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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
Who can suspend a National or Network job role or competency?
Network Operators reserve the right to suspend, modify, reinstate, or cancel a cardholders authorisations, including their RIW card for any of the following reasons:
- Any incident that results in the RIW demonstrating reckless act or legislative breach or
- organisational breach;
- The RIW is the subject of any action resulting from the Drug & Alcohol Testing;
- Safe working breach;
- Wherever a time-based remedial action is considered with a training/mentoring program to up-skill the RIW;
- Competence and/or performance has, or may have, the potential to impact safety or is called into question;
- The RIW is unable to meet competency requirements or re-certification is not granted;
- Advice has been received that the RIW no longer meets the requirements of the national health standards;
- RIW has contravened a Fatigue Management Program; and/or
- Other valid reason as determined by the Network Operator.
Suspensions can be administered in two ways:
- A job role suspension – this will prevent the RIW from undertaking work in the suspended job role, and
- A competence suspension – this will prevent a RIW from undertaking work in any role where the suspended competence is required.
Depending on the outcome of an incident or re-certification assessment, a Network Operator may elect to suspend the RIW from their duties or downgrade their role or competency. Role and competence suspensions provide a Network Operator with an ability to prevent a RIW from working on their Network whilst still allowing the RIW to working on another Network Operators rail network.
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Send feedbackHow is a site block lifted following a non-negative breathalyser test?
This article details how to remove a site block following a non-negative breathalyser (BrAC) test.
As part of Breathalyser integration, a designated site contact will receive a notification via email and SMS for individuals that have received a non-negative result from a breathalyser test conducted at site. In addition to this, Rail Industry Worker's who receive a non-negative result will have their card ‘site blocked’ until an Employer, Project or Site Admin lifts the block from the worker's profile following a second confirmatory test. If the second confirmatory test results in a confirmed positive, then a Network Operator block will be applied.
Please ensure site requirements are followed in regards to secondary and confirmatory testing.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin (where designated as the Contractor in Charge)
- Employer Admin - No Payment (where designated as the Contractor in Charge)
- Project Admin
- Site Admin
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Search for My People. On the People screen, use the search filters to locate the Rail Industry Worker and click Search. Once located, click on the worker's profile and Edit.  |
3 | Once the Rail Industry Worker profile is displayed, click on the Blocks option on the left-hand menu. All current blocks will display. Click on the block item you wish to remove, then Lift.
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4 | On the Lift Block screen, add the Authorised To Be Lifted By name to lift the block and click Save.
The site block has now been removed. Clicking on the Show All radio button and search will show the block has been lifted.
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Article link:
https://support.riw.net.au/support/solutions/articles/51000077563
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Send feedbackHow does a Network Operator suspend or lift the suspension of a job role?
It may be necessary for a Network Operator to suspend a job role which has been assigned to an RIW cardholder. This article will detail how Network Operators can suspend and lift suspensions from job roles.
This instruction applies to the following RIW System User Roles:
- Network Manager
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People shortcut
Click on the Search for My People shortcut from the main dashboard
Step 3: Search Criteria
Enter criteria in the Search fields and click on the Search button to find the cardholder's details.
Highlight the cardholder row and click on the Edit button to surface the cardholder's profile.
Step 4: Job Roles tab
Click on the Job Roles tab on the left hand menu of the cardholders profile to display the list of the job roles the cardholder hold. The radio buttons Show Current Roles Only and Show All can be toggled before clicking Search.
Step 5: Suspend a Job Role
Highlight the job role from list and click on the Suspend button.
Step 6: Suspend Job Role dialogue box
Complete the fields in the Suspend Job Role dialogue box.
Add the name of the person who authorised the suspension and a Case Ref Number. Save the record and confirm the suspension when prompted.
The RIW cardholder’s record will now display a red cross in the Valid column and if the RIW System User hovers over the yellow triangle which is now visible, it states that the job role is suspended.
Step 6: Lifting the suspension of a Job Role
From Step 5, highlight the job role and click on the Lift Suspension button.
Step 7: Lift Job Role Suspension dialogue box
Complete the Lift Job Role Suspension dialogue box and click on the Save button.
Note: It is not possible for Network Operator Administrators to lift a suspension on an employer’s job role. A warning message to this effect will be displayed if the job role selected is an employer job role.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000154045
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Send feedbackHow does a Network Operator suspend or lift the suspension of a competency?
Occasionally, it may be necessary to suspend a RIW cardholder’s National competency. Where the competency is a requirement of a job role, in the event the competency is suspended, the job role will also become invalid.
In addition, if that competency is assigned as a requirement (for entry to a Network, Project or Site), suspending the competency would prohibit the RIW cardholder from accessing the network, project or site having this requirement.
When appropriate, a suspended National competency can be restored to a valid state. It is only possible to do this directly from the RIW cardholder’s record via the National Competencies tab.
This instruction applies to the following RIW System User Roles:
- Network Manager
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People shortcut
Click on the Search for My People shortcut from the main dashboard
Step 3: Search Criteria
Enter criteria in the Search fields and click on the Search button to find the cardholder's details
Highlight the cardholder row and click on the Edit button to access the cardholder's profile.
Step 4: National Competencies tab
Click on the National Competencies tab located down the left hand side of the screen.
Step 5: Suspending a National Competency
From the Award Competency screen, click on the Suspend/Restore a Competency button
Step 6: Suspend/Restore a Competency screen
From the Suspend/Restore a Competency screen, click on the Suspend button against the competency to be suspended.
Step 7: Suspend/Restore a Competency dialogue box
The Suspend/Restore a Competency dialogue box will appear, and a Suspension Reason must be selected. Click the Save button.
The suspended competency will be displayed by clicking on the Show All radio button. In the example below, the RIW Rail Induction competency was suspended, and it now shows the suspension reason in the information column.
Step 8: Restoring a National Competency
To restore a suspended competency, click on the Suspend/Restore a Competency button.
Step 9: Suspend/Restore a Competency screen
From the Suspend/Restore a Competency screen, click on the Restore button against the competency to be restored.
The competency has now been restored.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000154049
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Send feedbackHow does a Network Operator place or lift a block on a cardholder?
A Network block on a cardholder can occur when there is a non-compliant event such as a drug and alcohol test failure or where there is any type of breach, incident or accident as per their Network rules and procedure. Network Operators can place blocks manually and also lift current blocks.
Network Blocks can only be lifted by the Network Operator or by the RIW Service Desk, on the request of a Network.
This instruction applies to the following RIW System User Roles:
- Network Manager
- Network Manager - Read Only (view only access)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People shortcut
Click on the Search for My People shortcut
Step 3: Search Criteria
Complete search criteria fields to find the cardholder and click the Search button.
Highlight the cardholder row and click on the Edit button.
Step 4: Blocks tab
Click the Blocks tab located on the left hand side of the cardholder profile screen.
Step 5: Blocks view
View current blocks in place. To change the view, use the Search criteria and click on the Search button.
Step 6: Blocks view
To place a new block, click on the Block Person button.
Step 7: Block Person dialogue box
Complete the fields in the Block Person dialogue box.
Enter a Review Date, the name of the person who authorised the block and a Case Ref Number. Click Save.
The RIW cardholder will now have no authority to work on the selected Network(s) and an email will be automatically sent to the Employer(s) of the worker to this effect.
Step 8: Lifting a block
Follow the instructions to Step 5. Where a block exists for a RIW cardholder, a Lift Block button will be available.
Step 9: Lift Block dialogue box
Complete the fields in the Lift Block dialogue box.
Type in the name of the person who authorised the block to be lifted. Click on the Save button.
The RIW cardholder’s authority to work on the assigned Network is now restored.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000154328
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Send feedbackHow does a Network Operator view all current blocks applied to cardholders on their Network?
This article details how a Network Operator can view all current blocks applied to cardholders on their Network.
This instruction applies to the following RIW System User Roles:
- Network Manager
- Network Manager - Read Only
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Currently Blocked
Click on the Currently Blocked shortcut on the Main Dashboard. Alternatively this can also be accessed by going to the People Tab and choosing the Current Blocks shortcut.
Step 3: Blocks listing
A list of the current blocks applied on the Network will appear.
Step 4: Search Criteria
The listing can be refined by the search criteria fields., such as block type, reason or RIW number. Show current only or Show all can also be toggled. Once they have been set, click on the Search button
Step 5: Blocks Awaiting Review
Where a Review Date has been set for a block, when that date is reached, the blocked record can be found within the Awaiting Review tab.
Only a Network Operator or the RIW Service Desk have permission to lift Network blocks. Please refer to the RIW Knowledge Centre article How does a Network Operator place or lift a block on a cardholder?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000154343
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