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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
What is a job role?
A job role is a particular task that a Rail Industry Worker can demonstrate they have the competency to perform in the rail industry.
A job role usually contains a number of competency, rail health (medical) assessment, drug or alcohol test pass, or additional medical information requirements which have been determined by the National Rail Industry Worker Matrices Committee, Network Operators, Principal Contractors, Premium Functionality Employers and subject matter experts.
Job roles are detailed in the applicable RIW Matrix. For more information, please refer to What are the RIW Matrices and how were they developed?
Job roles can be added to a Rail Industry Worker profile to demonstrate a worker is competent to perform a role. If a worker does not have the required job role, they may not be permitted to work on a site in that capacity. Job roles can be categorised as National, Network or Employer.
- National – a job role that is nationally recognised, such as Around the Track Personnel.
- Network – a job role that is specific to a network, such as MTM- Handsignaller, ARTC – Track Force Protection Coordinator or V/Line – Operator.
- Employer – a job role that is specific to a Premium Functionality Employer. Employer-based job roles can only be created and assigned by Premium Functionality Employers.
To fulfil the requirements of a job role, a cardholder must be able to demonstrate they hold the correct competencies, requirements, such as a rail health (medical) assessment or drug/alcohol test pass, or that the job role has had an assessment performed by an approved Assessor.
Article Link:
https://support.riw.net.au/support/solutions/articles/51000299256
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Send feedbackVideo - Assigning and suspending job roles
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000077428
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Send feedbackVideo - How to search for people to fulfil a job role
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000034495
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Send feedbackWhat job roles will a cardholder require to access a site?
The requirements to enter a site will depend on the Network a cardholder is accessing, and the requirements of the Contractor in Charge if applicable. It is advised that Employers and/or cardholders check with the individual Network and/or Contractor in Charge to determine the required job roles and/or competencies required for site entry.
You can find the contact details of all Network Operators on the RIW website here, and a list of Contractors In Charge and their Project sites here.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029863
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Send feedbackHow does a company add a new job role to a cardholders profile?
This article details how a company can add a job role to an RIW cardholders profile.
Note: To add a job role to multiple people simultaneously, please refer to the RIW Knowledge Centre article How can a company add job roles to multiple people?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
Click on the People tab or the Search For My People shortcut on the main dashboard.
Step 3: Enter search details
Enter cardholder details into the search field or leave blank and click on search to bring up the workforce. Select the cardholder you wish to allocate a role to by highlighting their name and clicking on the Edit button.
Step 4: Add job role
Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu, and then click the add button to add a new job role.
Step 5: Assign job role
On the Assign Job Role pop-up, begin typing in the job role field and a drop down list of available job roles will appear. You must also enter a start date.
NOTE: Employer job roles can only be created an assigned by Premium Functionality Employers.
Step 6: View missing or invalid competencies
Once a job role has been selected, it will list the competencies associated with the job role. If the cardholder is missing any of the required competencies, a pop-up box will ask whether you wish to cancel the job role pending attainment of the required competencies. Or you may choose to allocate the job role anyway, enabling the cardholder to work towards fulfilling the job role. Using the example below, the National - Around the track personnel was selected and it shows the missing competencies in the right hand side of the red box.
Competencies in red are missing competencies, and competencies in amber are invalid, i.e.. expired or not verified.
To add a missing competency, just double click on the entry to be taken to the Add Competencies screen. Please refer to the article How does a company add a new competency to a cardholders profile? for more information.
VIDEO: Assigning / Suspending Job Roles
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029639
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Send feedbackHow can a company add job roles to multiple people?
This article details how a company can add job roles to more than one cardholder simultaneously. This function is also known as a bulk award.
Note: Job roles can only be awarded to a cardholder where the cardholder has a primary, secondary or approved associated relationship with the company. It cannot be used for cardholders who are associated via a swipe relationship.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Add Job Roles to Multiple People shortcut
From the Main Dashboard, click on the Job Roles menu and then Add Job Role to Multiple People shortcut.
Step 3: Search for cardholders
Complete the search criteria fields to find the cardholders individually, or click on Search (with no fields entered) and the entire workforce will be surfaced.
Using more search criteria will narrow down the search and return fewer, more relevant results.
Step 4: Choose cardholders
From the search results, highlight a cardholder and click the Add button. The cardholder's details will then appear in the Selected People box.
Repeat this step until all the cardholders that are to be awarded the job role appear in the Selected People box.
Step 5: Job Role
Select the job role type tab for the job role to be added, either Job Roles or Employer Job Roles.
Step 6: Select job role and start date
Start to type the name of the job role in the Job Role field to provide a list of available options to choose from. Select the required job role, and then a Start Date to apply this to the selected people.
When the job role information has been completed, click on the Add button.
Step 7: Confirmation
A confirmation Result screen will display, advising the job role has been successfully assigned to the cardholders. Click Ok to confirm.
The job role has now been applied to the cardholders.
Note: Please remember that while a job role can be added to a cardholder profile, a cardholder must also hold the current competencies that fulfil the requirements of the job role. To check whether a cardholder meets the requirements of the job role, please refer to the RIW Knowledge Centre article How does a company check if a cardholder is missing competencies to fulfil a job role
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000167425
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Send feedbackHow does a company search for a cardholder suitable for a job role?
This article describes how you can search for a cardholder that has a relationship with your organisation that will be suitable for a specific job role. This allows RIW System Users to interrogate the competencies and experience that is already within their organisation.
This instruction applies to the following RIW System User Roles:
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
Step 1: Login into the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People Suitable for a Job Role
Click on the People tab and then the Search for People Suitable For a Job Role shortcut.
Step 3: Set search criteria
On the Search for People Suitable for Job Role screen, use the search criteria to search for cardholders in the RIW System who have competencies matching or close to those required for a particular job role. Start typing the name of the required job role in the Job Role field and this will present a drop down list of configured job roles.
You can then define the Min Competency Gap Size (minimum) and Max Competency Gap Size (maximum). If either of these are set to 0 (zero), then only perfect job role matches will be returned. For example, you could set the minimum competency gap as 0, and the maximum competency gap as 2. The results would then return all cardholders who hold an exact match, and then cardholders who have up to one or two competency gaps missing to fulfill the job role.
You can also specify those who Currently Holds Role, or those that MUST hold a particular Competency (start typing in the competency box to surface a list of competencies).
The last search toggle is cardholder Relationship; Primary, Secondary or Associated.
Once all search fields have been filled, click on the Search button.
Step 4: Interrogate search results
The search results will then be displayed, which can be adjusted as required by toggling the fields and clicking Search again. In the below example, a number of cardholders were surfaced identifying competency gap matches of 1, and the competencies that will be required to fulfill the job role.
The table displays cardholder details, the competency gap size, if they currently hold the role, valid competencies, missing or invalid competencies, and primary/secondary/associated company name. RIW System Users can drag and drop the columns to reorder them as required.
Step 5: Export Results
Note: searches across large number of cardholders, or against job roles with a large number of competency groups, may need to be performed in the background using the Export option.
If the results need to be exported for further interrogation, click on the Export button. The report will run in the background and be emailed to the logged in RIW System User.
VIDEO: How to search for people to fulfill a job role
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030063
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Send feedbackHow does a company check if a cardholder is missing competencies to fulfil a job role
This article details how a company can check whether a cardholder is missing the required competencies to fulfil a job role.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
Click on the People tab or the Search For My People shortcut on the main dashboard.
Step 3: Enter search details
Enter cardholder details into the search field or leave blank and click on search to bring up the workforce. Select the cardholder you wish to allocate a role to by highlighting their name and clicking on the Edit button.
Step 4: View job roles
Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu.
Step 5: View missing or invalid competencies
Once a job role has been selected, it will list the competencies associated with the job role.
Items in red show competencies which are entirely missing. Items in amber are invalid competencies, which means either the competency has expired or it has been rejected during verification.
Using the example below, the National - Around the track personnel was selected and it shows the invalid competencies in the right hand side of the red box.
To add a missing competency, just double click on the entry to be taken to the Add Competencies screen.
Please refer to the RIW Knowledge Centre article How does a company add a new competency to a cardholders profile? for more information.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000167442
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Send feedbackHow does a company set a leave date on a job role?
This article details how a company can set a leave date on a job role for a Rail Industry Worker in the RIW System.
A leave date can be applied to a job role when the role is no longer required by the Rail Industry Worker. Leave dates can be applied to primary, secondary and associated cardholders.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Helpdesk
1 | Go to https://app.riw.net.au and login using your credentials. |
2 | Click on Search for My People. Use the search filters to locate the Rail Industry Worker and click Search. Once located, click on the worker's profile and Edit.  |
3 | On the Rail Industry Worker's profile, click on Job Roles or Employer Job Roles from the left-hand menu. Highlight the job role you wish to apply the leave date, and then click Edit.  |
4 | On the Edit Job Role pop-up box, enter the Leave Date and click Save.  The leave date will now be applied. |
5 | If the job role is current and the leave date is a date in the past, the applied leave date can be verified by clicking on the Show All radio button and clicking Search. The job role will still show as not valid (i.e. it has a cross in the valid column). If a future leave date has been applied, then the job role will remain valid until the specified leave date. An RIW System notification will also be sent to the cardholder and the employer that a leave date has been applied and the job role will become invalid. If the job role is not valid at the time of setting the leave date, an extra confirmation box will display asking to confirm whether to continue updating the job role. Click Confirm.
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Article link:
https://support.riw.net.au/support/solutions/articles/51000163950
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Send feedbackHow does a company submit or resubmit a job role for assessment?
This article details how a job role can be submitted, and resubmitted if rejected, for assessment by a qualified Assessor.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Helpdesk
Step 1: Log into the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for cardholder
Select the People tab, then click the Search for my People icon.
Step 3: Select cardholder
Select the cardholders profile by highlighting their name and selecting the Edit button.
Step 4: Go to job roles
Once in the cardholders profile, select the job roles tab and then Add to add a new job role to the cardholders profile. For more detailed steps please refer to the article How does a company add a new job role to a cardholders profile?.
Step 5: Add job role
Fill in the job role field by starting to type in the job role name, and then select an option from the drop down menu. Enter a start date and a leave date if applicable. Click Save.
Step 6: Ensure cardholder has the required competencies to fulfil the job role
Ensure the cardholder has the correct competencies to fulfil the job role. For detailed steps refer to the article How does a company add a new competency to a cardholders profile?.
Step 7: Submit job role for assessment
Highlight the job role to be assessed and click Submit for Assessment.
Step 8: Select Assessor
Select an Assessor by clicking on the white field. This will display the Select Assessors screen.
Step 9: Search for Assessor
To search for an assessor, enter the RIW number, first name or surname of the required Assessor in the relevant field(s), or leave all the fields blank and select Search.
Note: Only Assessors who have been assigned to assess the selected job role by the RIW Service Desk will be available for selection.
Step 10: Choose Assessor
Highlight the chosen assessor and choose Select.
Step 11: Send for Assessment
Click Save. An email will be sent to the Assessor alerting them of the pending assessment.
Step 12: Monitor job role assessments
From the home page, Employer Administrators will be able to monitor the status of pending job roles sent for assessment.
By clicking on Job Role Assessments monitor pending, approved and rejected job role assessments.
Step 13: Monitor rejected assessments
If a job role was rejected by an Assessor, view the rejection notes before resubmitting for assessment. To view the assessment notes, highlight the cardholder name and click View Assessment Notes.
After reviewing the assessment notes and correcting the rejection reason, a job role may be resubmitted for assessment in the same way as the original submission. The same Assessor can be selected, or another one chosen during the search process.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000030462
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Send feedbackHow does a company cancel a job role assessment?
This article details how a company can cancel a job role submitted for assessment, where it is still pending assessment. For example, the assessment may need to be cancelled where an Assessor is not available, so it can be sent to another Assessor.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for People
On the main dashboard, click on the Search for People shortcut.
Step 3: Search Criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Highlight cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Job Roles tab
From the tabs on the left hand side menu on the cardholders profile, select Job Roles.
Step 6: Highlight the Job Role
Highlight the job role name which is pending assessment.
Step 7: Cancel Assessment
Click on the Cancel Assessment button and then the OK button. The job role assessment has now been cancelled
Step 8: Submit the job role for assessment
Once cancelled, the job role can be submitted for assessment again. Please follow the directions in the RIW Knowledge Centre article How does a company submit a job role for assessment?
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000146711
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Send feedbackWhat is an employer job role?
The functionality of employer job roles is only available to companies that are a Premium Functionality Employer. These employers have the ability to create, edit and manipulate employer job roles for their own company. For more information, please view the RIW Knowledge Centre article How does a Premium Functionality Employer add or edit an employer-based job role in the RIW System?
Other companies can only view employer job roles assigned to their cardholders by Premium Functionality Employers as a primary, secondary or associated employer.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000147158
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Send feedbackHow to check job role validity and key expiry dates
This article details how to check job role components and key expiry dates that contribute to job role validity for a Rail Industry Worker.
The validity of a job role is dependent on a Rail Industry Worker having the appropriate and current competencies, rail health (medical) assessment, additional medical information item, or drug & alcohol assessment. If a job role is invalid, it can prevent the Rail Industry Worker being able to successfully swipe on to site.
NOTE: The next key expiry date can only be accessed for Rail Industry Workers who have an employment or association relationship with your company.
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
- Project Admin
- Site Admin
1 | Go to https://app.riw.net.au and log in using your credentials. |
2 | Click on Search For My People on the main dashboard. |
3 | Enter the Rail Industry Worker details in the search field or leave blank and click on search to bring up the workforce. Select the worker by highlighting their name and clicking on Edit.
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4 | On the Rail Industry Worker's profile, click Job Roles or Employer Job Roles.
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5 | The job role will display all the components that make up the role and their validity, denoted with a tick or a cross. The Next Key Expiry date for the job role is displayed in the right hand column of the table, showing when the role will next become invalid. To view more information regarding the Next Key Expiry Date, click on the row and then More info .
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6 | The Job Role pop-up will provided more information on the specifics of the job role. The Next Key Expiry Date will display the associated Next Key Expiry Item, which allows a company to take the required action to maintain the validity of the job role. In the example below, the medical will next expire to make the job role invalid.
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To undertake a more thorough analysis of job role validity for your workforce, consider running the Next Key Expiry Report For Valid Job Roles report.
Article link:
https://support.riw.net.au/support/solutions/articles/51000218524
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Send feedbackHow to request a new National or Network job role is added to the RIW System?
This article details how to request a new National or Network job role is added to the RIW System.
Premium Functionality Employers can create their own employer job roles direct in the RIW System. Refer to How does a Premium Functionality Employer add or edit an employer job role?
This instruction applies to the following user roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Network Manager
- Network Manager - Read Only
1 | Go to https://www.riw.net.au/contact-us/request-a-service/ by selecting category & sub-category mentioned in the below screenshot:  |
2 | On the Job Role Management service request, fill in the required details, noting items marked with an asterisk (*) are mandatory. Click Send to submit your request. |
3 | The RIW Service Desk will action the request within 3 business days, however, the request may need to be escalated to the National Rail Industry Worker Matrices Committee for consideration. |
Article link:
https://support.riw.net.au/support/solutions/articles/51000318634
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Send feedbackMy RIW Administrator has reuploaded evidence into my existing job role and now the role is invalid. What should I do?
Once any piece of competency evidence has been reuploaded into a valid 'assessable' job role, the role will become invalid until the role has been reassessed. To resolve this one of your company's RIW Administrators will need to submit the role for assessment. Refer to Job Role Management to do so.
Please note: A worker can monitor their job roles and competencies via myRIW.
Article link:
https://support.riw.net.au/support/solutions/articles/51000346055
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