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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Video - Creating projects, sites and zones
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Send feedbackVideo - Shifts/Swipes and the Muster List for Employers and Project Administrators
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Send feedbackHow does a Network Operator set up a project and Contractor in Charge in the RIW System?
Network Operators are the only user group (apart from the RIW Service Desk) that can create a new project. During the creation of a project, the Network Operator is responsible for listing the Contractor in Charge (CIC). The CIC can then create sites and zones to assist with managing the workforce and activities occurring in and around the project.
This instruction applies to the following RIW System User Roles:
- Helpdesk
- Network Manager
- Network Manager - Read Only (note: Read only access available)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your Network Operator credentials
Step 2: Create / Manage Project
Click on the Create / Manage Projects shortcut available on the Main Dashboard.
Alternatively, you can click on the Administration tab at the top of the screen, followed by the Projects shortcut
Step 3: Add Project
Click on the Add button.
Step 4: Define Project
Enter the project name, description and assign the Contractor In Charge (CIC). To be assigned as the CIC, the contractor must be an employer with an active subscription in the RIW system. To assign the project to a CIC, start to type the name of the contractor and the name will appear from the drop down menu. Click Save when complete.
Step 5: Define Project Requirements.
If required, the Network Operator may add any competency or job role requirements (optional) that will be set as pre-requisites for the project by clicking on the Requirements tab on the left hand side menu. Click on the Add button to add these.
Step 6: Add Entry Rules
On the Add Entry Rules screen, specify the competency or job roles required for the project. Please note when adding requirements that variable groups of requirements can be created where either:
- All of the requirements in one (or more) groups are required (using the AND operator)
- Only one of multiple requirements in one or more groups are required (using the OR operator)
- A singe group or combinations of such groups are required.
Please read the detail on the Add Entry Rules screen for further direction.
Search for each requirement in the relevant competency or job role field by starting to type in the field. In the example below, we have added a generic MTA induction as a Network based competency, and the National - Around the Track Personnel job role.
When the required competency or job role has been surfaced, click Add to add it to the requirements. The requirements will now display on the bottom of the screen.
When complete, click Save.
Project requirements have now been set.
To add a site to the Project, please refer to the RIW Knowledge Centre article How does a company create a site or edit site requirements? When a site has been added to the project following this process, the related sites will now display in the Sites tab.
VIDEO: Creating Projects, Sites and Zones
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/5100003046
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Send feedbackHow does a company configure site working hours rules?
The article details how the working hours for sites can be configured to control the access and the hours worked by cardholders.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only (Note: can only view the working hour rules)
- Helpdesk
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Administration tab
Click on the Administration tab on the Main Menu.
Step 3: Site shortcut
Click on the Site shortcut.
Step 4: Sites listing
Select the site by highlighting the row and click the Edit button.
Step 5: Configure working hours rules
Click on the Working Hours Rules tab and complete the fields in the box:
- Apply Working Hours Rules? - when all the rules have been set, tick this checkbox for the rules to be applied to the selected Site. If left unchecked, all Rules entered will remain when the record is saved and can be checked later at the appropriate time.
- Maximum Hours Worked - in the free-text box, type in the maximum number of hours an individual is allowed to work on site during a set period, e.g. 10.
- Over What Period? (Hours) - in the free-text box, type in the number of hours the maximum hours worked rule should cover, e.g. 24.
- Minimum Rest Period (Hours) - in the free-text box, type in the minimum number of hours rest a worker should take between shifts, e.g. 12.
- Maximum Mid-Shift Break (Minutes) - in the free-text box, type in the maximum number of minutes per break an individual is allowed to take during a shift at one time before the minimum rest period rule is applied on next swipe in, e.g. 60.
The numbers entered in each of the rules fields can be increased or decreased by clicking in the relevant text box and using the up/down arrows. When the Rules have been defined, click Save.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152294
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Send feedbackHow does a company create a site or edit site requirements?
Employers or companies assigned as the Contractor in Charge (CIC) of a project can create sites and zones and assign competency or job role pre-requisites for site access (optional). A project must be assigned by a Network Operator for a CIC to create sites and zones.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Helpdesk
- Network Manager
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Administration Menu
Click on the Administration tab on the Main Menu.
Step 3: Site
Click on the Site icon.
Step 4: Add Site
Click the Add button.
Step 5: Create Site
Fill out the details for the site, noting that any fields indicated with a red asterisk (*) are mandatory. Include a descriptive site Name, Code (as determined by the Network and/or Contractor in Charge), a short description and a Start Date Active, which is when the site is to be made active, Ensure the appropriate Project is selected from the drop down list provided. Commencing typing in the box and a list of applicable projects will appear.
Click the Save button when complete.
Step 6: Add Site Requirements
Once the site has been created, site requirements may be added, which are pre-requisite competencies or job roles cardholders must obtain prior to being granted entry to the site.
Click on the Requirements tab on the left hand side menu. To add a requirement, click on the Add button.
Step 7: Add Entry Rules
On the Add Entry Rules screen, specify the competency or job roles required for the site. Please note when adding requirements that variable groups of requirements can be created where either:
- All of the requirements in one (or more) groups are required (using the AND operator)
- Only one of multiple requirements in one or more groups are required (using the OR operator)
- A singe group or combinations of such groups are required.
Please read the detail on the Add Entry Rules screen for further direction.
Search for each requirement in the relevant competency or job role field by starting to type in the field. In the example below, we have added a generic MTA induction as a Network based competency, and the National - Around the Track Personnel job role.
When the required competency or job role has been surfaced, click Add to add it to the requirements. The requirements will now display on the bottom of the screen.
When complete, click Save.
Site requirements have now been set.
ADDITIONAL NOTE FOR KIOSKS: When a Kiosk site induction is first added to the RIW System as a site requirement, there may a delay of up to 30 minutes while the site induction is synced to the Kiosk. During this syncing period, cardholders will be unable to view the site induction and will be provided a Kiosk onscreen message requesting the cardholder to try again in 10 minutes or to contact an Access Controller for site access.
For more information about some of the other functions you can perform on this screen, please refer to:
- How does a company configure site contacts?
- How does a company add and configure a Kiosk or Tablet in the RIW System?
- How does a company add and configure kiosk safety briefings?
- How does a company configure site working hours rules?
VIDEO: Creating Projects, Sites and Zones
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000029732
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Send feedbackHow does a company create a zone or edit zone requirements?
This article details how a contractor in charge (CIC) of a project can manage and maintain the zones associated with sites linked to their projects.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Project Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Administration tab
Click on the Administration tab.
Step 3: Zone shortcut
Click on the Zone shortcut.
Step 4: Zone listing
The zone listing will appear. By default only the active zones will appear. Tick the Show Inactive? box and click the Search button to include inactive zones in the listing.
Use the Name filter to select a specific zone and click the Search button.
Step 5: Add a zone
To add a zone, click on the Add button.
Step 6: Define the zone
Enter the zone name, code and description. Use the drop down list to associate the zone to the relevant site. The Is Active box should be ticked if the zone is active.
Click save when complete.
Step 7: Edit a zone
To edit a zone, return to the Zone shortcut available on the Administration tab, and click Search to surface a list of available zones. Choose the zone to be edited and click on the Edit button.
From here, you can update any of the zone requirements, including name, code, description or the assigned site relationship.
Step 8: Add Zone Requirements
Once the zone has been created, zone requirements may be added, which are pre-requisite competencies cardholders must obtain prior to being granted entry to the zone. Go to the Zone shortcut available on the Administration tab, and click Search to surface a list of available zones. Choose the zone to be edited and click on the Edit button.
Click on the Requirements tab on the left hand side menu. To add a requirement, click on the Add button.
Step 9: Add Entry Rules
On the Add Entry Rules screen, specify the competency or job roles required for the zone. Please note when adding requirements that variable groups of requirements can be created where either:
- All of the requirements in one (or more) groups are required (using the AND operator)
- Only one of multiple requirements in one or more groups are required (using the OR operator)
- A singe group or combinations of such groups are required.
Please read the detail on the Add Entry Rules screen for further direction.
Search for each requirement in the relevant competency or job role field by starting to type in the field. In the example below, we have added the National competency Safely Access the Rail Corridor and the National - Around the Track Personnel job role.
When the required competency or job role has been surfaced, click Add to add it to the requirements. The requirements will now display on the bottom of the screen.
When complete, click Save.
Zone requirements have now been set.
Step 10: Deactivating a zone
To de-activate a zone, select the zone and click Edit. In the Details section, de-select the Is Active checkbox. This zone will not be available to Access Controllers/Spot Checkers using the mobile RIW app, PC Card Reader or Web Card Reader.
VIDEO: Creating Projects, Sites and Zones
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000151955
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Send feedbackHow does the RIW System manage projects with multiple Principal Contractors?
In the RIW System, the Network Operator is responsible for selecting one Contractor in Charge for each Project. Where the Contractor in Charge is also the Principal Contractor (for OHS purposes), there will still only be one Contractor in Charge in the system.
Where the Project is being delivered by a Joint Venture and the Contractor in Charge is an accredited rail transport operator, but the Joint Venture wishes to nominate a Principal Contractor (for OHS purposes), this can still take place.
However, within the RIW System, the Contractor in Charge is whoever was selected by the Network Operator at the creation of the Project. Please refer to our article on How does a Network Operator set up a project in the RIW system?
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Send feedbackHow does a company view which crew a cardholder is assigned to?
Premium Functionality Employers have the ability to create crews, which are groupings of RIW cardholders. There are two distinct types of crews:
- Company Crews
- Project Crews
Company crews are only able to be edited and managed by the Employer Administrators of the company, whereas Project crews can also be managed by Advanced Project Administrators.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Employer Admin - Read Only (Premium Functionality Employer)
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Search for My People
On the main dashboard, click on the Search for My People shortcut.
Step 3: Search Criteria
Complete search criteria to find the cardholder and click on the Search button.
Step 4: Select cardholder
From the returned results, highlight the cardholder row and click on the Edit button.
Step 5: Crews tab
Select the Crews tab from the left hand side of the cardholder profile.
Step 6: View crew information
The information on the crews that the cardholder has been allocated to will appear in this screen and include the date the cardholder was added to the crew and the date the cardholder was removed from the crew (if applicable).
Please note that if the crew is project based, the project name will appear under the Project field.
RIW Knowledge Centre Article:
https://support.riw.net.au/support/solutions/articles/51000150612
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Send feedbackHow does a company configure kiosk site contacts?
This article details how a company can configure site contacts in the RIW System. Site contacts will received RIW System notifications, such as Kiosk and non-negative breathalyser result notifications (where a Kiosk and/or breathalyser is integrated with the RIW System).
For more information, please refer to the RIW Knowledge Centre article What alerts are sent to kiosk site contacts?
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Administration tab
Click on the Administration tab on the Main Menu.
Step 3: Site shortcut
Click on the Site shortcut.
Step 4: Sites listing
Select the site by highlighting the row and click the Edit button.
Step 5: Contacts tab
Click on the Contacts tab. A list of current contacts will appear. Click on the Add button to add a new contact.
Step 6: Search for a contact if the contact is an RIW cardholder
If the contact is an RIW cardholder, populate the Search fields and click Search to surface a list of potential contacts.
If the contact is located, highlight the required contact and click on the Select button.
Confirm the contact is correct and click on the Save button.
Step 7: Add a site contact if the contact is not an RIW cardholder
If the site contact is not an RIW cardholder, then enter the required details into the bottom half of the screen and click Save.
Up to 6 contacts can be added per site. Note that all site contacts will receive all the alert notifications.
When adding a mobile phone number, please ensure the +61 prefix is added to receive SMS notifications. If any amendments are made to the email or mobile number, this will automatically update the cardholders RIW profile.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000152312
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Send feedbackHow does a company schedule or view a site-based competency?
The Schedule a Site-Based Competency function allows an e-notification advisory prompt to be sent to the Access Controller(s) of a particular site using the RIW app, PC Card Reader or Web Card Reader. The e-notification alerts the Access Controller(s) of the site requirement to deliver a site-based competency (e.g. a toolbox talk, site briefing or induction) which can be delivered and awarded to cardholders upon swiping in or attending pre-start (or equivalent).
The View Scheduled Site-Based Competency function allows visibility of the competencies which have been scheduled.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Employer Admin - Read Only
- Helpdesk
- Project Admin
- Site Admin
Please note that Employer Admin-Read Only credentials cannot schedule a site-based competency, only view the site-based competency.
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Competencies tab
From the tabs at the top of the screen, click on the Competencies tab.
Step 3: Schedule Site-Based Competency
Click on Schedule Site-Based Competency shortcut..
Step 4: Select the sites
Highlight the site for the competency to be delivered and click on the Add button. This will move the site to the Selected Sites panel. Repeat this process if multiple sites are involved.
Step 5: Select the competency
Start typing the competency name in the Site-Based Competency field and a selection of competencies will appear. Highlight and select the correct competency.
Step 6: Set a due date
In the Due Date field, select a date. This is the date by which the competency must be awarded, after this date, the notification about the scheduled competency will no longer be shown to the Access Controller.
Step 7:Add the scheduled site-based competency
Once all the information regarding the scheduled site-based competency is correct, click the Add button.
Step 8: Viewing a scheduled site-based competency
Click on View Schedule Site-Based Competency shortcut.
Step 9: Search for competency
Complete search criteria and click on Search button.
For all scheduled competencies to be included in the search results, do not include any search criteria.
Step 10: Search results
Search results of the scheduled site-based competencies will appear. From this screen, clicking on a competency and the delete button will delete the scheduled site based competency.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000150865
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Send feedbackHow does a Premium Functionality Employer add and manage a crew?
Premium Functionality Employers have the ability to create crews, which are groupings of RIW cardholders. There are two distinct types of crews:
- Company Crews
- Project Crews
Company crews are only able to be edited and managed by the Employer Administrators of a company, where Project Crews can also be managed by Advanced Project Administrators.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin (Premium Functionality Employer)
- Employer Admin - No Payment (Premium Functionality Employer)
- Employer Admin - Read Only (Premium Functionality Employer)
Users with Advanced Project Admin credentials can only manage 'Project Crews'.
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Manage Crews shortcut
From the main dashboard, click on the Manage Crews shortcut.
Step 3: Creating a crew
Click the Add button to create a new crew
Step 4: Create crew details
Complete the Create Crew details. If the Project field is populated, this this will be considered a project crew. Click on Save when completed.
Step 5: Adding workers to the crew
From the Managed Crews screen, highlight the crew that requires cardholders to be attached to. Then click on the Set Workers button.
Step 6: Set Crew Workers
From the Set Crew Workers screen, either click on the Search button and return all cardholders eligible to be attached to the crew, or use the search criteria to locate specific cardholders.
Step 7: Adding to Crew
Highlight the cardholder's details and click on the Add to Crew button. The cardholder details will appear in the Crew Workers box. Once completing the crew, click on the Save button.
Step 8: Removing cardholders from a crew
Highlight the crew from the Managed Crews screen and click on Set Workers. In the Crew Workers screen, highlight the cardholder to be removed and click on the Remove From Crew button. Then click on the Save button.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153314
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Send feedbackHow does a company edit a project or project requirements?
Contractors in charge of projects need to maintain the competency and job role requirements that are held by the cardholders working on each project. This article details how a Contractor In Charge of a project can add or edit project requirements.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Employer Admin
- Employer Admin - No Payment
- Network Manager
- Project Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Administration tab
Click on the Administration tab that is situated on the top of the screen.
Step 3: Project shortcut
Click on the Project shortcut.
Step 4: Project listing
A listing of all active projects will appear. To include past (inactive) projects, tick the Show Inactive? box and click on the Search button.
The projects listed include the following details:
- Project name
- Network
- Contractor in charge
- Sites
To edit a project, highlight the row and click on the Edit button.
Step 5: Details tab
The Details tab will appear. Information in this tab cannot be edited by contractors.
Information in this tab can only be edited by the Network Operator or the RIW Service Desk.
Step 6: Requirements tab
Click on the Requirements tab.
Information on the competency and job requirements of cardholders to enter the project can be entered here by clicking the Add button.
Step 7: Adding Entry Rules
On the Add Entry Rules screen, specify the competency or job roles required for the project. Please note when adding requirements that variable groups of requirements can be created where either:
- All of the requirements in one (or more) groups are required (using the AND operator)
- Only one of multiple requirements in one or more groups are required (using the OR operator)
- A singe group or combinations of such groups are required.
Please read the detail on the Add Entry Rules screen for further direction.
Search for each requirement in the relevant competency or job role field by starting to type in the field. In the example below, we have added a generic MTA induction as a Network based competency, and the National - Around the Track Personnel job role.
When the required competency or job role has been surfaced, click Add to add it to the requirements. The requirements will now display on the bottom of the screen.
When complete, click Save.
Project requirements have now been set.
VIDEO: Creating Projects, Sites and Zones
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153392
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Send feedbackHow does a company manage the Muster List?
A Muster List is a summary of all cardholders and visitors currently swiped into sites/zones linked to a project. The Muster List can be generated at any time, and can also be used to perform muster list swipe outs.
This instruction applies to the following RIW System User Roles:
- Advanced Project Admin
- Network Manager (available from 9 April 2021)
- Network Manager - Read Only (available from 9 April 2021)
- Project Admin
- Site Admin
Step 1: Log in to the RIW System
Go to https://app.riw.net.au and login using your credentials.
Step 2: Muster List shortcut
On the main dashboard, click on the Muster List shortcut.
Step 3: Muster List
All the cardholders who are currently swiped into a site/zone associated with the assigned Project will be displayed.
The filter option can also be used to refine the list of by project or site.
To refine the list of cardholders surfaced, each column can be sorted by clicking on the column header. To locate a single cardholder, use the filters available (RIW Number, First Name or Surname) and click Search.
To view a cardholder profile, highlight the cardholder and click the View button.
An Export option is also available which, if chosen, will send the search results for all cardholders displayed (or an individual which has been highlighted) to an Excel spreadsheet to save on the PC.
It is also possible to swipe out cardholders via this view without having to swipe the worker’s card. Select a cardholder from the list and click Swipe Out. This can be helpful if a cardholder has left a site and forgotten to swipe out at the end of their shift.
This type of swipe is recorded as a Muster List Swipe Out, to differentiate from other types of swipe out events.
Note: Where a cardholder is swiped into a zone as well as a site, they must be swiped out from both the zone and the site.
RIW Knowledge Centre Article Link:
https://support.riw.net.au/support/solutions/articles/51000153873
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