Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
Who can issue an E-learning course to a cardholder?
Primary Employers can award E-learning courses to their primary employees. Secondary Employers cannot award e-Learning courses to cardholders.
If the secondary employer requires the cardholder to undertake an e-Learning course, the cardholder will need to request the Primary Employer to add/request it for them.
How can I design or upload a new E-Learning course to the RIW platform?
If a company would like to design a new E-learning course, or upload a current and compatible E-Learning course, please fill in the Upload/Design E-Learning Course Service Request on the RIW website.
How does a company send an E-Learning request to cardholder?
Some competencies are available to be delivered as an E-Learning unit within the RIW System. This article details how to send an E-Learning request to an RIW cardholder.
Note: Some E-Learning courses may be sent to non-RIW cardholders. Please refer to our RIW Knowledge Centre article How does a company send an E-Learning request to non-RIW cardholder?
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and log in using your credentials.
Step 2: E-Learning Tab
Click on the E-Learning tab from the top menu.
Step 3: Locate cardholder
Search for the cardholder you wish to allocate an E-Learning course to by entering their details in search fields and clicking Search. Leaving the search field blank will bring up the entire company workforce. The cardholder details will populate in the People section.
Step 4: Populate selected people
Add the cardholder or cardholders to the Selected People list by highlighting the cardholder name and clicking on the Add button. The cardholders name will appear in Selected People.
Step 5: Issue E-Learning competency
Once all cardholders have been added to the Selected People list, find the required competency to issue by starting to type the name of the competency in the Competency field, or by pressing spacebar to bring up a drop down list of available competencies. Choose the required competency and click on the Add button.
Step 6: E-Learning issued confirmation
A confirmation screen will appear advising that the E-Learning request has been sent to the cardholder(s). Click OK when complete.
The cardholder will receive an email containing a link inviting them to complete the E-Learning course.
Step 7: Monitor E-Learning Requests
E-learning requests can be monitored via the Requests tab on the left hand side menu. Use the search fields to filter the results, such as whether the course had been completed, or date of request etc.
RIW Knowledge Centre Article Link:
How does a company send an e-learning request to non-RIW cardholder?
This instruction is for companies who wish to enrol non-RIW cardholders into an e-learning course. This can be achieved via a Service Request initiated from the RIW website.
Go to https://www.riw.net.au/contact-us/request-a-service/ and choose E-Learning Request for Non RIW Cardholder from the drop down menu.
Complete the details on the service request form, noting all fields with an asterisk(*) are compulsory. Select the appropriate course from the Course Name drop down. Click Submit when complete.
Once the request has been submitted, a ticket will be raised with the RIW Service Desk, who will enrol the non-RIW cardholder into the RIW System. Once the non-RIW cardholder has been enrolled, the RIW System will send an email to the non-RIW cardholder with their login details.
The non-RIW cardholder can now click on the provided link, which will take them to the e-learning platform. They can log in with the username and temporary password assigned in their activation email. Once logged in, they will be immediately be prompted to set a new password by entering the current password (the default as per the activation email), and then the new password. Click Save changes when complete.
The non-RIW cardholder will then be taken to their preferences. Click on the Dashboard menu item to proceed.
The screen will then surface all the available e-learning courses available to the non-RIW cardholder. Click on the course folder to access the course.
Click on the course title to commence the course, or if required, view and download the course certificate once completed.
IMPORTANT: Certificates should be downloaded and stored somewhere for safe-keeping in the event a non-RIW cardholder becomes an RIW cardholder, at which time, the competency can be uploaded to the new cardholders profile in the RIW System.
To begin the course, click on the Enter button.
NOTE: You may be required to enable pop-up windows when clicking the Enter button. To enable this, click Options in your browser and then Allow pop-ups for elearning.riw.net.au. Alternatively, you can opt to launch manually (if directed by your browser).
Once the course has been completed, the non-RIW cardholder will be taken back to this screen. The Non-RIW Cardholder can download the certificate of completion by clicking on the Course Name with the Certificate Icon.
Click on the Get your Certificate button. Once clicked, a PDF will be opened with the Non-RIW Cardholder’s Certificate of Completion. This document can be downloaded directly to your desktop or nominated file location.