Who can issue an E-learning course to a cardholder?


All Employers can award E-learning courses to their primary, secondary or associated employees.  Please follow the instructions in the RIW Knowledge Centre article How does a company send an E-Learning request to cardholder?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029874




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How can I design or upload a new E-Learning course to the RIW platform?


If a company would like to design a new E-learning course, or upload a current and compatible E-Learning course (SCORM compliant), please fill in the Upload/Design E-Learning Course Service Request on the RIW website.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029875


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How does a company send an E-Learning request to cardholder?


Some competencies are available to be delivered as an E-Learning unit within the RIW System.  This article details how to send an E-Learning request to an RIW cardholder.


Note: Some E-Learning courses may be sent to non-RIW cardholders.  Please refer to our RIW Knowledge Centre article How does a company send an E-Learning request to non-RIW cardholder?



This instruction applies to the following RIW System User Roles:

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and log in using your credentials.


Step 2: E-Learning Tab

Click on the E-Learning tab from the top menu.


Step 3: Locate cardholder

Search for the cardholder you wish to allocate an E-Learning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.



Step 4: Populate selected people

Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.




Step 5: Issue E-Learning competency

Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field, or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.



Step 6: E-Learning issued confirmation

A confirmation screen will appear advising that the E-Learning request has been sent to the cardholder(s). Click OK when complete.



The cardholder will receive an email containing a link inviting them to complete the E-Learning course.


Step 7: Monitor E-Learning Requests

E-learning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.




VIDEO: E-Learning




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030099



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How does a company send an e-learning request to non-RIW cardholder?

This instruction is for companies who wish to enrol non-RIW cardholders into an e-learning course. This can be achieved via a Service Request initiated from the RIW website. 



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Employer Admin - Read Only
  • Helpdesk
  • Project Admin
  • Site Admin


Step 1: Complete Service Request

Go to https://www.riw.net.au/contact-us/request-a-service/ and choose E-Learning Request for Non RIW Cardholder from the drop down menu.



Step 2: Complete details

Complete the details on the service request form, noting all fields with an asterisk(*) are compulsory. Select the appropriate course from the Course Name drop down. Click Submit when complete.



Step 3: Email is sent to worker

Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System.  Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.



Step 4: Worker logs in

The non-RIW cardholder can now click on the provided link, which will take them to the e-learning platform. They can log in with the username and temporary password assigned in their activation email.  Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.



Step 5: Workers accesses E-Learning Preferences

The non-RIW cardholder will then be taken to their preferences.  Click on the Dashboard menu item to proceed.




Step 6: Worker chooses course

The screen will then surface all the available e-learning courses available to the non-RIW cardholder.  Click on the course folder to access the course.


Step 7: Worker commences course

Click on the course title to commence the course, or if required, view and download the course certificate once completed.




IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.


Step 8

To begin the course, click on the Enter button.


NOTE: You may be required to enable pop-up windows when clicking the Enter button.  To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au.  


Alternatively, you can opt to launch manually (if directed by your browser).


Step 9: Course is completed

Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.



Step 10: Obtain certificate

Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000074871


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Video - e-learning for Employer Administrators




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077427


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How does a cardholder login to an E-Learning course?


This article describes how a cardholder can access an E-Learning course, change their password and start the e-learning course.



This instruction applies to the following RIW System User Roles:

  • Helpdesk
  • myRIW User (i.e. RIW cardholder)


Step 1: Cardholder receives email

When a cardholder is enrolled in an E-learning course through the RIW System, the cardholder will receive an email requesting them to complete a course.


Use the link included in the email to locate the login page of the e-learning course.


Subject:  RIW E-learning platform: Course completion requested


Hi XXXXX,

You are required to complete the following e-learning course:
XXXXX

Please click the following link to access your course:
https://elearning.riw.net.au/course/view.xxxxxxx

Username: 20XXXXXX64
Temporary password: xxxxx_xxxxxxxx


Thank you,
RIW Administrator





Step 3: Login

Using the link to access the site provided on the email, use the Username and the Temporary Password to trigger a change of password.



Step 2: Change Password

Change the password and click the Save Changes button.



At the confirmation screen, click the Continue button.

Step 3: Start course

Click the link to start the course.  This is usually in the middle of the page.



Step 3: Conclusion

Complete the course and at the end, follow the instructions at the end of the course.



Step 3: Access your certificate

This will be on a separate screen.  Click on the Get your certificate button to generate an email to your nominated email address.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000175738




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How do I reset my e-learning password?


This article will assist you reset your e-learning password.



This instruction applies to the following RIW System User Roles: 

  • Helpdesk
  • myRIW User (i.e. RIW cardholder)
  • Non RIW Cardholder e-learning participant



Step 1: Go to the e-learning log in page

Go to https://elearning.riw.net.au/login/index.php .  Click on the Forgotten your username or password? link.



Step 2: Identify your user credentials

Either complete the Username field or the Email Address field and click the respective Search button.


NOTE: RIW Cardholders, your username is your RIW Number.  You can search by either your RIW Number or your email address.  Non RIW Cardholders, your username is your email address.  




Step 3: Confirmation message

The following message will appear.  Click on the Continue button.  This will take you to the main logon page.




If incorrect details are entered in Step 2 an email will not be received.


Step 4: Email

The following email message will be received if the correct information was submitted in Step 2.  Either click on the link or cut and paste it into your internet browser.



Step 5: Reset page

Take note of your Username (this is your RIW Number) and to reset the password, enter the new password in both fields and click the Save changes field.



Step 6: E-learning dashboard

Once the password has been reset, you will be taken to the main E-learning dashboard

.






RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000188054




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