Why do Rail Industry Workers need to be medically assessed?

The National Standard for Health Assessment of Rail Safety Workers underpins the system for monitoring the health of rail safety workers in Australia. The Standard was developed in consultation with industry, rail unions, rail safety regulators and health professionals to provide practical guidance for rail transport operators for managing the risks posed by the ill health of rail safety workers. 


Rail operators accredit doctors and other health professionals to perform the assessments. Accredited health professionals then carry out the assessments using the Standard.


All health assessments for rail safety workers are conducted in line with the current edition of the National Standard.


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How does a company upload a medical assessment to a cardholders profile?

Some Authorised Heath Professionals (AHP’s) can directly upload the medical assessment to the RIW cardholders profile in the RIW system.  A list of the AHP’s that offer direct upload can be found on the RIW website here.


If the AHP is not providing this service, companies can submit an Upload Medical Certificate Service Request on the RIW website. Please ensure all information is included, and that a scan of the medical assessment is attached.


Medical assessments are generally processed by the RIW Service Desk within 3 business days via this method.


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How does a company request a medical assessment be fast tracked in the RIW System?

This instruction demonstrates how to submit a medical certificate for fast track, which means it will be processed within 8 business hours.  The cost of this service is $55+GST, and can include the medical and up to 20 fast tracked competencies for the cardholder.


NOTE: Do not submit or pay for fast track competencies in the RIW system if a medical that requires fast track is also required.  


Step 1

Go to the RIW Service Request page at https://www.riw.net.au/contact-us/request-a-service/



Step 2

Drop down the Select a Request Category box and choose Fast Track Medical.


Step 3

Fill in the required details, noting that fields marked with an * must be filled in.



Please note this must only be used for one cardholder at a time. Each cardholder will require a new form to be completed.

If you also have competencies for this cardholder that you would like to have fast tracked as part of this request, please tick the box that you have competency verifications pending. The RIW Service Desk will action any competencies pending verification for this cardholder (limit is 20 including the medical).


To speed up the verifications process, please email the competency names that require fast track to medicals@riw.net.au


NOTE: Do not submit or pay for the competencies in the RIW system if you also have a medical that requires fast track.  Use the Service Request form only.


Step 4

Upload the Medical Assessment Certificate(s) by clicking on the Browse button to find the file(s) on your computer and click OK to upload.



You can select multiple documents for this cardholder if required. Any documents not relevant to the individual cardholder will be ignored.


Step 5

Once all the fields are completed and the document has been uploaded, click on the Buy Now button to proceed to the PayPal platform for payment.


Step 6

On arrival at the PayPal platform, you can proceed to log in if you already have an account, or you can continue to process the payment as a PayPal guest by directly paying with a credit card.



Step 7

If you elected to log in with your own PayPal profile, the following screen should already be populated with your details.  If not, then you will have to populate all the required fields with your payment details. 


Click on Pay now



Step 8

Once payment is complete, you will receive a PayPal confirmation email and be copied in to an automated email sent to the RIW Service Desk with your Service Request details. 


IMPORTANT! Please note that record of this transaction will NOT be available in the RIW system Payment History function. 


This Service Request is made outside of the system. 


Please maintain the email receipt as record of your purchase.


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How will employers be notified if a cardholder is deemed unfit for duty after a medical assessment?

If a cardholder is deemed unfit for duty or fails a drug and alcohol test after a medical assessment, the Primary Employer will be emailed with the medical update upon the results being loaded into the RIW System. 


Additionally, the outcome of all medicals will be visible to the Employer by viewing the cardholder profile in the system as soon as the data is uploaded by the Authorised Health Professional or RIW Service Desk.


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What happens with the cardholder subscription if the cardholder I want to employ fails their medical assessment?

When a company registers a brand new cardholder, a ‘basic’ profile containing the cardholders core details is created in the RIW System. At this stage, there is no requirement for a cardholder subscription payment to be made.


After the cardholders profile is created, the cardholder can undertake the required medical assessment through an Authorised Health Professional (AHP). 


Some Authorised Health Professionals (AHP’s) can directly upload the medical assessment to the RIW system. However, If not using this service, companies can submit an Upload Medical Certificate Service Request on the RIW website. Medical assessments are generally processed by the RIW Service Desk within 3 business days.


Naturally, if the cardholder fails the medical, the company can choose not to employ the cardholder and simply insert a ‘leave date’ for the cardholders employment. Once this occurs, the cardholders profile will be removed from the employer’s account.


After the new cardholder has passed the medical, the company can proceed with an ID check and then the cardholder subscription and card order as detailed in our article How does a company add a new cardholder to the RIW system?


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