How does a cardholder create a myRIW account?

myRIW allows you to view your RIW profile on the web. You can view all the information held about you in the RIW System, including employers, associations, job roles, competencies, rail health assessments and swipe information.  

You can also update your email address and/or mobile number, password, notification preferences and ask your Employer to make any corrections to your profile.

When you are first created as a Rail Industry Worker in the RIW System, you will receive an email invitation to create a myRIW account to accept the employment request.  

This article details how to create your myRIW account.

This instruction applies to the following user roles:

  • Rail Industry Worker (myRIW)


Go to the myRIW login page at


Click on the Create Account button.


On the Register to myRIW screen, enter your RIW NumberFirst NameSurname and Date Of Birth. Make sure the details are entered correctly as these are matched to the details recorded in the RIW System. The match has to be exact to grant access. Click Submit. 

Note: If the RIW System does not find a corresponding record, try entering your details again. If the system still doesn't find a matching record, please contact your Employer to confirm your details.


Provided the details entered match your record in the RIW System, you can now set your password.

Create a Password using the guidance on screen.  Enter your password again in the Confirm Password field.

Click Register.


You can now log in to myRIW by going to

Enter your RIW Number and Password. Click Login.

You will be asked to verify your identity using two-factor authentication. Depending on how your RIW profile was set up, you can choose email or SMS. Click on an option available from the list.

A one-time authentication code will be sent to your device. Enter the code and click Login.


The first time you log into myRIW you will need to agree to the Permission Access Agreement. This document explains how information about you may be collected, stored, and used for the purposes of the RIW Program.

Indicate your acceptance to these terms as a condition of your participation in the RIW Program.


If the Permission Access Agreement is rejected, you will be unable to access your RIW profile, which means you will be unable to work on the rail network using an RIW card. Please contact your Employer to discuss your options before refusing, as clicking Reject means your profile will be immediately deleted from the RIW System. 

IMPORTANT! Clicking reject will immediately delete your profile from the RIW System. 


Once the Permission Access Agreement is accepted, the myRIW dashboard will display.

By clicking on View My Profile, you can access your RIW profile, job roles, competencies and swipe history. You can also view your rail health assessments and drug & alcohol assessments.


By using Report Corrections, you can alert your employer of any changes to your details and request these to be updated in the RIW System.

You can also update your own email address, phone number and password in Manage My Account, and update your notification preferences for items such as competency or rail health assessment expiries.

From Employers and Associations, accept, reject or end employment and association requests from companies.

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