What is a National or Network block?


A National or Network block is a restriction that prevents a Rail Industry Worker (RIW) from working on a Network Operator’s rail network or multiple rail networks. 


This can be at two levels in the system:

  • At a National level, which impacts all projects, sites and zones on all RIW participating rail networks, or
  • At a Network level, which includes all projects, sites and zones on a specific RIW participating network only. 



National Block

When a block is placed on an individual at the RIW Program level, this will exclude them from working on all Network Operator rail networks. Examples of why a National block might be placed include fraud, or where a serious safety incident occurs and the Network Operator believes it should be escalated to the National Rail Industry Worker Governance Committee for consideration. These types of incidents would be categorised under the Rail Safety National Law as a Category A – Notifiable Occurrence.


In the RIW System, the following will occur when a National Block is placed on an RIW Cardholder:


National job role

BLOCKED

Network job role

BLOCKED

Employer job role

BLOCKED

National competency

BLOCKED

Network competency

BLOCKED

Employer based competencyBLOCKED

Project based competency

BLOCKED

Site based competency

BLOCKED

Zone based competency

BLOCKED

 

Below is an example of a how a job role in the RIW System will be noted with a national block.  All job roles will be blocked and as such, the job roles are invalid for swiping/accessing all RIW participating work sites nationally.



The RIW cardholder will be denied swipe access to all projects, sites and zones nationally.  In the RIW System, administrators will see a banner message Blocks exist for this person on the profile summary screen. 


If an Access Controller attempts to swipe the cardholder into a work site, they will receive a message advising that the block exists for this cardholder.  The Access Controller cannot override this block, thus not permit the cardholder on site.


In myRIW, the cardholder will receive a visual prompt that a block exists.


A video summary of how National Blocks work is available here.



Network Block

Network Operators reserve the right to remove and block any cardholder from their Network as a result of any type of breach, incident or accident, in accordance with their own rules and procedures. This could impact a cardholders ability to work in other Network Operator jurisdictions, depending on the severity of the breach, and/or the number of times a cardholder has been found to have been in breach.

Where a cardholder has been identified as contributory to an incident, this may result in a suspension or block of the cardholder from carrying out rail safety work.

When a block is placed by the Network Operator, the block only prevents the cardholder from working on the Network where the block was placed. Other Networks are responsible for assessing the risks of working with blocked cardholders, and may refuse the blocked cardholder entry to their Network/site until they can determine why the cardholder was previously blocked at the different network location.

A Network Block may be placed on a cardholders profile in the following situations:

  • Failure to comply with the Network Operator’s Drug and Alcohol Management Program; or 
  • Serious/Critical Safety Breach; or
  • Other valid reason as determined by the Network Operator.


These types of incidents are categorised under the Rail Safety National Law as a Category A – Notifiable Occurrence. For more information about notifiable occurrences, please visit the Office of the National Rail Safety Regulator website.


If a block has been placed on an RIW Cardholder's profile due to a failed Drug & Alcohol result, and a network has a remediation process and policy, this block can be removed by the specific network by the appropriate network representative.  Please refer to the following:  What is a block resulting from a medically recorded drug or alcohol failure?



In the RIW System, the following will occur when a Network Block is placed on an RIW Cardholder


National job role

VALID

Network job role (Blocked Network)

BLOCKED

Network job role (Non Blocked Networks)

VALID

Employer job role

VALID

National competency

VALID

Network competency (Blocked Network)

VALID

Network competency (Non Blocked Network)

VALID

Project based competency (Blocked Network)

BLOCKED

Project based competency (Non Blocked Network)

VALID

Site based competency (Blocked Network)

BLOCKED

Site based competency (Non Blocked Network)

VALID

Zone based competency (Blocked Network)

BLOCKED

Zone based competency (Non Blocked Network)

VALID


Below is an example of a how a job role in the RIW System will be noted with a network block.  This advises that the job role cannot be used to swipe/access a work site on the network that the job role is for.  In this example the cardholder will not be able to swipe/access any worksites under the Queensland Rail network.

Network blocks can be placed by a nominated representative of the Network Operator.  This representative is also authorised to remove a network block on their network.


The RIW Service Desk can place/remove a network block on receipt of an instruction from a nominated network operator representative.


The RIW Cardholder will be denied swipe access to the network sites.  In the RIW System, administrators will see a banner message Blocks exist for this person on the profile summary screen. 


Access Controllers will receive a message that a network block exists for the cardholder if attempting to swipe the cardholder onto a blocked network site.  The Access Controller cannot override the message to allow access to the blocked network site.


In myRIW, the cardholder will receive a visual prompt that a block exists.


A video summary of how Network Blocks work is available here.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029931


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Who can suspend a National or Network job role or competency?

Network Operators reserve the right to suspend, modify, reinstate, or cancel a cardholders authorisations, including their RIW card for any of the following reasons:

  • Any incident that results in the RIW demonstrating reckless act or legislative breach or
  • organisational breach;
  • The RIW is the subject of any action resulting from the Drug & Alcohol Testing;
  • Safe working breach;
  • Wherever a time-based remedial action is considered with a training/mentoring program to up-skill the RIW;
  • Competence and/or performance has, or may have, the potential to impact safety or is called into question;
  • The RIW is unable to meet competency requirements or re-certification is not granted;
  • Advice has been received that the RIW no longer meets the requirements of the national health standards; 
  • RIW has contravened a Fatigue Management Program; and/or
  • Other valid reason as determined by the Network Operator. 

Suspensions can be administered in two ways:

  • A job role suspension – this will prevent the RIW from undertaking work in the suspended job role, and 
  • A competence suspension – this will prevent a RIW from undertaking work in any role where the suspended competence is required.  

Depending on the outcome of an incident or re-certification assessment, a Network Operator may elect to suspend the RIW from their duties or downgrade their role or competency. Role and competence suspensions provide a Network Operator with an ability to prevent a RIW from working on their Network whilst still allowing the RIW to working on another Network Operators rail network.


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How can a cardholder dispute a block or suspension on their RIW profile?

Where a cardholder has a block and/or suspension on their RIW profile and believes this is incorrect, the following dispute resolution process can be followed.


Step 1

Draft an email with the subject "Block / Suspension Review Request", and in the body of your email outline your situation.


Step 2

  • For National blocks and / or National job role and competency suspensions, email the Australasian Railway Association on ara@ara.net.au.
  • For Network blocks and / or Network job role and competency suspensions, email the relevant Network Operator who placed the block or suspension.  You can find a list of Network Operator emails on our Network Operator Contact Page.
  • For Employer job role and competency suspensions, contact the Employer who placed the block or suspension.


The outcome of any dispute review is final.



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What is a competency or job role suspension?

A suspension is the temporary removal of a cardholders job role or competency. There are two types and levels of suspension:


Job role suspension is the temporary removal of a cardholders job role. 

  • National Role/Network Operator specific – suspended from specific work site/s in a specific capacity, or 
  • Employer based specific – suspended from a specific work site/s in a specific capacity.

 

Competency suspension is the temporary removal of a cardholders competency or unit of competence.

  • Network Operators can suspend/restore National and Network competencies, or
  • Premium Functionality Employer can suspend/restore Employer based competencies.
       

National and Network

National and Network suspensions can be placed for any of the following reasons:

  • Any incident that results in the cardholder demonstrating reckless act or legislative breach, or
  • Organisational breach;
  • The cardholder is the subject of any action resulting from Drug & Alcohol Testing;
  • Safe working breach;
  • Wherever a time-based remedial action is considered with a training/mentoring program to up-skill the cardholder;
  • Competence and/or performance has, or may have, the potential to impact safety or is called into question;
  • The cardholder is unable to meet competency requirements or re-certification is not granted;
  • Advice has been received that the cardholder no longer meets the requirements of the National Health Standards; 
  • Cardholder has contravened a Fatigue Management Program; and/or
  • Other valid reason as determined by the Network Operator. 


Only Network Operator Administrators and the RIW Service Desk have permission to lift and place the suspension of a National or Network job role or competency.


Employer

Premium Functionality Employers have the ability to create their own individual job roles and competencies to manage their workforce (refer to our articles How does a Premium Functionality Employer create an employer based job role? and How does a Premium Functionality Employer create an employer based competency?).


As such, Premium Functionality Employers reserve the right to suspend, modify or reinstate a Rail Industry Worker’s site specific role or competency.              


This could be placed for any of the following reasons:

  • Overstaying fatigue limits
  • Safe working breach
  • Rail Industry Worker is carrying out any work in an unsafe or unsatisfactory manner
  • Infringement of any safety rule or regulation
  • A person is performing work for which he/she is not suitably qualified
  • A person is guilty of misconduct
  • A person has a non-negative alcohol or drug result
  • It is considered that the person is unsuitable to work in the vicinity of railway tracks or any of the equipment associated therewith, including not holding the necessary certification or licences required
  • Other valid reason as determined by the owner of the employer job role or competency.


Note: If a Rail Industry Worker is involved in a serious safety breach (including drug and alcohol), or the Employer believes that the Rail Industry Worker should be blocked for other reasons, the Contractor in Charge or the Employer should notify the relevant Network Operator to request that a Network block be placed on the Rail Industry Worker. The Network Operator will then determine whether a Network block is required.

           


Related articles:


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What is a block resulting from a medically recorded drug or alcohol failure?

This functionality will become available from 16 September 2021.



Where a drug and alcohol (D&A) test is required as part of a rail safety worker health assessment, and where the D&A test comes back as confirmed positive (fail), the RIW System will automatically place a block on all networks for the cardholder.


NOTE: This instruction applies for blocks that are as a result of a confirmed positive D&A result as part of a rail safety worker health assessment.



Placement of the block

A block is immediately placed on the cardholder on all networks when the positive D&A result is uploaded by an AHP in the RIW System, or by the RIW Service Desk upon the receipt and processing of the rail safety worker health assessment. 


In the RIW System, the following block behaviours will occur when the restriction is placed on the cardholder:


National job role

VALID

Network job role

BLOCKED

Employer job role

VALID

National competency

VALID

Network competency

VALID

Project competency

BLOCKED

Site competency

BLOCKED

Zone competency

BLOCKED


Below is an example of a how a job role in the RIW System will display when a positive D&A result block has been applied. This advises that the job role cannot be used to swipe/access a work site on the network.

 


The RIW cardholder will be denied swipe access to work sites, nationally.  In the RIW System, users will see a banner message Blocks exist for this person on the profile summary screen. 


Access Controllers will receive a message that a network block exists for the cardholder if attempting to swipe the cardholder on to the work site.  The Access Controller cannot override the message to allow access to the blocked network site.


In myRIW, the cardholder will receive a visual prompt that a block exists.


Network management of failed D&A blocks

While these blocks are placed on each Network Operator nationally by system default, if any of the Network Operators have a rehabilitation mechanism or policy to support lifting the block on their Network, the Network Operator can lift the block for their Network only; meaning the block remains for all other Network Operators.


Authorised Network representatives have permission to lift a Network Block placed on a cardholder's profile. Alternatively, the authorised Network representative can contact the RIW Service Desk to lift the block on their network.


Even though the network block has been lifted for their network, RIW System Users will continue to see a banner message Blocks exist for this person on the profile summary screen. This represents the block still exists for other networks.


Access Controllers for the network that has lifted this block will receive a warning message that a network block exists for the cardholder when swiping on to a site. This is to advise that a block exists for other networks, however, will not deny access to the network where the block has been lifted.


In myRIW, the cardholder will receive a visual prompt that a block exists.


NOTE: At any future point, an AHP can record a negative D&A result (pass), however, this does not automatically lift any previously applied Network blocks, leaving this control to the relevant Network Operator.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029940



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What type of block is placed on a cardholder for a non-negative Breathalyser result?

A site block is automatically placed on a cardholders profile if the cardholder blows a non-negative result on a site associated Breathalyser device. 


Site blocks can only be removed by an Employer, Project or Site Administrator following the result of a second confirmatory test, and where the second confirmatory test records as negative.  If the second confirmatory test results in a confirmed positive, then a Network Operator block will be placed.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030139



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What is a site block?

Where a site has a Breathalyser Unit connected to the RIW System, a site block will be placed on the cardholder  where the initial breath test identifies a non-negative result which will prevent cardholder from being swiped onto site.

Immediately after the RIW System records the site block, an email is sent to the designated site contact informing them that a non-negative result has been recorded against the cardholder. The email serves as a trigger for the designated site contact to initiate a second confirmatory test, as per local requirements.

If the confirmatory test returns a negative result, the site block is removed from the cardholders profile and allows the cardholder  to be swiped onto site. If the confirmatory test comes back as confirmed positive, the designated site contact must notify the relevant Network Operator and a Network block is placed on the cardholder.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000034213



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How is a site block lifted following a non-negative breathalyser test?

As part of Breathalyser integration, a designated site contact will receive notifications via email and SMS for those individuals that have received a non-negative result from a breath test at the site. In addition to this, individuals who receive a non-negative result will have their card ‘site blocked’ until an Employer, Project or Site Admin lifts the block from the cardholder’s profile following a second confirmatory test. If the second confirmatory test results in a confirmed positive, then a Network Operator block will be placed.


Please ensure site requirements are followed in regards to secondary testing.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin
  • Employer Admin - No Payment
  • Project Admin
  • Site Admin


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your Employer Administrator or Project/Site Administrator credentials.


Step 2: Search for cardholder

On the Main Dashboard or from the People Tab, click on the Search for My People icon.


Search filters are available to refine the list of cardholders displayed, however, directly entering the cardholder details will refine the list displayed.  Click search, and when the appropriate profile is located, highlight the profile and click on the Edit button.


Step 3: Review block

Once the cardholders profile is surfaced, click on the Block option on the left-hand side menu.



Step 4: Lift block

Click on the block line item description then click Lift.  Add the Authorised Person’s name to lift the block and click Save.



The site block has now been removed.


RIW Knowledge Centre Link:

https://support.riw.net.au/support/solutions/articles/51000077563


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What are the RIW Program Rules regarding blocks and suspensions?


The RIW Program Rules provide RIW participant organisations and end users with greater understanding of the rules that govern the RIW Program.


For information regarding how blocks and suspensions are governed in the RIW Program, please refer to the RIW Program Rules for Blocks & Suspensions.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000120020


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How does a Network Operator suspend or lift the suspension of a job role?


It may be necessary for a Network Operator to suspend a job role which has been assigned to an RIW cardholder.  This article will detail how Network Operators can suspend and lift suspensions from job roles.



This instruction applies to the following RIW System User Roles:

  • Network Manager


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard



Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details.



Highlight the cardholder row and click on the Edit button to surface the cardholder's profile.



Step 4: Job Roles tab

Click on the Job Roles tab on the left hand menu of the cardholders profile to display the list of the job roles the cardholder hold.  The radio buttons Show Current Roles Only and Show Alcan be toggled before clicking Search.



Step 5: Suspend a Job Role

Highlight the job role from list and click on the Suspend button.




Step 6: Suspend Job Role dialogue box

Complete the fields in the Suspend Job Role dialogue box.




Add the name of the person who authorised the suspension and a Case Ref Number. Save the record and confirm the suspension when prompted.

 

The RIW cardholder’s record will now display a red cross in the Valid column and if the RIW System User hovers over the yellow triangle which is now visible, it states that the job role is suspended.



Step 6: Lifting the suspension of a Job Role

From Step 5, highlight the job role and click on the Lift Suspension button.



Step 7: Lift Job Role Suspension dialogue box

Complete the Lift Job Role Suspension dialogue box and click on the Save button.



Note: It is not possible for Network Operator Administrators to lift a suspension on an employer’s job role. A warning message to this effect will be displayed if the job role selected is an employer job role.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154045


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How does a Network Operator suspend or lift the suspension of a competency?


Occasionally, it may be necessary to suspend a RIW cardholder’s National competency.  Where the competency is a requirement of a job role, in the event the competency is suspended, the job role will also become invalid. 

 

In addition, if that competency is assigned as a requirement (for entry to a Network, Project or Site), suspending the competency would prohibit the RIW cardholder from accessing the network, project or site having this requirement.


When appropriate, a suspended National competency can be restored to a valid state. It is only possible to do this directly from the RIW cardholder’s record via the National Competencies tab.



This instruction applies to the following RIW System User Roles:

  • Network Manager


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut from the main dashboard



Step 3: Search Criteria

Enter criteria in the Search fields and click on the Search button to find the cardholder's details



Highlight the cardholder row and click on the Edit button to access the cardholder's profile.



Step 4: National Competencies tab

Click on the National Competencies tab located down the left hand side of the screen.



Step 5: Suspending a National Competency

From the Award Competency screen, click on the Suspend/Restore a Competency button




Step 6: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Suspend button against the competency to be suspended.



Step 7: Suspend/Restore a Competency dialogue box

The Suspend/Restore a Competency dialogue box will appear, and a Suspension Reason must be selected. Click the Save button.



The suspended competency will be displayed by clicking on the Show All radio button. In the example below, the RIW Rail Induction competency was suspended, and it now shows the suspension reason in the information column.



Step 8: Restoring a National Competency

To restore a suspended competency, click on the Suspend/Restore a Competency button.




Step 9: Suspend/Restore a Competency screen

From the Suspend/Restore a Competency screen, click on the Restore button against the competency to be restored.



The competency has now been restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154049


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How does a Network Operator place or lift a block on a cardholder?


A Network block on a cardholder can occur when there is a non-compliant event such as a drug and alcohol test failure or where there is any type of breach, incident or accident as per their Network rules and procedure.  Network Operators can place blocks manually and also lift current blocks.


Network Blocks can only be lifted by the Network Operator or by the RIW Service Desk, on the request of a Network.



This instruction applies to the following RIW System User Roles:

  • Network Manager
  • Network Manager - Read Only (view only access)


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Search for My People shortcut

Click on the Search for My People shortcut



Step 3: Search Criteria

Complete search criteria fields to find the cardholder and click the Search button.



Highlight the cardholder row and click on the Edit button.





Step 4: Blocks tab

Click the Blocks tab located on the left hand side of the cardholder profile screen.



Step 5: Blocks view

View current blocks in place.  To change the view, use the Search criteria and click on the Search button.






Step 6: Blocks view

To place a new block, click on the Block Person button.




Step 7: Block Person dialogue box

Complete the fields in the Block Person dialogue box.



Enter a Review Date, the name of the person who authorised the block and a Case Ref Number. Click Save.



The RIW cardholder will now have no authority to work on the selected Network(s) and an email will be automatically sent to the Employer(s) of the worker to this effect.



Step 8: Lifting a block

Follow the instructions to Step 5.  Where a block exists for a RIW cardholder, a Lift Block button will be available.



Step 9: Lift Block dialogue box

Complete the fields in the Lift Block dialogue box.




Type in the name of the person who authorised the block to be lifted.  Click on the Save button.

 

The RIW cardholder’s authority to work on the assigned Network is now restored.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154328





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How does a Network Operator view all current blocks applied to cardholders on their Network?


This article details how a Network Operator can view all current blocks applied to cardholders on their Network.



This instruction applies to the following RIW System User Roles:

  • Network Manager
  • Network Manager - Read Only


Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials. 


Step 2: Currently Blocked

Click on the Currently Blocked shortcut on the Main Dashboard.  Alternatively this can also be accessed by going to the People Tab and choosing the Current Blocks shortcut.




Step 3: Blocks listing

A list of the current blocks applied on the Network will appear.




Step 4: Search Criteria

The listing can be refined by the search criteria fields., such as block type, reason or RIW number.  Show current only or Show all can also be toggled. Once they have been set, click on the Search button



Step 5: Blocks Awaiting Review

Where a Review Date has been set for a block, when that date is reached, the blocked record can be found within the Awaiting Review tab.



Only a Network Operator or the RIW Service Desk have permission to lift Network blocks. Please refer to the RIW Knowledge Centre article How does a Network Operator place or lift a block on a cardholder?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000154343



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