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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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My account is locked. What should I do?
After five unsuccessful attempts at logging into the RIW or myRIW Systems, a user will be locked out. This article details how to request an unlock of an RIW System User or myRIW account.
A Service Request is required to unlock a RIW account.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Medical Provider User
- myRIW User (i.e. RIW cardholder)
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
Step 1: Go to the RIW website
Go to https://www.riw.net.au/ and hover of the Contact Us tab located in the top right hand corner of the screen.
Step 2: Drop Down - Service Request
From the drop down, select the Service Request option.
Step 3: Request Category
From the Request Category drop down, select Other.
Step 4: Complete Service Request
Complete the Service Request including the wording LOCKED OUT ACCOUNT in the Message box.
Check the I'm not a robot tick box.
Step 5: Submit the Service Request
Click the Submit button.
A request will be raised with the RIW Service Desk who will contact the user by email to confirm their account has been unlocked.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000157612
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Send feedbackHow does an RIW System User change their own password?
Employer Administrators can change their own RIW System password through the My Account tab.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Assessor
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Medical Provider User
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
- Training Provider User
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: My Account tab
Click on the My Account tab which is on the top of the screen.
Step 3: Change Password shortcut
Click on the Change Password shortcut.
Step 4: Change Password Screen
Change Password screen which allows the logged on Administrator to change their password.
On the screen displayed, enter the current password in the Old Password field, and then add the New Password and Confirm Password fields.
Note: the password must be at least 10 characters long and contain at least 1 uppercase, 1 lowercase, 1 numeric character and 1 symbol character. Tick the I’m not a robot checkbox, follow the prompts and click Save
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152360
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Send feedbackHow to reset an RIW System User password
RIW System Users can assist colleagues by triggering the reset password process. This will send an email to a colleague with a link to reset their password.
This instruction applies to the following RIW System user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Helpdesk
- Network Manager
- Project Admin
- Site Admin
- Training Provider User
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: My Account tab
Click on the My Account tab which is on the top of the screen.
Step 3: Manage Colleague Logins shortcut
Click on the Manage Colleague Logins shortcut.
Step 4: Manage Colleague Logins listing
A list of all the company's users will appear. The selection can be narrowed by populating the Search field and clicking on the Search button.
Step 3: Resetting the password
Select the correct colleague by highlighting the row, then click on the Reset Password field. This will send an email to the administrator which will include a link to reset the password.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152371
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