store. Please visit the RIW download page for more information.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/5100002992
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Send feedbackHow to reset your Vircarda App password
This article details how to reset your Vircarda App password, and troubleshooting tips should you encounter any issues with resetting.
This instruction applies to the following user roles:
- Rail Industry Worker (myRIW)
1 | After launching the app, you will be presented with two options:
 If you have a Vircarda account already, click on Login. If not, follow our instructions for registering a new Vircarda account. |
2 | On the login screen, click on Forgotten Password Or Email Address.  |
3 | On the Forgotten Password screen, enter your email address associated with your account. Click Submit.  If you have forgotten which email address you have used with your account, click on Forgotten Email Address to have the email address sent to the mobile phone number registered on your RIW profile.  If both of these details have changed, then be sure to update your mobile phone number or email address in myRIW, and then request the RIW Service Desk to unlink your virtual card from Vircarda and resend you a new virtual card request. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000054984
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