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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Shift Management - How are open shifts closed in the RIW System?
RIW cardholders are expected to swipe out of every shift worked on a site and should be encouraged to swipe out as part of their daily site exiting process. Ideally, cardholders should swipe out of a site the same way that were swiped in.
There may be instances where a cardholder cannot swipe out at a site due to a Kiosk not being available or the Access Controller having left the site.
This process is to provide guidance on automated system behaviour and how shifts may be closed for cardholders that have a swipe that is open from an outstanding previous shift, where working hour rules have been configured for a site.
PLEASE NOTE: It is industry best practice that all cardholders swipe out of every shift. Network Operators, Employers, Project Admins and Site Admins should encourage all site attendees to swipe in and out of sites to ensure a true record of shift length is recorded.This instruction applies to the following user roles:
- Advanced Project Admin
- Access Controller
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Rail Industry Worker (myRIW)
In all the scenarios below, any open shifts that are automatically closed will default to a 12 hour shift duration and the swipe event will have the Card Checker column recorded as automatic.Scenario 1 - Cardholder does not swipe out (shift is open) and then swipes into a site at a Kiosk
Where a cardholder has an open shift and swipes into a Kiosk on a subsequent shift, any previous shift that has not be signed out will automatically close and the cardholder will be swiped out from the previous shift. A 12 hour shift duration will be applied.
Scenario 2 - Cardholder does not swipe out (shift is open) and then swipes into a site with an Access Controller
Where a cardholder has an open shift and swipes in with an Access Controller on a subsequent shift, and then the Access Controller swipes out the cardholder on the current shift, any previous open shifts that have not be signed out will automatically close and the cardholder will be swiped out from all shifts. A 12 hour shift duration will be applied.
Scenario 3 - Muster List swipe out activity
An RIW System user from a Network Operator, Project or Site can produce a Muster List of all open shifts in the RIW System and can swipe out cardholders that have failed to sign out. A 12 hour shift duration will be applied. For more information about this, please refer to How does a company manage the Muster List?
Scenario 4 - Automatic sign out after 24 hours
An RIW System generated script is run each day that closes any open shifts that occurred greater than 24 hours ago, if the shift is still open. A 12 hour shift duration will be applied.
Scenario 5 - Automatic sign out after planned RIW System service interruption
An RIW System generated script is run after a planned service interruption that closes any open shifts that occurred 12 hours ago, if the shift is still open. A 12 hour shift duration will be applied.
Article Link:
https://support.riw.net.au/support/solutions/articles/51000172985
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Send feedbackHow to view swipe activity on a network, project, site or zone
This article details how to view swipe activity on a RIW controlled network, project, site or zone.
A swipe is a recorded event in the RIW System where a Rail Industry Worker or visitor presents a RIW card or visitor pass to swipe in or out of a RIW controlled site on the RIW App or Web Card Reader (Access Controller, Spot Checker or Self-Swipe), or a Kiosk.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click Swipes. |
3 | On the Swipes screen, use the search filters to refine the results you want to display. Click Search. You can filter by Rail Industry Worker, Job Role, Project, Site, Zone and Start/End Date and Time. By default, only swipes for active sites will display, but you can deselect this flag if required.
Once the search has been completed, you can further filter the results by Swipe Event. A swipe event is a type of recorded event, such as Swipe In, Swipe Out, Kiosk Swipe In, Spot Check etc. Refer to What are the different type of swipe events and deny reasons in the RIW System? for more information.
Once an event has been chosen from the Event drop down, click Filter. The table will update accordingly. You can sort each column by clicking on the column header, and you can drag and drop columns into a preferred order. You can also Export the list to a CSV file. |
4 | Below the data table you will also find a map view of the filtered swipe data.  If you adjust the search parameters or filters, you must click Search or Filter to refresh the map view. Interacting with the map by double clicking on a site will refresh the data table and display only that site data. |
5 | Depending on your view, the below window will display how many projects and sites are visible in the view, and how many swipe events have been recorded by individuals. It will also provide a heat map of when swipe activity occurred (note: this is in UTC time).  |
6 | You can toggle between a Map or Satellite view, fullscreen or tilt view, or use the zoom in or zoom out functions. |
The map view is also found on the muster list. For more information refer to How to use the muster list.
Article link:
https://support.riw.net.au/support/solutions/articles/51000029716
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Send feedbackHow can a company view the shift activity of a cardholder?
This article details how a company can view the shift activity of a cardholder.
Swipe in and swipe out data for a cardholder across a project and/or site provides shift information. A project and/or site must be identified before shift data can be displayed.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People
On the main dashboard, click on the Search for People shortcut.
Step 3: Search criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Highlight cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Access the Shift menu
Click on the Shift tab from the left hand side menu of the cardholders profile.
A project and/or site must be identified before shift data can be displayed. Click in the Project field and commence typing to reveal a drop down list of available projects, and then similarly for the Site field.
By default, shifts for the project and/or site selected during the last month is displayed, however, the date and time filters can be adjusted to change the period displayed. Click Search when complete.
Step 6: Swipes Menu - An alternative approach to access shift data
Shift data may also be accessed by going to the Swipes menu available from the tab menu. This provides the user with a number of ways to analyse the swipe and shift activity of cardholders, by toggling a number of filters such as network, project, site, zone, job role or date/time.
As per above, a project and/or site must be identified before shift data can be displayed. Click Search once the filters have been set.
When the results have been returned, click on the Shifts menu on the left hand side.
If a wide date range has been selected, use the horizontal scroll bar to view days which are off to the right of the screen. Hover over a shift period (indicated by a red block) to reveal details about the shift.
Step 7: Export results
Once the required selection is made, the report can be exported to a .CSV file by clicking on the Export button.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000149676
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Send feedbackWhat are the different types of swipe events and deny reasons in the RIW System?
This article details the different type of swipe events and deny reasons in the RIW System. Swipe events and their accompanying deny reason (where access is denied) is recorded against all swipe activity when a Rail Industry Worker presents their card to sign in or out of site, or when spot checked.
Swipe events and deny reasons can be viewed on on the Swipes tab in the RIW System, and can also be reported in custom reports.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Rail Industry Worker (myRIW)
- Access Controller
- Spot Checker
Swipe Events
| Swipe Event | Description | Possible Deny Reasons (recorded against the swipe event) |
|---|---|---|
| Access Denied - Manual | When a Rail Industry Worker is manually denied site access by an Access Controller on the RIW App or Web Card Reader. |
|
| Access Denied - System | When a Rail Industry Worker is automatically denied site access on the RIW App or Web Card Reader. |
|
| Automatic Access Denied | When a Rail Industry Worker is automatically denied site access on a Physical Access Control (PAC) device. |
|
| Automatic Swipe in | When a successful swipe in event is recorded on a Physical Access Control (PAC) device. | |
| Automatic Swipe Out | When a successful swipe out event is recorded on a Physical Access Control (PAC) device. | |
| Award Competency | When a competency is awarded to a Rail Industry Worker by an Access Controller in the RIW App or Web Card Reader. | |
| Award Competency Denied | When a competency is awarded to a Rail Industry Worker by an Access Controller in the RIW App or Web Card Reader, however the cardholder would otherwise be denied access to site as per automatic deny reasons. |
|
| Cardless Award Competency | When a competency is awarded to a Rail Industry Worker by an Access Controller using the Forgotten Card function in the RIW App or Web Card Reader. | |
| Cardless Spot Check | When a successful spot check event is recorded for a Rail Industry Worker by an Access Controller using the Forgotten Card function in the RIW App or Web Card Reader. | |
| Cardless Swipe In | When a successful swipe in event is recorded for a Rail Industry Worker by an Access Controller using the Forgotten card function in the RIW App or Web Card Reader. | |
| Cardless Swipe Out | When a successful swipe out event is recorded for a Rail Industry Worker by an Access Controller using the Forgotten card function in the RIW App or Web Card Reader. | |
| Kiosk Access Denied | When a Rail Industry Worker is automatically denied site entry when swiping in at a Kiosk. |
|
| Kiosk Cardless Swipe In | When a successful swipe in event is recorded for a Rail Industry Worker at a Kiosk using the Forgotten Card function. | |
| Kiosk Cardless Swipe Out | When a successful swipe out event is recorded for a Rail Industry Worker at a Kiosk using the Forgotten Card function. | |
| Kiosk Swipe in | When a successful swipe in event is recorded for a Rail Industry Worker at a Kiosk. | |
| Kiosk Swipe Out | When a successful swipe out event is recorded for a Rail Industry Worker at a Kiosk. | |
| Kiosk Visitor Access Denied | When a visitor is automatically denied site entry when swiping at a Kiosk. |
|
| Kiosk Visitor Swipe in | When a successful swipe in event is recorded for a visitor at a Kiosk. | |
| Kiosk Visitor Swipe Out | When a successful swipe out event is recorded for a visitor at a Kiosk. | |
| Muster List Swipe Out | When a muster list swipe out is performed by a Site Admin, Project Admin or Advanced Project Admin. | |
| Risk Assessed Swipe in | When an Access Controller performs a risk assessed swipe in on the RIW App or Web Card Reader where the Rail Industry Worker was initially denied access in excess of site working hour rules. | |
| Self Swipe In | When a Rail Industry Worker has successfully self-swiped in (where self-swipe is enabled) using the RIW App. | |
| Self Swipe Out | When a Rail Industry Worker has successfully self-swiped out (where self-swipe enabled) using the RIW App. | |
| Spot Check | When a Rail Industry Worker has been spot checked by an approved Spot Checker in the RIW App or Web Card Reader. | |
| Swipe in | When a successful swipe in event is recorded for a Rail Industry Worker by an Access Controller on the RIW App or Web Card Reader. | |
| Swipe Out | When a successful swipe out event is recorded for a Rail Industry Worker by an Access Controller on the RIW App or Web Card Reader. | |
| Team Swipe Out | When an Access Controller has swiped out their team in the RIW App or Web Card Reader. | |
| Visitor Access Denied - Manual | When visitor access is denied manually by an Access Controller on the RIW App or Web Card Reader |
|
| Visitor Access Denied - System | When visitor access is automatically denied on the RIW App or Web Card Reader. |
|
Visitor Muster List Swipe Out | When a muster list swipe out, which includes a visitor, is performed by a Site Admin, Project Admin or Advanced Project Admin. | |
| Visitor Spot Check | When a Visitor has been spot checked by an approved Spot Checker in the RIW App or Web Card Reader. | |
| Visitor Swipe in | When a successful swipe in event is recorded for a visitor by an Access Controller on the RIW App or Web Card Reader. | |
| Visitor Swipe Out | When a successful swipe in event is recorded for a Visitor by an Access Controller on the RIW App or Web Card Reader. | |
| Visitor Team Swipe Out | When an Access Controller has swiped out their team in the RIW App or Web Card Reader, and where the team included a visitor. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000311120
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