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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
What breathalysers are available for integration with the RIW System?
The Rail Industry Worker (RIW) Program has partnered with Alcolizer Technology and Breathalyser Sales and Service, who are recognised as leaders in the supply, service and calibration of high quality drug and alcohol testing equipment. The RIW Program now fully integrates with their self-testing units for automatic testing and recording direct to the RIW System.
To discuss options and pricing, please contact the respective provider.
Alcolizer Technology
Ph 1300 789 908
 |  |  |  |
| Alcolizer Centurion Wall Mounted Unit | Alcolizer Wall Mount 4 | Alcolizer LE5 Handheld | Alcolizer HH4 Handheld |
Breathalyser Sales and Service
(02) 8338 1555
 |
| AlcoMeasure WM Live |
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077583
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Send feedbackHow does a company add a site contact for a Breathalyser device?
As part of Breathalyser integration, a designated site contact will receive notifications via email and SMS for those individuals that have received a non-negative result from a breath test at the site.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Site
Click on the Administration tab at the top of the screen, followed by the Site icon.
Step 3: Edit Site
Select the site and click Edit.
Step 4: Add site contact
Enter the Site Contact Email and Site Contact Mobile.
The site contact(s) will receive breathalyser results and all notifications in regards to the site.
Click Save when complete.
Site contacts have now been added.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029654
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Send feedbackHow long does it take for information to be received from a Breathalyser device to the RIW System?
It will take approximately 20 seconds from when a Breathalyser result is read from a Breathalyser device to update records in the RIW System.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030138
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Send feedbackCan a cardholder use their virtual card when undertaking a test on a Breathalyser?
Currently virtual RIW cards will not register results to the cardholders profile on the RIW system. However, if a virtual card is scanned on the Breathalyser unit, it will enable the cardholder to conduct a breathalyser test which can be verified by the Access Controller at the time of testing. However, the result will not be recorded against the cardholders profile in the RIW system.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030143
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Send feedbackWhat is the process for using a Breathalyser Unit?
Step 1
Cardholder enters site.
Step 2
Cardholder scans card on QR code reader.
Step 3
Cardholder blows into the Breathalyser device.
Step 4
Cardholder finds an Access Controller or Spot Checker to swipe in to site.
Step 5
Access Controller or Spot Checker scans card.
Step 6
Access Controller or Spot Checker confirms the cardholder meets site requirements (breathalyser test completed and meets minimum site and job competency requirements etc.)
Step 7
Access Controller or Spot Checker confirms swipe.
Step 8
Cardholder begins shift.
If a cardholder scans on to site first via an Access Controller or Spot Checker, no results would be visible on the cardholder profile upon swiping. Therefore, we recommend breathalyser tests are conducted prior to the cardholder swiping on to site via Access Controller or Spot Checker.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030150
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Send feedbackWill a Breathalyser device work in offline mode?
A Breathalyser device will work in offline mode, however results won’t be pushed into the RIW System until communication is re-established. Therefore in the event of a non-negative result – no notifications would be sent out during the period of the network outage.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030151
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Send feedbackAre there any guidelines on Breathalyser use and coronavirus (COVID-19)?
Breathalyser Sales & Service have released a guideline on how to maintain the AlcoMeasure Wall Mounted Unit. Please contact Breathalyser Sales & Service direct on (02) 8338 1555 if you have any further queries.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030153
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