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Below you will find a range of training, instructional and support information for using the RIW System. You can browse the various categories, or type keywords into the search box. If you are new to RIW, please view the Getting Started category.
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Getting Started for Rail Industry Workers
When is a new card required?
If your current card is expiring within 12 months of the annual subscription expiry date:
- A prompt for a new card will appear during subscription renewal.
- The new card will be valid for 5 years and 1 month, plus the difference between the issue date and the previous expiry date, if the worker has a valid card.
- Payment/transaction date will be card issue date.
If you have no card, a canceled card, or an expired card at the time of annual subscription renewal:
- A prompt for a new card will be displayed.
- The new card will be valid for 5 years and 1 month from the issue date.
- Payment/transaction date will be card issue date.
If your card does not expire within the next 12 months:
- Only the annual subscription needs to be renewed.
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