RIW Introductory Video - Playing your cards right in the interests of safety




RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000077423


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What is the RIW Program?


The Rail Industry Worker Program (RIW) is a national competency and safety management system for workers in the Australian rail industry. It provides a single electronic record of their health, education and competencies as they work across projects, move between employers and operate on different state networks. The RIW Program helps the rail industry meet its fitness for duty and competency obligations under Rail Safety National Law.


The Australasian Railway Association (ARA) established the RIW Program in 2012 and engaged Metro Trains Australia (MTA) to support its delivery on 28 June 2019.


By using the RIW System, employers can access information on an employee’s or contractor’s fitness for duty, education and competencies in one place, making it easier to minimise risk and protect the health and safety of their workers.



Article Link:

https://support.riw.net.au/support/solutions/articles/51000139406



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How can I contact the RIW Service Desk?


The RIW Service Desk provides customer assistance 24 hours a day, 7 days a week, 365 days a year. Business processes such as competency verification, rail health (medical) assessment uploads and escalations occur during business hours only.




Phone

1300 101 682

Email

info@riw.net.au

Service Request

We have a number of dedicated service requests which can assist companies and cardholders to provide all the required information to fulfil a request.

Our service requests include the following:

For companies and Network Operators


For sites with hardware (Kiosks, Tablet and Turnstiles)


For Authorised Health Professionals


For Registered Training Organisations


For RIW cardholders


To submit a service request, go to https://www.riw.net.au/contact-us/request-a-service/




Article Link:

https://support.riw.net.au/support/solutions/articles/51000138921



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How can I submit a complaint or provide feedback about the RIW Program?


You can submit a complaint or provide feedback about our service through the Complaints Service Request available on the RIW website at https://www.riw.net.au/contact-us/request-a-service/?complaint.


You will need to include:

  • A description of the issue
  • The outcome you want
  • Your contact details


Your complaint will be received by the RIW Service Desk, who will escalate the complaint to the appropriate governing body if required.  


RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000286665


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System Outage Notification Wednesday 12 October 2022, 10:00-22:00hrs AEDT


Upcoming Service Interruption


STARTWednesday 12 October 2022, 10:00hrs AEDT
END Wednesday 12 October 2022, 22:00hrs AEDT

    

   

What services will be unavailable during the outage?

  • RIW System
  • myRIW System
  • RIW App (accessible in offline mode)
  • Web Card Reader
  • Veritas ID Check Platform
  • RIW E-Learning Platform
  • Kiosks, Tablets and Turnstiles
  • Fast track competency verifications (RIW System)
  • Fast track medical assessment (Service Request)


During the interruption, the RIW Service Desk will be unavailable for phone support. Queries and service requests can still be sent through to the RIW Service Desk on info@riw.net.au and will be addressed once system functionality is returned.


Want to promote this at site?


 We have developed an A3 poster you can print and display on site of the service interruption.

Click on the image to download.


Want to find out more?

Check out the RIW System Updates page for the full release notes.  The release notes will be interactive closer to the date providing you with links to all the changes.


You can also view our recent Community of Practice webinar on the upcoming release.





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