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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
What breathalysers are available for integration with the RIW System?
The Rail Industry Worker (RIW) Program has partnered with Alcolizer Technology, leaders in the supply, service and calibration of high quality drug and alcohol testing equipment. The RIW Program now fully integrates with their self-testing units for automatic testing and recording direct to the RIW System.
To discuss options and pricing, please contact:
Alcolizer Technology
Ph 1300 789 908
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| Alcolizer Centurion Wall Mounted Unit | Alcolizer Wall Mount 4 | Alcolizer LE5 Handheld | Alcolizer HH4 Handheld |
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077583
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Send feedbackHow long does it take for information to be received from a Breathalyser device to the RIW System?
It will take approximately 20 seconds from when a Breathalyser result is read from a Breathalyser device to update records in the RIW System.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030138
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Send feedbackCan a cardholder use their virtual card when undertaking a test on a Breathalyser?
Currently virtual RIW cards will not register results to the cardholders profile on the RIW system. However, if a virtual card is scanned on the Breathalyser unit, it will enable the cardholder to conduct a breathalyser test which can be verified by the Access Controller at the time of testing. However, the result will not be recorded against the cardholders profile in the RIW system.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030143
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Send feedbackHow does a cardholder use a standalone Breathalyser unit?
This article details how a cardholder can use a standalone Breathalyser unit that is integrated with the RIW System.
This instruction applies to the following user roles:
- Access Controller
- Rail Industry Worker (myRIW)
1 | When you attend a site with a standalone Breathalyser unit, scan your RIW card on the QR code reader on the Breathalyser device. NOTE: Only physical RIW cards can be used. Virtual RIW cards are not accepted. |
2 | When prompted, blow into the Breathalyser device. The device will take about 20 seconds to upload the result into the RIW System. |
3 | Sign in to site with an Access Controller, who will confirm you meet site requirements. If a non-negative result is recorded, an automatic site block will be placed. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000030150
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Send feedbackWill a Breathalyser device work in offline mode?
A Breathalyser device will work in offline mode, however results won’t be pushed into the RIW System until communication is re-established. Therefore in the event of a non-negative result – no notifications would be sent out during the period of the network outage.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030151
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Send feedbackHow are breathalyser tests recorded in the RIW System?
This article details how breathalyser tests are recorded in the RIW System when a test is completed on an integrated standalone breathalyser unit or kiosk.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Medical Provider User
Breathalyser record on a cardholder's profile in the RIW System
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on the Search for My People shortcut on the main dashboard and locate the cardholder by filling in the cardholder details to narrow the search. Select the cardholder by highlighting their name and click Edit. |
3 | On the cardholder's profile, click on Breathalyser from the left-hand menu. All completed breathalyser records will display. Breathalyser test results are not displayed on this screen. Only a record that a test has been completed will display.  |
As a swipe event if a breathalyser non-negative test results in a deny reason
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Swipes and use the search criteria to narrow the search, either by searching for a particular cardholder, or a project or site. Click Search. |
3 | Use the Event drop down to filter to Kiosk Access Denied or Kiosk Visitor Access Denied. Click Filter to refresh the search. The Deny Reason column will display whether a BrAC Test Non-Negative has been logged as a swipe event.  |
For further information about reporting breathalyser records, please refer to How does a company report on Breathalyser test results in RIW?
Article link:
https://support.riw.net.au/support/solutions/articles/51000309872
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