How does a cardholder install the Vircarda App to manage their virtual RIW card? : Rail Industry Worker Knowledge Centre

How does a cardholder install the Vircarda App to manage their virtual RIW card?

This article shows you how to download and install the Vircarda App to manage your virtual Rail Industry Worker card.

When you are issued an RIW card by your employer, they can also request a virtual RIW card for you. If you have not received a virtual card invitation, please ask your employer to send you one.

Your RIW virtual card is maintained in an app called Vircarda, which is stored on your mobile device (Android and iOS). The virtual card can be scanned/swiped in the same way as a physical card, allowing Kiosks, Access Controllers and Spot Checkers to verify your job roles, competencies, and any associated work restrictions prior to granting access to a worksite.

When you use your virtual RIW card on site, the smart QR code generated through the Vircarda App refreshes every 30 seconds or when scanned. The Vircarda app must be used to generate a new QR code each and every time a cardholder swipes on to a worksite or is requested to provide their RIW card.

This instruction applies to the following user roles:

Rail Industry Worker

1	When a virtual RIW card is requested for you by your employer, you will receive an email from no-reply@riw.net.au (check your SPAM folder if it is not received) or an SMS (text message) with a link to instructions on how to download the Vircarda App and load the virtual RIW card, including an RIW registration code and PIN.
2	Install the Vircarda App from the App Store or Google Play, or by visiting https://www.vircarda.co.uk/the-app
3	After launching the app, you will be presented with two options: Have a Vircarda account already? I'm new here

Have a Vircarda account already?

1

If you have a Vircarda account already, click on Login.

2

Enter your Email Address and Password and click Login.

If you have forgotten your details, click on the Forgotten Password or Email Address and follow the prompts.

3

When you have successfully logged in, your RIW card will be displayed.

To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.

I'm new here

1	If you are new to Vircarda, click on Register.
2	On the Let's get started screen, enter the Registration Code and PIN which was sent to you. If you haven't received these details, please check with your employer. Your registration code must be prefixed with RIW-, as per your instruction email or SMS. Click Continue.
3	If a match is found your RIW card will now display. If it is not your card, click on Not Your Card? This will advise you contact the RIW Service Desk on 1300 101 682.
4	To complete your account registration, enter in your Email Address and Password. Your password must contain eight or more characters with at least one upper case letter, one lowercase letter and one number. Tick the box that you confirm agreement with the Terms and Conditions. Click Create Account.
5	The virtual RIW card will now be visible on the dashboard of the Vircarda App, and can be used when swiping into site, or if the worker is spot-checked on site. To enable the card to be read by the RIW App or a Kiosk, select the Read Card option to present the smart QR code. The QR code is resizable by scaling the image using the -/+.