About the RIW System : Rail Industry Worker Service Desk

What is the RIW System?

The RIW System is the core solution to the RIW Program and provides the secure platform that houses all information. The RIW System can track many aspects of a cardholder’s profile around readiness and authority for work, such as job roles, competencies and employment history, along with shift/swipes times and fatigue management. The RIW System holds comprehensive records of the cardholder’s qualifications, medical fitness for duty, experience and on or off-site training.

No matter how many networks, projects, sites or contractors an organisation or cardholder are involved with, the RIW System efficiently manages the required information to ensure a safe workplace.

The RIW System is designed to be used in conjunction with:

myRIW (RIW cardholder portal)
RIW App (for online Access Controlling and Spot Checking)
PC Card Reader, Web Card Reader or PAC Reader (for Access Controlling and Spot Checking)
Kiosks and Tablet Solutions
Vircarda App (for managing the virtual RIW card)

The RIW System can be accessed at https://app.riw.net.au

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000139416

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What are the minimum system requirements to use the RIW System?

To use the RIW System, web browsers need to be at a minimum:

Browser	Version
Microsoft Edge	17
Internet Explorer	11
Google Chrome	72
Firefox	65
Safari	12

Browsers must also allow pop-ups and cookies.

The https://www.riw.net.au/ and https://app.riw.net.au/ websites must be white listed by your ICT Department to ensure it is not blocked.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000119973

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What are the RIW System Rules?

The RIW System is the core solution to the RIW Program. The purpose of the RIW System Rules is to provide RIW participant organisations and end users with greater understanding of the rules that govern the RIW System and sit behind system functionality, and compliment the Knowledge Centre articles available on the RIW website.

The RIW System Rules are available here.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000120005

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What do the icons mean in the RIW System?

This information is to assist your navigation through the RIW System and provide you with an understanding of the iconography used in the system. This is a reference document.

This instruction applies to the following RIW System User Roles:

Advanced Project Administrators
Assessor
Client Manager
Employer Admin
Employer Admin - No Payment
Employer Admin - Read Only
Helpdesk
Medical Provider User
myRIW User (i.e.. RIW cardholder)
Network Manager
Network Manager - Read Only
Project Admin
Site Admin
Training Provider User

Below is a list of the common icons that you will find throughout the RIW System. There is also a description of the icon and the where in the system the icon can be found.

Icon	Title	Description
	Cardholder Subscription Status Active	This symbol is shown next to a cardholders details in the Search for my People, the icon reflects that the cardholder has an active cardholder subscription and a primary employer.
	Cardholder Subscription Status Active	This symbol is shown next to a cardholder details in the Search for my People, the icon reflects that the cardholder has an inactive or pending cardholder subscription, or a block. Hovering over this symbol will provide the reason that the cardholder does not have authority to work.
	Access Controller Status Option	This status is shown next to a cardholder details in the Search for my People, the status option can have either a: Represents that the cardholder is not a Access Controller Represents that the cardholder is a Access Controller
	Spot Checker Status Option	This status is shown next to a cardholder details in the Search for my People, the status option can have either a: Represents that the cardholder is not a Spot Checker Represents that the cardholder is a Spot Checker
	Can Self Swipe Status Option	This status is shown next to a cardholders details in the Search for my People, the status option can have either a: Represents that the cardholder cannot Self Swipe Represents that the cardholder can Self Swipe
	Edit Button	The Edit button is used throughout the RIW System and is used to edit items within the system. To use this button select the field to edit. The field will then be highlighted in light blue, then click the Edit button.
	Export Button	The Export button is used throughout the system and in the reporting function. To use this button please select the field to export, the field will then be highlighted in light blue, click the Export button.
	Add Button	The Add button is used to add new uploads to the system, these can include: job roles, competencies, additional administrators, etc.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000140811

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What is the RIW System Hierarchy?

The RIW System has been designed around privacy, ensuring the highest level of security is maintained and that permission is sought from an RIW cardholder before their information is shared with other companies. Different levels of permission access ensures a greater focus on privacy and security. Permissions are cascaded down, meaning that administrators only have visibility of their privilege level or lower, and cannot search the system for information that they don’t have permission to view.

Network Operators including Network Operator - Read only: Network Operators have view rights to all RIW cardholders who are active on their network. Network Operators are able to edit profiles to place blocks in the event of an investigation or incident.

Employer Administrators (EA) includes- EA, EA no payment, EA read only and Premium Functionality Employers: Employer Administrators are able to view and manage their workforce, including projects that have been assigned to them as the Contractor in Charge.

Advanced Project Administrators: Permission designed to assist Employer Administrators with managing their own and the workforce of the project.

Project Administrators: Permission designed to manage the workforce specifically on a project.

Site Administrators: Permission designed to manage the workforce specifically on a site within a project.

Authorised Health Professionals: Permission designed to manage recording of medicals, drug and alcohol assessments, work restrictions and risk assessments of RIW cardholders.

Registered Training Organisations: Permission designed to manage issue of competencies to RIW cardholders, which includes core identifying cardholder information and high level medical or work restrictions which may impact the issue of a competency (such as medical category for a safe working competency).

RIW Knowledge Centre Link:

https://support.riw.net.au/support/solutions/articles/51000140812

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How is time managed in the RIW System?

To support the multiple time zones in Australia, all time-sensitive information recorded in the RIW System is stamped with the local time in which it is recorded. This is identified by the time zone set on a computer or mobile device that the user is working on.

This instruction applies to the following RIW System user roles:

Advanced Project Admin
Assessor
Client Manager
Employer Admin
Employer Admin - No Payment
Employer Admin - Read Only
Helpdesk
Medical Provider User
myRIW User (i.e.. RIW cardholder)
Network Manager
Network Manager - Read Only
Project Admin
Site Admin
Training Provider User

Time sensitive information

Time-sensitive information includes:

‘Swipes’ i.e. spot checks, team swipe in’s, awarding RIW App competencies etc., activity recorded via the mobile apps or PC card reader function;
Visitor Pass validity periods.

The time and date information is displayed in the RIW System with the time zone that it was recorded in and the UTC offset.

For example, if two cardholders in two separate time zones both swipe in at 09:00 local time, it will be recorded at 09:00 + the UTC offset.

For example:

Date sensitive information

All date only sensitive data resets at two minutes past midnight AEST (Australian Eastern Standard Time) irrespective of the time zone in which the record/data is added.

Date-sensitive information includes:

Competency expiries;
Medical expiries;
Subscription expiries;
Employment/Association start/end dates;
Blocks;
Allocated items.

For example, if an Employer Administrator adds an employment leave date to John Smith at 09:37am on the 25/11/2019, his profile will not be unemployed until 12:02am AEST 25/11/2019.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000140818

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What are the different types of cardholder relationships in the RIW System?

This article describes the different relationships a cardholder can have in the RIW System.

A cardholder can only have one Primary Employer in the RIW System, however can also have up to two Secondary Employers and unlimited associated companies.

The following relationships exist in the RIW System:

Primary Employer: A Primary Employer is the cardholders direct employer who has full edit rights to an RIW cardholders profile. Primary Employers are responsible for maintaining a cardholders annual subscription. A cardholder requires a Primary Employer to have authority to work using an RIW card.
Secondary Employer: A Secondary Employer supports transient cardholders who may work for multiple employers. A Secondary Employer has limited edit access to the cardholders profile, but can add Employer, National and Network based competencies to their profile if required. A cardholder can have one Primary Employer and up to two Secondary Employers if the “share employment” button is selected. When a cardholder swipes into site, they are able to select a primary or secondary company as their employer for the shift.
Associated Company: Associated companies have advance visibility of a cardholder before they arrive on site. This is typically used to ensure a cardholder is compliant with the employer’s work requirements ahead of time. An associated company has mainly view only rights to the cardholders profile, but can add Employer, National and Network based competencies to the profile if required. Note: when a worker swipes into site they are unable to select an associated company as their employer for the day as they are not employed by this company in a primary or secondary basis.
Linkage or automatic association to a cardholders profile upon swipe in: The Contractor in Charge of a project has automatic linkage to a cardholders profile once the cardholder is swiped onto a site under that project. The Contractor in Charge has mainly view only rights to the RIW profile, but can add Employer, National and Network based competencies to the profile if required.
Rail Corridor Access Job Role: Network Operators have automatic visibility of cardholders who hold the Networks Rail Corridor Access Job Role.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000140852

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RIW System - Main Dashboard Explained

This article will provide the basic information to navigate around the RIW System Main Dashboard.

Note: Each User Permission (ie. Employer Admin, Project Admin, Authorised Health Professional etc.) will have access to or see different functions available to their permissions.

This instruction applies to the following RIW System user roles:

Advanced Project Admin
Assessor
Employer Admin
Employer Admin - No Payment
Employer Admin - Read Only
Helpdesk
Medical Provider User
myRIW User (i.e.. RIW cardholder)
Network Manager
Network Manager - Read Only
Project Admin
Site Admin
Training Provider User

Step 1: Log in to the RIW System

Go to https://app.riw.net.au and login using your credentials.

Step 2: What are tabs?

The tabs, highlighted by the red box above, are the menus or lists that an RIW System User are able to access. Each tab represents a main area of the system that an RIW System User can edit or view.

Step 3: What are dashboard shortcuts

A dashboard shortcut allows an RIW System User to access functionality of the system from the main dashboard without further navigation. Most of the functions that have dashboard shortcuts can also be found a tab.

Most, but not all functionality that is represented by a dashboard shortcut can be found under a tab.

Step 4: Approval shortcuts with alerts

Approval shortcuts with alerts display actions or items that are pending to be actioned by an RIW System User or a cardholder, which appears as a blue number next to the item that requires attention. This provides information on actions that may need to be followed up or corrected.

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Where do I access the RIW System User Guides?

RIW System User Guides are currently available in the RIW System, and can be found in the top right hand corner of the screen. Click on the User Guide link to access the User Guide specific to the RIW User profile.

From 9 April 2021, all User Guide content has now been migrated to the RIW Knowledge Centre at https://support.riw.net.au/support/solutions..

The Knowledge Centre Search can be utilised using key words to find the article required, or use the categories on the left hand side to drill down to the required topic. The majority of the previous User Guide content can be found in the RIW System & Procedures category.

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000166742

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2021 RIW System Release Information Session (Standard Employers)

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000170892

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2021 RIW System Release Information Session (Network Operators & Premium Functionality Employers)

RIW Knowledge Centre Article Link:

https://support.riw.net.au/support/solutions/articles/51000171715

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RIW System and Program Glossary

The following is a glossary of terms used within the RIW System and Program.

Advanced Project Administrator	Advanced Project Administrator (APA) is a permission who can be appointed to assist with the administration requirements of setting up and maintaining the company’s workforce when they are managing a project including its sites and zones. The APA can on board cardholders as well as manage profile on a project level.
Authorised Health Professionals (AHP)	An Authorised Heath Professional (AHP) is a Medical provider that has been approved by the CMOC to conduct rail safety worker medicals. Some AHPs have the ability to directly upload medicals to the cardholder’s profile.
Australasian Railway Association (ARA)	The Australasian Railway Association (ARA) is the owner and endorser of the Rail Industry Worker Program. The Australasian Railway Association (ARA) is the peak body for the rail sector in Australia and New Zealand. The ARA represents more than 150 member organisations including passenger and freight operators, track owners and managers, suppliers, manufacturers, contractors and consultants. Members include listed and private rail-related companies, government agencies and franchisees. For more detailed information about the ARA, visit www.ara.net.au
Access Controller	An Access Controller is a RIW cardholder who is in charge of swiping other cardholders in and out of a worksite. They can also check job roles and competencies to ensure site compliance, view work restrictions, as well as deny access to site. Access controlling is done by scanning a RIW card using the RIW App. Note: an individual must be authorised as an Access Controller to use the app, which is granted by their primary Employer Administrator.
Assessor	An assessor is an RIW cardholder who holds the necessary competencies to perform assessments on RIW cardholders wishing to hold assessable job role(s).
Assessment	Assessment is the term given to the process of reviewing and approving a cardholder’s job role. Accompanying evidence is uploaded that requires an assessor’s validation.
Associated Company	An associated company is an employer that has view rights to a RIW cardholder who is not their primary or secondary employee.
Association	Association is ongoing and advanced visibility of a cardholder’s profile, who is not directly the company’s employee.
Blocks	A block is a restriction that prevents a Rail Industry Worker (RIW) from working on a Network Operator’s rail network or multiple rail networks. This can be at two levels in the system: At a National level which impacts all work sites on all participating rail networks, or At a Network level which includes all work sites on a specific Network Operator only. Blocks can only be placed by a Network Operator or by the National Rail Industry Worker Governance Committee (NRIWGC) via the RIW Service Desk. Note: While the system automatically places a national block on a cardholder for a failed D&A result, this is a system generated block which is different than the manual national and network blocks listed above.
Cardholder	A cardholder is a person who has an RIW profile and card they can also be referred to as the worker.
Competency	Competency is the ability and evidence provided to demonstrate knowledge or the application of a task successfully and consistently. In the Rail Industry, the term competency refers to a number of requirements including qualification, accreditation, validation and re-validation authorisation, currency, and certification. There are some competencies such as safeworking competencies that expire within a nominated time frame, this means that a cardholder would need to be re-assessed to remain competent in that capacity. A qualification or unit of competency issued under the Standards for RTOs can also be considered a competency. For the purposes of the Rail Industry Worker program and the safety critical nature of the roles performed, although most qualifications/units do not expire, cardholders may be required to prove they have maintained the appropriate level of competency against certain units. A revalidation date will be shown in the RIW System for this purpose. Note: This does not mean the AQTF qualification is no longer recognised, it simply means that it is not valid for this cardholders in the context of the rules relating to the competency. For more information please visit the RIW Business Rules page.
Consortium	Means a project delivered by one of the RIW participant employers with other entities, who may or may not be a RIW Participant, and where the consortium has an ABN/ACN.
Contractor	The term used to define a company or the employer of the work force.
Contractor in Charge (CIC)	This term is given to the company who has been allocated the ‘Project’ within the RIW Program, and therefore is responsible for adhering to the requirements set by the Network Operator. This allocation of a Contractor in Charge is typically part of the contract award phase of a project and is conducted by the Network Operator administrator.
Crew	A crew is a groupings of RIW cardholders that can be created by those companies who have Premium Functionality. There are two distinct types of crews: Company Crews - are only able to be edited and managed by an Employer Administrator for a company Project Crews - can be edited and managed by an Employer Administrator for a company, as well as an Advanced Project Admin.
E-Learning	E- Learning is the ability to complete certain training or competencies via the internet rather than attending face to face training.
Evidence	Evidence can be described as supporting the cardholder’s ability to fulfil or having fulfilled specific competency or job role requirements. Evidence can be described as supporting the cardholder’s ability to fulfil or having fulfilled specific requirements.
Employer Administrator	An Employer Administrator is a permission in the RIW System who has full access rights to a company’s functionality and the primary cardholders. A company’s Employer Administrator primary use is to manage and monitor the primary employees RIW profiles.
Employer Administrator – Read Only	An Employer Administrator – Read only is a permission in the RIW System who has only read only access rights to the company’s functionality and the primary cardholders.
Employer Administrator – No Payment	An Employer Administrator – no payment is a permission in the RIW System who has full edit rights to the company’s functionality and the primary cardholders, however this permission cannot process the final shopping basket payment.
Employer Based Roles and Competencies	Companies with the permission to create employer-based job roles and competencies. This functionality grants the right to create, amend, suspend, modify, and reinstate an employer-based job role or competency to a RIW cardholder.
Fast Track	Fast Track options are available for competencies and medicals. This ensures that the evidence will be verified within 8 business hours for a cost of $55 + GST
Hard Suspension	Hard suspension is the complete suspension of a company from the RIW System. Suspension means that the company will no longer have administrative rights in the RIW System, and all cardholders employed under the company will be released. These cardholders and will be unable to work on any rail sites that require an RIW card, until the cardholder has a new primary employer.
Job Role	A job role is a particular task or set of actions that a cardholder has the competence and compliance to perform. If a cardholder does not have the required job role, they may not be permitted to work on a site in that capacity. Job roles can be categorised as employer, national or network based. National – a job role that is nationally recognised, such as Around the Track Personnel. Network – a job role that is specific to a network, such as MTM- Handsignaller, ARTC – Track Force Protection Coordinator or V/Line – Operator. Employer – a job role that is specific to a Premium Functionality Employer. Employer-based job roles can only be created and assigned by Premium Functionality Employers. To fulfil the requirements of a job role, a cardholder must be able to demonstrate they hold the correct competencies, requirements (such as a medical), or that the job role has had an assessment performed by an approved assessor.
Joint Venture	Joint Venture – means, a project delivered by one of the RIW participant company with another entity; and where the Joint Venture does not have a standalone ABN/ACN.
Metro Trains Australia (MTA)	Metro Trains Australia (MTA) is the service provider of the RIW Program.
Medical Assessment	Certain job role or competencies require a cardholders to have a medical assessment prior to being classed as competent. These medical assessments must be completed by a rail approved medical provider.
myRIW	myRIW is a web based portal that allows RIW cardholders the ability to view their own profile, job roles, competencies medicals and employment. The cardholder can also update their email address, mobile or password, and request their primary employer to make any corrections to their profile. myRIW also allows the cardholder to accept or reject employment or association requests received from prospective employers. If the cardholder approves the request, the cardholders profile is visible or in the case of Primary Employers fully editable.
National Rail Industry Worker Governance Committee (NRIWGC)	The NRIWGC is made up of representatives from accredited rail transport operators, infrastructure organisations and principle contractor organisation. It was established to develop and manage the ongoing operations of the Rail Industry Worker program (RIW). The RIW is a workforce management system that aims to establish cohesive, national approach to competency management allowing access and portability for rail workers across each of the different state networks.
Near Field Communication (NFC)	Near Field Communication (NFC) can be used by an NFC enabled device or PC card read. The Access Controller or Spot Checker can hold the physical RIW card to the back of the NFC enabled device. The device will automatically detect and read the card. Note: NFC can be used in offline situations, as the RIW App reads the chip embedded into the actual card.
Network Operator	Network Operator in the RIW Program refers to the Accredited Rail Transport Operator, the custodian of the rail network. Whilst these Network Operators are Rail Transport Operators within the rail safety national law, within the RIW Program they are referred to as Network Operators.
Network Operator – Read only	Network Operator in the RIW Program refers to an Accredited Rail Transport Operator, the custodian of the rail network. Whilst these Network Operators are Rail Transport Operators within the rail safety national law, within the RIW Program they are referred to as Network Operators. The Network Operator –Read only allows read only functionality, hence this permission cannot place blocks or award projects.
PC Card Reader	PC Card Reader is the application available for installation on a PC/laptop which, when used in conjunction with a supported NFC card reader, allows cards to be checked and cardholders to be swiped in to locations. This is similar to the process offered by the mobile apps. The PC Card Reader application requires an active and reliable data connection however and does not have the offline functionality offered by the RIW app.
Permission Access Agreement (PAA)	MTA, as the provider of RIW program, is obligated to comply with all applicable laws, including data privacy and security requirements. All RIW participants must provide consent for MTA to store their data – this consent must be given by the cardholder in order to hold their RIW card. If a cardholder does not accept the terms of the PAA, they will not be able to access or use the RIW System.
Premium Functionality Employers	Premium Functionality Employers include Network Operators and larger organisations that have access to additional functionality within the RIW System. These include employer competencies, employer job roles, crew management, allocated items management and pay on account facilities.
Primary Employer	A Primary Employer is a company responsible for paying for a cardholder’s annual subscription to the RIW System which enables the company to create/employ the cardholder and edit all areas of the cardholder’s profile.
Project Administrator	A Project Administrator is the person who can be appointed to assist with the administration requirements of setting up and maintaining a project including its sites and zones.
QR Code	The ‘Quick Response’ code on a cardholder’s physical or virtual card that when scanned provides the Access Controller or Spot Checker access to view a cardholder’s profile.
Rail Industry Worker (RIW)	Any individual who is issued a Rail Industry Worker card including without limitation any employees, agents, officers, contractors (or employees, officers or contractors of those contractors) or invitees (or employees, officers or contractors of those invitees) of the ARA or the ARA’s Members.
Rail Industry Worker (RIW) App	The RIW App allows Access Controller and Spot Checker to manage cardholders on worksites. The App can provide the ability to check job roles and competencies, swipe cardholder in and award site based competencies.
Rail Industry Worker (RIW) Card	Physical card which contains data linked with the RIW System for the purposes of identification of the cardholder and data captured regarding their job roles and competencies etc.
Rail Industry Worker (RIW) System	The RIW System is the main system used by Employer Administrator to manage a workforce. The RIW System is used to send employment requests, manage cardholder profiles including uploading competencies and job roles and ordering cards for cardholders.
Registered Training Organisation (RTO)	A training organisation that provides nationally accredited training.
Reference Point Limited (RPL)	The company who developed the RIW System.
Secondary Employer	The primary employer can share employment and allow the cardholder to have secondary employment with two additional companies in the RIW System. Secondary employers have minimal edit access the cardholder’s profile with the ability to only add competencies to a cardholder’s profile. The secondary employer predominately has read only access to secondary cardholder’s profiles.
Site Administrator	The Site Administrator is the person appointed to assist with management of administration requirements on the site within a project.
Soft suspension	Soft suspension is the suspension of access to the companies RIW portal. When a company is soft suspended the only action that the Employer Administrator can make is to pay the company subscription. After the company subscription is paid, the Employer Administrator will regain access to the company with no changes made to the cardholders or company information.
Sole trader	A sole trader is an individual running a business. If the business is operated as a sole trader, they are the only owner and they control and manage all aspects of running the business. The registered Australian Business Number (ABN) as a sole trader.
Spot Checker	Spot Checker is the term given to a cardholder in the RIW System with the permission to spot check cards of the other cardholder’s roles and competencies. Spot Checkers are cardholders with the ability to audit other cardholders through the use of the mobile apps or PC card readers. This could be for example, a site safety representative, an auditor or a rail safety officer from the Office of the National Rail Safety Regulator.
Suspension	A suspension is the temporary removal of a job role or competency. There are two levels of suspensions: National/Network Operator Specific – suspended from working in a specific capacity, or Employer based suspension – suspended from operating in a certain capacity that the contractor in charge may require for access to a worksite.
Swipe	Swipe is the term associated with an Access Controller who is using the RIW APP to scan a cardholder’s card. This is done in order to verify job roles and competency and check the cardholder has no restrictions – such as a block.
Team	Team is a term used to define a group of cardholders that are swiped by the by the Access Controller. This term can also be referred to as the workgroup.
Verification	Verification is the process of verifying a cardholder’s submitted evidence to determine its credibility and acceptability against the business rules.
Virtual card	Virtual cards are accessible through Vircarda on both IOS and android. The virtual card contains data linked with the cardholders profile in the RIW System for the purposes of identification of the cardholder and data captured regarding their job roles and competencies etc.
Web Card Reader	The Web Card Reader allows an Access Controller or Spot Checker to login and swipe visitor and cardholder cards, select and award competencies (including pending competencies) and perform spot checks using the web card reader in a browser.
Worker	Refers to a cardholder within the RIW Program.
Work restriction	A temporary or permanent work restriction that is placed by an AHP or primary employer to describe what restriction is associated with the cardholder, i.e. must wear prescription glasses, cannot work at heights.
Working Hour Rules	Working hour rules can be defined for sites to control the access and the hours worked by cardholders. This includes the maximum working hours over a defined period, minimum rest period between shifts and maximum mid-shift break. Cardholders who are swiped into a site where working hour rules are applied may be denied access if the site working hour rules are exceeded.
Workgroup	Workgroup is a term used to define a group of cardholders that are checked by the Access Controller. The workgroup is the group of cardholders that the Access Controller is working with to perform a task. This term can also be referred to as the team.

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Knowledge Centre Search

What is the RIW System?

What are the minimum system requirements to use the RIW System?

What are the RIW System Rules?

What do the icons mean in the RIW System?

What is the RIW System Hierarchy?

How is time managed in the RIW System?

Time sensitive information

Date sensitive information

What are the different types of cardholder relationships in the RIW System?

RIW System - Main Dashboard Explained

Step 1: Log in to the RIW System

Step 2: What are tabs?

Step 3: What are dashboard shortcuts

Step 4: Approval shortcuts with alerts

Where do I access the RIW System User Guides?

2021 RIW System Release Information Session (Standard Employers)

2021 RIW System Release Information Session (Network Operators & Premium Functionality Employers)

RIW System and Program Glossary

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