Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
Knowledge Centre Search
What are the payment options? Can a company raise a purchase order?
PayPal or credit/debit card is the only option for processing all payments for Tier 2-6 companies in the RIW system. Administrators will be taken to the PayPal interface to process their payments. A tax invoice will be provided at the conclusion of the payment.
Pay on Account options are available for Tier 1 fee paying companies only, which can be applied for by contacting the RIW Service Desk on email@example.com.
Video - How to use PayPal
Can a company receive a refund?
As per the company registration terms, if a company elects to cancel their annual company subscription at any stage prior to the renewal date, the company will not be entitled to a refund of any prepaid, but unused portion of the annual company subscription.
Also, companies must acknowledge that RIW cards are paid for, upfront for a full subscription year. No refund will be provided for RIW cardholders who have paid for a renewed RIW card but are unable to utilise it.
A refund may be requested for system payment errors by contacting the RIW Service Desk on firstname.lastname@example.org.
Is there a fee for replacing a lost, stolen or damaged RIW card?
Yes. If a cardholder requires a replacement card due to it being lost, stolen or damaged, the replacement fee is $85+GST.
What is the cost to fast track the verification of competencies?
The cost to fast track verification of a competency is $55+GST. This means the selected competencies will be verified within 8 business hours.
Please note that if you choose to fast track competency verification, the one fee can cover up to 20 selected competencies for each individual cardholder.
To use this service, continue adding fast track competencies to the Shopping Basket, but do not pay until all competencies are added.
Please refer to How does a company add a new competency to a cardholders profile? for further instructions on how to apply for a fast track competency.
What can a Tier 1 company put on Pay on Account arrangement?
All cost items can be placed on Pay on Account. This includes ID checks, subscription costs and fast track services. Tier 1 companies also have the ability to pay via PayPal as well, i.e. a company may wish to pay the annual company subscription on Pay on Account, but ID checks and other associated cardholder costs on PayPal / credit and debit card.
When do companies get notified about due payments?
The company Primary Contact will receive annual company subscription fee and cardholder subscription reminders automatically via email, triggered at 12, 4 and 1 week prior to their expiry.
Employers can also view all upcoming subscription renewals easily from within the RIW System by going to the Expiries tab. Please refer to our article How does a company monitor expiries?