System Notifications : Rail Industry Worker Knowledge Centre

This article details how you can update your email communication preferences for receiving system notifications.

This instruction applies to the following user roles:

1	Go to https://app.riw.net.au and log in using your credentials.
2	Click on My Account > Communication Preferences.
3	On the Communication Preferences screen, you can toggle on/off the required notifications for Worker Subscriptions, Competency Expiries, Medical Expiries and Job Role Leave Dates and Validity. Use the slider to turn on an off as per below (note: when in the green position, the notification is switched on). Click Save when complete. For more information refer to What RIW System notifications will an RIW System User receive?
4	If you only want to receive notifications for a cohort of cardholders designated by a cost code, type the cost code into the cost code field and click the Add button. You can add multiple cost codes as required. If a cost code is no longer required, click Remove. Remember to click Save when complete. Communication preferences have now been saved.

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There are a number of notifications generated from the RIW System that are:

Periodic - when an item expires, such as a competency, rail health assessment or cardholder subscription.
Triggered - when an action performed in the RIW System requires a notification, such as an ID check status updates or competency rejections.

System notification preferences can be managed by RIW System users and cardholders by following the instructions in the below articles:

Worker (cardholder) annual RIW subscription expires, sent at 4 weeks, 1 week and day of expiry.
Competency expires, sent at 12 weeks, 4 weeks, 1 week and day of expiry.
Medical expires. sent at 12 weeks, 4 weeks, 1 week and day of expiry.
Job role leave date or invalid, sent on date the leave date was applied or became invalid.

Site contacts will receive system notifications as outlined in What notifications are sent to site contacts?
Network contacts will receive notification when a cardholder is denied access to a site on their network in excess of site working hour rules.

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