If a cardholder is having trouble accessing a site with their RIW card, what might be the problem?


There could be a number of reasons why a cardholder cannot access a site using their RIW card. 


  • The cardholder may not have a Primary Employer or a current subscription.  Both of these are required for an RIW card to be active.


  • The cardholder may be missing a required job role or competency. Please check that all required job roles or competencies on the RIW profile are valid, and have been uploaded to the correct competencies required by for the job role/s. Employer Administrators can view RIW cardholder profiles via the RIW system. RIW cardholders can view their profile via their myRIW account.


  • The cardholder could be missing a site specific job role or competency required for that particular site. Please check with the Network Operator or Contractor in Charge for specific site requirements.


  • The RIW cardholder may have a site, National or Network block placed on their profile. Please contact the relevant Network Operator or Contractor in Charge for assistance in this matter.


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000029864


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