Video - How to search for people to fulfil a job role



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What job roles will a cardholder require to access a site?

The requirements to enter a site will depend on the Network a cardholder is accessing, and the requirements of the Contractor in Charge if applicable. It is advised that Employers and/or cardholders check with the individual Network and/or Contractor in Charge to determine the required job roles and/or competencies required for site entry. 


You can find the contact details of all Network Operators on the RIW website here, and a list of Contractors In Charge and their Project sites here.



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Video - Assigning and suspending job roles for Employers



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How does a company add a new job role to a cardholders profile?


Step 1

Go to https://app.riw.net.au and login using your credentials.


Step 2

Click on the People tab or the Search For My People shortcut on the main dashboard.


Step 3

Enter cardholder details into the search field or leave blank and click on search to bring up the workforce.  Select the cardholder you wish to allocate a role to by highlighting their name and clicking on the Edit button.



Step 4

Once the cardholder profile appears, click on the Job Roles tab on the left hand side menu, and then click the add button to add a new job role.


Step 5

On the Assign Job Role pop-up, begin typing in the job role field and a drop down list of available job roles will appear. You must also enter a start date. 


Note: Employer-based job roles can only be created and assigned by Premium Functionality Employers.



Step 6

Once a job role has been selected, it will list the competencies associated with the job role.  If the worker is missing any of the required competencies, a pop-up box will ask whether you wish to cancel the job role pending attainment of the required competencies. Or you may choose to allocate the job role anyway, enabling the worker to work towards fulfilling the job role. Using the example below, the National - Around the track personnel was selected and in the image below it shows the missing competencies in the right hand side of the red box.



To add a missing competency, just double click on the entry to be taken to the Add Competencies screen.  Please refer to the article How does a company add a new competency to a cardholders profile? for more information.


VIDEO: Assigning / Suspending Job Roles




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How does a Premium Functionality Employer create an employer based job role?

Step 1

Go to https://app.riw.net.au and login using your credentials.


Step 2

Click on Employer Job Roles under the Premium Features on the Main Dashboard.



Step 3

On the Employer Job Roles page, click on the Add button.



Step 4

Populate the fields to create a new employer job role, noting that a red asterisk (*) denotes a mandatory field. 

Note: Each employer job role MUST include the employer’s name or acronym in the name section.  


For example, RIWCompany01 wants to create a shift worker job role. The name section would be formatted as RIWCompany01 – Shift Worker.


Populate the rest of the fields and click Save to add the employer job role.



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How does a company find a cardholder suitable for a job role?

Step 1

Go to https://app.riw.net.au and login using your credentials.


Step 2

Click on the People tab and then the Search for People Suitable For a Job Role shortcut.




Step 3

Fill out the required search filters and click on Search.


It is possible to enter a competency gap when searching the workforce. This allows the Administrator to search for people who may be suitable and require the least amount of upskilling to fulfill the job role.



VIDEO: How to search for people to fulfill a job role






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How does a company submit a job role for assessment?

Some job roles require assessment, and this guide is designed for employers to send a job role for assessment to a qualified Assessor.


Step 1

Go to https://app.riw.net.au and login using your credentials.


Step 2

Select the People tab, then click the Search for my People icon.



Step 3

Select the cardholders profile by highlighting their name and selecting the Edit button.



Step 4

Once in the cardholders profile, select the job roles tab and then Add to add a new job role to the cardholders profile. For more detailed steps please refer to the article How does a company add a new job role to a cardholders profile?.



Step 5

Fill in the job role field by starting to type in the job role name, and then select an option from the drop down menu. Enter a start date and a leave date if applicable. Click Save.



Step 6

Ensure the cardholder has the correct competencies to fulfil the job role. For detailed steps refer to the article How does a company add a new competency to a cardholders profile?.


Step 7

Highlight the job role to be assessed and click Submit for Assessment.



Step 8

Select an Assessor by clicking on the white field. This will display the Select Assessors screen.



Step 9

To search for an assessor, enter the RIW number, first name or surname of the required Assessor in the relevant field(s), or leave all the fields blank and select Search.



Note: Only Assessors who have been assigned to assess the selected job role by the RIW Service Desk will be available for selection. 


Step 10

Highlight the chosen assessor and choose Select


Step 11

Click Save. An email will be sent to the Assessor alerting them of the pending assessment.



Step 12

From the home page, Employer Administrators will be able to monitor the status of pending job roles sent for assessment.



Step 13

By clicking on Job Role Assessments monitor pending, approved and rejected job role assessments. 



Step 14

If a job role was rejected, view the rejection note before resubmitting for assessment. To view the assessment notes, highlight the cardholder name and click View Assessment Notes.





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What happens if a job role has not been allocated by the Primary Employer and the cardholder requires a new job role with a Secondary Employer?

Changes to a cardholders profile must occur via the Primary Employer. This includes adding job roles to the cardholders profile.


If a cardholder requires a change or update to their job role, the cardholder will need to request the Primary Employer to make these changes.


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How does a site know that a RIW cardholder is competent to perform a job role?

When arriving at a site, an Access Controller can swipe the physical or virtual RIW card of a cardholder using the RIW App on their mobile device. 


The RIW App will display the valid job roles and competencies contained on the RIW cardholders profile.


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Video - Assigning and suspending job roles




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