Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Video System Walkthrough - Registered Training Organisations
How does a RTO assign competencies to cardholders?
Go to https://app.riw.net.au and login using your RTO credentials.
Click on the Competencies tab and then the Assign Competencies to Multiple People shortcut. Alternatively you can access the same screen via the home screen and the Assign Competencies tab.
The following Add Competencies screen will display:
Enter the surname, RIW number and date of birth of the first cardholder to award the competency.
Note: the cardholders details must be entered correctly, else the record cannot be located. When located, their details will appear as per below
Click on the cardholders profile, and then click Add to add them to the Selected People panel on the left of the screen. Repeat the process for each cardholder to add the same competency to.
Note: If you wish to remove a cardholder from the Selected People panel, simply click the red x next to their name and the record will be removed.
Once all cardholders have been added to the list, you can now select the competency to be assigned to these selected cardholders. Firstly, choose whether a National, Employer or Network competency is to be added by clicking on the relevant tab. In the following example we will add a National competency.
If known, select the Category from the drop down box. If you do not know the category the competency falls under, leave this field to Show All. Next, start typing the name of the competency in the Competency field as shown above. The system will return matching competencies as you begin to type, allowing you to quickly find the correct one.
Select the required competency from the list presented and add an Award Date from the calendar. If the chosen competency has been defined as having a variable Expiry Date, this will also need to be added. Click Add to award the competency to the selected cardholders.
A confirmation popup will appear, confirming that the competency has been awarded successfully and to whom. If a competency requires mandatory evidence, a warning message will be displayed.
The message will advise that mandatory evidence is required for this competency. For each cardholder, click on the Select Files button and browse the computer to locate the appropriate evidence file for each cardholder.
Note: The maximum file size per piece of evidence is 10mb and only files with *.jpg *.jpeg *.pdf and *.png extensions are permissible.
When all the evidence has been located and uploaded, click the Finish button to upload the evidence files and assign the competency to these cardholders. A confirmation will be displayed confirming that the Competency has been awarded successfully and to whom.
Video: System Walkthrough for Registered Training Organisations
Under what circumstances can the ARA make a complaint to ASQA about an RTO?
To maintain the quality and integrity of the Rail Industry Worker Program, the Australasian Railway Association (ARA) reserves the right to make a complaint directly to Australian Skills Quality Authority (ASQA) about an RTO regarding:
- The quality of training and assessment services being delivered by ASQA-registered providers, and
- The marketing and advertising practices of registered training organisations (RTOs) and organisations claiming to be RTO’s.
How does an RTO add/edit/delete from their list of assignable competencies
This instruction details how to add, edit or delete an assignable competency to the RTO scope of delivery.
Go to https://app.riw.net.au and login using your RTO / Training Provider credentials.
To view which competencies are currently assigned to the RTO for delivery, click on the Assignable Competencies button on the homepage dashboard.
A list of competencies assigned to be delivered will be displayed.
To add, edit or delete competencies from this list, complete a Create/Edit/Delete Competencies (Network Operator, Employer Admin, RTO) Service Request on the RIW website at https://www.riw.net.au/contact-us/request-a-service/, detailing the particulars of the request.