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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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How can a company add another RIW System Administration User?
Administrators are individuals within a company or organisation who are required to use the RIW System. This instruction demonstrates how to add or remove RIW System user administrators.
Step 1
Go to https://app.riw.net.au and login using your credentials.
Step 2
Click on the My Account tab and select the Manage Colleague Logins shortcut on the dashboard.
Step 3
To add a new user, click on the Add button.
Step 4
On the Create a Colleague’s User Account screen, fill in the required information by choosing the appropriate User Role, and then entering the user’s first name, surname, email address and user name. Click save when complete.
The new user will receive an email to activate their account and set their password, granting them access to the RIW System.
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Send feedbackWhat user roles or permissions are there in the RIW system?
The permissions associated with what each user role can do is found in the RIW User Role Permission Matrix, and details around the system rules for each permission is found in the RIW System Rules.
In summary, the following user roles are available:
- Service Desk User
- Network Operator Administrator
- Network Operator Administrator - Read Only
- Employer Administrator
- Employer Administrator - No Payment
- Employer Administrator - Read Only
- Employer Administrator - Premium Functionality
- Employer Administrator - Premium Functionality - No Payment
- Employer Administrator - Premium Functionality - Read Only
- Advanced Project Administrator
- Project Administrator
- Site Administrator
- Authorised Health Professional
- Registered Training Organisation
- Assessor
- Access Controller
- Spot Checker
- Cardholder / myRIW
Related articles
- How can a company add another RIW system administration user?
- How does a cardholder create a myRIW profile?
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Send feedbackHow can a company delete an RIW System Administrator User?
RIW System Administrator Users are individuals within a company or organisation who are required to use the RIW system. This instruction demonstrates how to delete an RIW System Administrator User.
Notes:
- RIW System Administrator Users can only be deleted by current RIW System Administrator Users in the company. If your company RIW System Administrator User no longer works at your company, please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to have the RIW System Administrator User deleted.
- RIW System Administrator User profiles are not fully deleted from the RIW system, however will become inactive and locked out by following these instructions. To reinstate a previously deleted user, please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au.
Step 1
Go to https://app.riw.net.au and login using your credentials.
Step 2
Click on the My Account tab and select the Manage Colleague Logins shortcut on the dashboard.
Step 3
Find the RIW System Administrator User you wish to delete from the RIW system from the list provided, or use the Search field to refine the list. Once the user has been located, click on the record to highlight their details, and then click on the Delete button.
Confirm the deletion of the user on the pop-up by clicking OK.
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Send feedbackWhat if an RIW System Administration User goes on leave?
RIW System Administration Users have the ability to create additional users for their organisation, enabling coverage during annual leave etc.
For detailed instructions on how to a company can add administration users, please refer to the article How can a company add another RIW system administration user?
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Send feedbackI have forgotten my password. What do I do?
If you have forgotten your password, click on the Forgotten Password link available on the login page.
For the RIW system, the Forgotten Password link can be found as identified below, or by clicking on the following link:
https://app.riw.net.au/SkillSafe/Account/PasswordResetStep2. You must enter your username and email to proceed.
For myRIW, the Forgotten Password link can be found as identified below, or by clicking on the following link:
https://app.riw.net.au/MySkillGuard/Account/PasswordResetStep2. You must enter your RIW number and email to proceed.
Both systems will email you a link to reset your password. This must be done within 24 hours of the email being sent, as the link does expire. If this occurs, just use the Forgotten Password function again to resend another request.
After five attempts of incorrectly entering the wrong password, the RIW system and myRIW may lock the user out. If you receive this message, please contact the RIW Service Desk on 1300 101 682 or info@riw.net.au to unlock your account.
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