What are the RIW Business Rules?

RIW Business Rules provide the minimum acceptance criteria for the verification of competence across RIW Program participants. This means that for every competency managed in the RIW System, a corresponding business rule is in place to provide guidance to industry on the competency acceptance requirements, expiry and upload requirements and acceptable and un-acceptable evidence examples.

The Business Rules can be accessed at https://businessrules.riw.net.au/support/solutions

Business Rules are categorised as:

  • National
  • Network
  • Principal Contractor

To search for a business rule, enter key words or the RIW System competency code into Business Rules Search, or use the category search (left hand side menu), to look for competencies categorised in National, Network or Principal Contractor.

Business Rules will also be accessible in the RIW System itself through a Business Rules BOT. Once logged in to the RIW System, you can access the Business Rules BOT by clicking on the logo below.

This logo will expand to the Business Rules BOT as show in the image below.  Similar to the Business Rules Centre, you can search for a business rule by entering key words into the Search for Answers field, or use the categories to drill down as required.

When a Business Rule is displayed, you can expand the window by clicking on the backwards/forwards arrow at the top of the screen, and you can scroll up and down to view content.

Clicking on the thumbs up and thumbs down icon provides feedback regarding the business rule.  If clicking thumbs down, you can leave your feedback or question, which raises a ticket automatically to the RIW Service Desk for action.

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What are the RIW Matrices and how were they developed?

An RIW Matrix is a table that is used to clearly demonstrate the competencies required to hold a particular role to work in the rail industry. 

The RIW Matrices can be found on the RIW website at https://www.riw.net.au/business-rules/network-operators/ 

The National Rail Industry Worker Governance Committee (NRIWGC) is continually working to standardise roles across the rail industry nationally.

In September 2018, the NRIWGC revised the National Matrices which outline the competencies required to hold specific roles. These updates were to improve and simplify the selection of roles and provide improved descriptions for users. In most cases the competency requirements for these roles have been rationalised.


The revised matrices provide further consistency and agreed minimum requirements across participating rail operators and will assist contractors working for multiple employers, operators or across multiple networks. There have been limited changes made to the competencies and roles within the previous matrix. The most significant change to be aware of is the new structure – the matrix has now been simplified and split out into four matrices. 

The following National Matrices are applicable to the RIW Program:

  • National Track and Civil Matrix
  • National Plant Matrix
  • National Trades Matrix
  • National Operator Roles Matrix

The requirements as outlined in these matrices have been agreed by the following rail operators in the NRIWGC:

  • Australian Rail Track Corporation (ARTC)
  • John Holland Group (Country Regional Network – CRN)
  • Metro Trains Melbourne (MTM)
  • Queensland Rail (QR)
  • Transport for NSW
  • V/Line


NOTE: Meeting the requirements for roles within the National Matrices does not automatically allow a cardholder access to the various Networks. It is important to check with the operator to determine the application of the National Matrices to the Network and if there are any other requirements a cardholder needs to meet before they can work on track.
Note: Some Network Operators do have additional matrices for working on their Network. Please refer to https://www.riw.net.au/business-rules/network-operators/ or check with the relevant Network Operator

For further information, please refer to the RIW Knowledge Centre Article How do I use an RIW Matrix or Matrices?

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How do I use an RIW Matrix or Matrices?

RIW Matrices can be found on the RIW website at https://www.riw.net.au/business-rules/network-operators/

Matrices are categorised as National or relevant to a Network.  Click on the relevant category on the left hand side.

The Matrices will then be available for download on the right hand side, categorised by subject.  In the example below, the four National Matrices are available (please refer to the RIW Knowledge Centre article What are the RIW Matrices and how were they developed? for more information).


Once the relevant Matrix has been opened, it will look similar to the following:


Step 1

Identify the role to be applied for and to have included on an RIW profile/card. If the role is not listed, choose the closest match or contact the Network Operator or Contractor to determine the correct job role required for site.


Step 2 

Follow the column down for the role selected to determine the competencies required to be compliant. Competencies are marked as either mandatory (M) or optional (O). Once the competencies have been identified which are required for the role, determine which competencies are already possessed and which ones will need to be obtained. For competencies already held, cross check the current qualifications against the role descriptors and currency requirements provided to ensure the qualifications are up to date.

In the example above, a Bricklayer - National will require:

  • Railway Medical Category 3 (Cat 3) Non-safety critical
  • Work safely in the construction industry (white card)
  • Certificate III in Bricklaying/Blocklaying
  • Safely Access the Rail Corridor


Step 3

For the competencies/qualifications already held, an RIW System User can upload the relevant documentation to the RIW System following the instructions outlined in the RIW Knowledge Centre article How does a company add a new competency to a cardholders profile?. If the cardholder needs to undertake further training to obtain further competencies for the role being applied for, they will need to contact a Registered Training Organisation (RTO) to find available training options.

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