Video - The RIW App (for Access Controlling & Spot Checking)




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RIW App for Access Controllers



An Access Controller is an individual in charge of swiping cardholders in and out of a work site. They can also check job roles and competencies to ensure site compliance, view work restrictions, as well as deny access to site.  This is done by scanning an RIW card using the RIW App via the QR code using the device camera, or Near Field Communication (NFC) by holding the card to the back of the device, where NFC is enabled on that device.  Alternatively, if a cardholder does not have their card available, the Forgotten Card Function can be used.


Note: an individual must be an RIW Cardholder and authorised as an Access Controller to use the RIW App, which is granted by their Primary Employer (refer to the RIW Knowledge Centre article How does a company assign an Access Controller or Spot Checker? for more information).



This instruction applies to the following RIW System User Roles: 

  • Access Controller


TABLE OF CONTENTS


Download the RIW App

  • If using an iPhone, download the RIW App from the Apple iTunes Store here.  
  • If using an Android phone, download the RIW App from the Google Play Store here.  


Access Controller Authentication

When the RIW App is opened for the first time, the Access Controller must scan their own card to start using the RIW App. 


 

If a virtual RIW card is loaded on the Access Controllers device, then tap on Use Vircarda.  If a virtual RIW card is successfully loaded on the device, the Access Controller will automatically be taken to the Authenticate App screen (refer below).


If no virtual RIW card is available, then tap Scan your Card. By default the RIW App will open the camera to read the QR Code.  If so, present the card and the QR code will be read automatically. 



Alternatively, tap Contactless and hold the RIW card to the back of the device (if NFC is enabled on the device) to scan the card. This can take a few seconds to read.



To ensure access to cardholder data is secured, an Access Controller will then need to request an authentication code via email or SMS the first time they log into the RIW App.  The Access Controller can select which method they prefer to receive the notification; Email or SMS by switching the toggle and tapping Send.  An authentication code will be automatically sent to the contact details registered on the Access Controllers myRIW account.  If an Access Controller needs to update their contact details prior to authentication, please click on Update Details or refer to the RIW Knowledge Centre article How can a cardholder update their contact details in myRIW?

 

The authentication code will be sent to the Access Controller using their preferred method.  Enter the six-digit code into the Enter Code field and tap OK.


After the code has been entered, the Access Controller can select the Network they are working on from the drop down menu.


Then select the relevant Project, Site and/or Zone (as advised by your Employer, Contractor in Charge or Network). 



Once the requirements have been set, tap Proceed.




How to start a team and swipe out a team

To start a new team, tap on the Start Team icon.


To start a team, the Access Controller must first be swiped into the site.  The Access Controllers card details will appear.  Tap Proceed to continue.


Tap Confirm Swipe after you have confirmed the Employer you are working for and the job role you will be performing. 


By default, the corresponding Network Operator job role will be displayed at the top of the list.  If no job role is selected, the valid Network Operator job role will apply.  If no valid Network Operator job role is held by the Access Controller, then the role will be left blank.


The Access Controller can then start to add cardholders to their team by tapping Scan Card, and either using the camera to scan the QR code (default) or choosing Contactless to read the card using NFC (on an enabled device).

Once the card has been scanned, the cardholders profile will appear. Review the cardholders profile to ensure the correct job role and competencies are held by the cardholder by swiping across the menus on the top of the screen. The Access Controller should check all tabs before progressing.


To swipe in in the cardholder, select the Employer (refer to 1 in the below screenshot) the cardholder is working for from the drop down menu (if applicable) and the Job Role the cardholder will predominately be performing from the drop down menu.  


By default, the corresponding Network Operator job role will be displayed at the top of the list.  If no job role is selected, the valid Network Operator job role will apply.  If no valid Network Operator job role is held, then the role will be left blank.


After you have confirmed that the cardholder holds the correct prerequisites and you feel they are fit for duty, tap Confirm swipe (refer to 2 in the screenshot below).

Deny swipe can also be used if the cardholder does not hold the correct competencies or is not fit for duty. See Deny / Restricted Access below for more information on denying swipes.


The Team will now begin to form.  To add another cardholder, follow the directions above by clicking on Scan Card.


To swipe out an individual from a site, select Current Team from the home screen.


Select the cardholder from the team you wish to swipe out and select Swipe Out of Site.


As an alternative to swipe ALL cardholders out of site, go back to the main screen and tap on Current Team to list all cardholders, then tap on Swipe Out All From Site.


To log out, tap on the three dots in the top right hand corner of the screen and tap Logout.  Tap OK to exit.



IMPORTANT: This step is critical at the end of every shift to ensure the Access Controller is completely removed from the site and can then start a completely new team on the next login.




Changing location of the workgroup

To change the location that the Access Controller is performing Access Controller functionality, the Access Controller will need to swipe out all members of the current location (using the instructions above) before selecting Location.



Select the new Project, Site and/or Zone from the drop down menu, and then Proceed to continue.



Cardholders will then need to be swiped into the new Team and location as per the instructions above.



Checking job roles, competencies and information of a cardholder

To view a cardholders profile (including your own) click on Start Team and then select the cardholders profile you wish to view. You can tap on the headings or swipe across the screen.


To view the cardholders profile information, select the Card tab at the top of the screen.



To view the cardholders valid job roles, select the Job Roles tab at the top of the screen.



To view the cardholders valid competencies such as National, Network, Employer, Project, Site or Zone, tap on the relevant Competencies tab at the top of the screen.




Deny / Restricted Access - Site requirements

If a site competency requirement has been set and the cardholder does not meet the site requirements, then the cardholder cannot be granted access to a site or project.  The RIW App will not allow access and the only option for the Access Controller is to select Deny Swipe or OK depending the device that you are using (Apple or Android).


In the event that the Access Controller deems that the cardholder is not fit for duty, they can deny the swipe.


To deny a swipe into a site or project, select Deny Swipe. From the drop down tab, select a reason that best defines why the cardholder has been denied access.



Deny / Restricted Access - Outside Working Hours

If working hour rules have been set for the site (refer to the RIW Knowledge Centre article How does a company configure site working hours rules?), and the cardholder does not meet these requirements, then the cardholder will be automatically denied access to the site with the following warning:


Working Hour Rules include maximum working hours over a defined period, minimum rest period between shifts and maximum mid-shift break.  If a site has working hour rules applied, then a cardholder may be denied access if their recorded swipe history exceeds the applied rules.



By default the RIW App will not allow access if working hour rules have been exceeded. The Access Controller can Deny Swipe, preventing the worker from accessing site, or Override Denied Swipe to allow the cardholder site access.  Before overriding the denied swipe, the Access Controller should undertake a risk assessment to determine if the cardholder is truly fatigued (as per the site requirements), or whether a case of forgetting to swipe out from a previous site is involved.  

 

The RIW System will record a "Risk Assessed Swipe In" event where an override option is chosen.



Cardholder blocks

If a cardholder holds a National Block on their profile, their profile will immediately flag the cardholder as blocked. This person cannot be granted access


If a cardholder holds a Network Block on their profile, and the Network they are trying to access isn’t the network where the block was placed, the Access Controller may permit them entry only if the non-blocked Network permits it.  


IMPORTANT: The Access Controller must check with the relevant Network Operator prior to permitting entry for cardholders with blocks on their profile.




How to award competencies

To award a competency to a cardholder, select Award Competencies on the Main Menu. The Access Controller may only award a competency that is permitted to be awarded via the RIW App. 


These competencies are usually Project, Site based or Toolbox Talks.



Select the Category that the competency sits in from the drop down box. Select Proceed.


Select the Competency from the drop down list. Select Proceed.


Scan the RIW card of the cardholder by using any of the methods described earlier.

Tap Award where no evidence is required to be loaded (see next step if evidence is required).

Select Add Evidence if evidence is required to support the competency award. The RIW App will then give the Access Controller access to their camera to upload a photo of the evidence.  Such evidence could include a pre-start, site induction , toolbox delivery record etc. After the evidence has been added click Award.


The competency is now awarded.  Continue to add competencies to other cardholders in your team by repeating these steps.



Perform a Spot Check as an Access Controller

To conduct a spot check on a cardholder (which means you can check a cardholders details, yet not swipe them into a site), tap the Spot Check icon from the main screen.

Scan the cardholders card using any of the processes described earlier. 

Once the card has been scanned, read the details held about the cardholder.


The Access Controller can view information such as the cardholders swipe in history, and other details by working through the tabs on the top menu.




Forgotten Card Function

If a cardholder has forgotten their card, an Access Controller is still able to read their profile by selecting Forgotten Card.


Enter the required fields; Surname, first initial and ether the Date Of Birth or RIW Number.

 

After entering the details select Find.


Select the cardholders profile and read the required details by swiping as described earlier.




More Options

By tapping on the 3 dots in the top right corner of the RIW App, additional options will be presented.

  • Show card - displays the Access Controllers RIW card.
  • Swipe history - displays the swipe history of every swipe that has been completed as an Access Controller, including their own swipe history.  If the Access Controller taps on the Delete Swipes option from this screen, it will delete the swipe history from their device only.  Swipe history is always maintained in the RIW System.
  • Competency requirements  - allows an Access Controller too view project and site based competency and job role requirements for the Project and Site location the Access Controller is currently swiped into.
  • About the app - provides the version number of the RIW App.
  • Log out - swipes out the Access Controller out of the site, and logs them entirely out of the RIW App.  It is important for an Access Controller to log out at the end of their shift to ensure they can start a completely new team when they recommence work.



            

    


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031507




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RIW App for Spot Checkers




A Spot Checker is an individual with permission to “check cards” of other cardholders, view the job roles, competencies and any work restrictions.  This is done by scanning an RIW card using the RIW App via the QR code using the device camera, or Near Field Communication (NFC) by holding the card to the back of the device, where NFC is enabled on that device. Alternatively, if a cardholder does not have their card available, the Forgotten Card Function can be used.



Note: an individual must be  authorised as an Access Controller to use the RIW App, which is granted by their Primary Employer (refer to the RIW Knowledge Centre article How does a company assign an Access Controller or Spot Checker? for more information).




This instruction applies to the following RIW System User Roles: 

  • Spot Checker


TABLE OF CONTENTS


Download the RIW App

  • If using an iPhone, download the RIW App from the Apple iTunes Store here.  
  • If using an Android phone, download the RIW App from the Google Play Store here.  


Spot Checker Authentication

When the RIW App is opened for the first time, the Spot Checker must scan their own card to start using the RIW App. 


 

If a virtual RIW card is loaded on the Spot Checkers device, then tap on Use Vircarda.  If a virtual RIW card is successfully loaded on the device, the Spot Checker will automatically be taken to the Authenticate App screen (refer below).


If no virtual RIW card is available, then tap Scan your Card. By default the RIW App will open the camera to read the QR Code.  If so, present the card and the QR code will be read automatically.  Alternatively, tap Contactless and hold the RIW card to the back of the device (if NFC is enabled) to scan the card.



To ensure access to cardholder data is secured, a Spot Checker will then need to request an authentication code via email or SMS the first time they log into the RIW App.  The Spot Checker can select which method they prefer to receive the notification; Email or SMS by switching the toggle and tapping Send.  An authentication code will be automatically sent to the contact details registered on the Spot Checkers myRIW account.  If the Spot Checker needs to update their contact details prior to authentication, please click on Update Details or refer to the RIW Knowledge Centre article How can a cardholder update their contact details in myRIW?

 

The authentication code will be sent to the Spot Checker using their preferred method.  Enter the six-digit code into the Enter Code field and tap OK.


After the code has been entered, the Spot Checker  can select the Network they are working on from the drop down menu.


Then select the relevant Project, Site and/or Zone (as advised by your Employer, Contractor in Charge or Network). 



Once the requirements have been set, tap Proceed.



Perform a Spot Check

To conduct a spot check on a cardholder, select the Spot Check icon from the main screen.



Tap Scan Card to read the cardholders card.   



By default the RIW App will open the camera to read the QR Code.  If so, present the card and the QR code will be read automatically.  

Alternatively, tap Contactless and hold the RIW card to the back of the device (if NFC is enabled on the device) to scan the card. This can take a few seconds to read.

The Spot Checker can also select a Job Role to verify when undertaking the spot check. If the Spot Checker does not wish to verify a role, they can choose Proceed to skip this step.


If the Spot Checker wishes to verify a job role, click in the Job Role field and a list of available job roles will appear at the bottom of the screen. Scroll through the list to choose the job role for verification, and tap Done when chosen.  Tap Proceed to continue.


Note: When a job role is chosen, the selected job role is recorded against the swipe information for the cardholder in the RIW System, which can be reported on by RIW System Users as required.



At a glance the Spot Checker can now review the cardholders profile to check their details, whether their status is blocked, the validity of job roles and competencies etc.  Scroll through the menu items on the top of the screen to surface these results.



Forgotten Card Function

If a cardholder has forgotten their card, the Spot Checker is still able to read their profile by selecting Forgotten Card.


Enter the required fields; Surname, first initial and ether the Date Of Birth or RIW Number.

 

After entering the details select Find.


Select the cardholders profile and read the required details by swiping as described earlier.



How to change location

To change the location where the spot check is being performed, select the Location icon.



Select the new Project, Site and/or Zone from the drop down menu, and then Proceed to continue.




Cardholder blocks

If a cardholder holds a National Block on their profile, their profile will immediately flag the cardholder as blocked. This cardholder should not have been granted access to site.


If a cardholder holds a Network Block on their profile and are on that particular Network, then the cardholder should not have been granted access to site.


If the cardholder holds a Network Block on their profile and the Network they are on is not the network where the block was placed, then they can be granted access to site, if permitted by the Access Controller.



IMPORTANT: The Spot Checker should check with the relevant Network Operator for more information.



More Options

By tapping on the 3 dots in the top right corner of the RIW App, additional options will be presented.

  • Show card - displays the Spot Checkers RIW card.
  • Swipe history - displays the swipe history of every swipe that has been completed as an Spot Checker, including their own swipe history.  If the Spot Checker taps on the Delete Swipes option from this screen, it will delete the swipe history from their device only.  Swipe history is always maintained in the RIW System.
  • Competency requirements  - displays the competency requirements for the Network, Project or Site location that was selected when the Spot Checker logged into the RIW App.
  • About the app - provides the version number of the RIW App.
  • Log out - swipes out the Spot Checker out of the site, and logs them entirely out of the RIW App.  


 


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031597



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How does a company assign an Access Controller or Spot Checker?


The article details how a company can assign the role of Access Controlling or Spot Checking to an RIW cardholder.


An Access Controller is the term given to the person in charge of swiping cardholders in and out of a worksite. They can also check the roles and competencies of cardholders to ensure compliance, and view any work restrictions, as well as deny access to site. 


A Spot Checker is an individual with the permission to check cards of other cardholders, view their roles, competencies and any work restrictions.  


Note: These roles can only be assigned by the Primary Employer of the cardholder.



This instruction applies to the following RIW System User Roles: 

  • Advanced Project Admin
  • Employer Admin 
  • Employer Admin - No Payment


Step 1: Log into the RIW System

Go to https://app.riw.net.au and login using your credentials.


Step 2: Search for cardholder

Click on the People tab or the Search for My People shortcut on the main dashboard.


Step 3:  Select cardholder

Enter a search field or leave blank to bring up the entire workforce by clicking Search. Select the cardholder by highlighting their name and clicking on the Edit button



Step 4: Go to Status Options

Click on the Status Options tab on the left hand side menu of the cardholders profile. Tick the Access Controller or Spot Checker box as required, then click Save.  


To remove this status from a cardholder, just remove the tick and click Save.



The cardholder will then be able to log into the RIW App, PC Card Reader or Web Card Reader with their RIW card and use the Access Controller or Spot Checker functionality.


For further guidance, please refer to the related articles:



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030060


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What is an Access Controller?


An Access Controller is the term given to the person who is responsible for swiping in/out cardholders at a worksite. They can also check job roles and competencies to ensure site compliance, view work restrictions, as well as deny access to site. This is done by scanning a rail industry cardholder card using the RIW App.  


An Access Controller could be for example, but not limited to; the Track Force Protection Coordinator, Protection Officer or the Site Supervisor.


Related articles:



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000031580



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Can anyone perform a spot check without being a RIW cardholder?


No.  Spot Checkers and Access Controllers must be RIW cardholders in order to check RIW cards. 


For more information, please refer to the RIW Knowledge Centre article How does a company assign an Access Controller or Spot Checker?



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030156



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If a cardholder is having trouble accessing a site with their RIW card, what might be the problem?


There could be a number of reasons why a cardholder cannot access a site using their RIW card. 


  • The cardholder may not have a Primary Employer or a current subscription.  Both of these are required for an RIW card to be active.
  • The cardholder may be missing a required job role or competency. Please check that all required job roles or competencies on the RIW profile are valid. Employer Administrators can view RIW cardholder profiles via the RIW system. RIW cardholders can view their profile via their myRIW account.
  • The cardholder could be missing a site specific job role or competency required for that particular site. Please check with the Network Operator or Contractor in Charge for specific site requirements.
  • The RIW cardholder may have a site, National or Network block placed on their profile.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029864



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Are cardholders automatically associated by swiping onto a site?


When a cardholder swipes into a site they become "linked" to the Network and the Contractor in Charge of the assigned project / site. 


This linkage exists until the cardholder swipes onto another Project and/or Network. 


View only and minimal functionality exists for linked cardholders. If ongoing visibility is required, an association request should be requested from the cardholder.  Please refer to our RIW Knowledge Centre article How does a company send an association request to a cardholder? 



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030129



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What does the manual swipe limit exceeded mean on the RIW App?


RIW cardholders have a maximum allowance of 10 times in which they can use the forgotten card function when swiping in to site with an Access Controller. This may occur when a cardholder is unable to present their physical or virtual RIW card to the Access Controller.  This allowance is reset every 12 months.


If the maximum allowance is exceeded, then the following message will appear on the Access Controllers RIW App when attempting to use the forgotten card function.



RIW cardholders should be encouraged to carry their physical RIW card or to install their virtual RIW card on their smart device.



NOTE: There is a 14 day grace period after a RIW card is first created for a cardholder, during which any number of cardless swipes can be performed. This will ensure a cardholder can access site while waiting for their card to be manufactured and posted. After 14 days, the counter commences for 10 uses.



If a cardholder has lost their card, please refer them to:


If a cardholder would like to install a virtual RIW card, please refer them to:


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000047847



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How does a site know that a RIW cardholder is competent to perform a job role?

When arriving at a site, an Access Controller can swipe the physical or virtual RIW card of a cardholder using the RIW App on their mobile device. 


The RIW App will display the valid job roles and competencies contained on the RIW cardholders profile.


For more information, please refer to the RIW Knowledge Centre article RIW App for Access Controllers and RIW App for Spot Checkers.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000030897



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What are the minimum system requirements to use the RIW App?


To use the RIW App on the following devices, you will require:

  • Android device: Android 5 and above, 4G/3G/Wi-Fi & rear facing autofocus camera
  • Apple iPhones or iPads: iOS 9.0 and above, 4G/3G/Wi-Fi & rear facing autofocus camera


The RIW App can be downloaded from the relevant app store here.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000119989


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RIW card reading options in areas of poor connectivity


Access Controllers or Spot Checkers may work in areas of poor connectivity where using the RIW App (connected to the internet) may not be possible. In this case, there are a range of approaches to read cards as follows:


PC Card Reader

These plug into a desktop PC and tend to be used in offices, site huts or depots. These do require internet connectivity, however, they can also read cards using Near Rield Communication (NFC), and sync the smartcard with the latest copy of the cardholders record. This approach works well when card checks are done in a depot location before work groups heading out for the shift.


Muster somewhere with internet connectivity using the RIW App 

Many users, if expecting to work at least part of the shift in connectivity “black spots” can muster somewhere with internet connectivity. The card checker swipes in each worker’s card using the RIW App on their mobile phone – physical or virtual cards (both are equally fine).


If the team then move to an area where there is no internet connectivity, any of the swiped in workers’ cards can be re-accessed simply by scanning the the card again (this works for both physical and virtual cards). This retrieves the cardholder record from the app’s cache. It also confirms to the card checker WHEN the record was last synched with the RIW database. 


Any card checks being performed offline are still logged in the RIW App, and when internet connectivity is re-established, these checks and swipes get transferred to the main RIW database.


A similar approach can be done by scanning into the RIW App the QR code on the worker’s card image on the main RIW system (if logged in to the main application) to collect the crew that is expected to start work. This can work well if the card checker will meet their crew in an area without internet connectivity and KNOWS who will be in their team. They can then swipe in the workers in an area of no internet connectivity using the cached records to enable this.

 

Using the RIW App offline

Near-field Communication (NFC) is the technology you use for all sorts of payments using your phone etc.


RIW cards are SMART – they have an encrypted, contactless chip stored within the plastic – so they can be securely authenticated and read using the RIW App. If the card checker’s phone has NFC (and almost ALL do), the phone can be turned into a Smartcard reader using NFC. This reads the data securely directly from the card chip. This does not need any internet connectivity - so you can check people’s physical smartcards using NFC anywhere. Therefore no mustering is required.


However this will not work with virtual cards as they do not have a chip.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000120927



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What methods can be used to swipe cardholders and visitors into site?

There are five methods that can be used to swipe / read a physical or virtual RIW card or visitor pass:


RIW App (Android or iOS) 

The RIW App enables Access Controllers and Spot Checkers to manage the workforce on site. Functions include the ability to check cardholders into site, start teams, view job roles and competencies, as well as awarding competencies such as tool box talks etc. The RIW App can be downloaded from the relevant App store



PC Card Reader 

A PC Card Reader can be purchased and used as a plug-in device to the USB port of any computer or laptop. This hardware allows for the scanning of cards using a smartcard reader instead of an in-built camera for QR codes. The PC Card Reader application can be accessed from the RIW login page via the PC Card Reader link at the bottom of the screenor directly at https://app.riw.net.au/Sync/Account/LogOn/ . PC Card Reader software must be installed on the device. For more information please view the setup and installation guide or refer to the RIW Knowledge Centre Article How to use the PC Card Reader.


Web Card Reader

The Web Card Reader provides a modern and flexible addition to the RIW App and PC Card Reader.  It allows an Access Controller or Spot Checker to login and swipe visitor and cardholder cards, select and award competencies (including pending competencies) and perform spot checks. A Spot Checker can also log in, with competency and swipe functionality disabled. Team features as seen in the Android and iOS apps are not available.


The web card reader runs in a browser. It is accessed via the Web Card Reader link on the RIW login screen at https://app.riw.net.au/. An active and stable internet connection must be available to use this application. For more information please refer to our RIW Knowledge Centre Article How to use the Web Card Reader.



PAC Reader (i.e. turnstiles and boom gates) 

On some sites, a Physical Access Control (PAC) Reader may be used as part of enabling cardholders to be checked/swiped upon entering a turnstile or physical barrier. A PAC reader can be used as access control on sites and has the ability to be configured using the Project/Site Requirements. The PAC reader requires constant internet connection and power to maintain consistency when cardholders swipe in/out of turnstiles/physical barriers.

Configuration is required and an installation guide is available for sites looking to use this option. Please contact the RIW Service Desk for more information.


Kiosk or Tablet 

The RIW System also integrates with RIW enabled Kiosks and Tablets for automated self-swiping of cardholders (no requirement for an Access Controller to physically swipe cardholders or visitors into site).  For more information about this, please refer to our RIW Knowledge Centre on Kiosks & Tablets.




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000150258



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Using the RIW App during RIW System service interruptions or when offline


If the RIW System is undergoing a scheduled service interruption, or where the Access Controller or Spot Checker does not have internet connectivity, the RIW App, in certain circumstance, may still be used to check RIW cards.


RIW cards have an encrypted, contactless chip stored within the plastic, which can be securely authenticated and read by the RIW App using near-field communication technology (NFC), which essentially is a smart card reader.


If the card checker’s phone has NFC (and almost ALL do), the phone can read data directly from the RIW card chip. This does not need any internet connectivity - so you can check a cardholder RIW card using NFC anywhere.  When internet connectivity or the RIW System is restored,  data is synced back to the RIW System.


IMPORTANT: Using the RIW App in offline mode or during RIW System service interruptions will NOT work with RIW virtual cards, as they do not have a smart chip.


IMPORTANT: The data held on an RIW card smart chip is updated when the RIW card was last used (i.e. swiped in) by the RIW App.  When a card is swiped, it both reads and writes data to the chip.



For more information on how to use NFC on a smart device, please refer to the RIW Knowledge Centre articles RIW App for Access Controllers and RIW App for Spot Checkers.



RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000177940


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